Avaya 4600 Series Administrator's Manual page 154

Troubleshooting Guidelines
Table 16: Possible Error Messages During Installation or Operation of 4600 Series IP
Telephones (continued)
Error Message
Registering...
(SIP only)
Registration Failed
(SIP only)
Resource Error
Timeout Error
Unauthorized
(SIP only)
Undefined Error
Wrong Set Type
154 4600 Series IP Telephone LAN Administrator Guide
Cause/Resolution
CAUSE: It is normal for this message to occasionally
appear for a short time. If the message appears for an
extended time period, the telephone is unable to.
RESOLUTION: Verify proper operation of the Registration
Server(s) and the intervening network.
CAUSE: The registration process failed.
RESOLUTION: Verify the proper operation/administration
of the Registration Server(s) and the intervening network.
CAUSE: The Avaya Media Server rejects the registration
request.
RESOLUTION: Verify your Avaya Media Server
administration to ensure the telephone's proper IP
Address, extension, and password are being used.
CAUSE: Protocol timeout error.
RESOLUTION: Retry. If failure continues, check network
congestion, addresses, etc. to identify cause of timeout.
CAUSE: The Registration Server does not recognize the
extension and password.
RESOLUTION: Reenter the correct extension and
password. If the problem persists, contact the System
Administrator.
CAUSE: An error has occurred without an identifiable
cause.
RESOLUTION: Conduct self-test, restart the telephone,
and if no other cause becomes evident, replace the
telephone.
CAUSE: The Avaya Media Server does not recognize the
set type.
RESOLUTION: Ensure that the Avaya Media Server is
properly administered to expect the appropriate
telephones for the IP Address and extension.
5 of 7