Page 1
4600 Series IP Telephone LAN Administrator Guide 555-233-507 Issue 5 November 2006...
Page 2
Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support...
Network Assessment ....... . . 4600 Series IP Telephones ......
Page 4
Parameter Data Precedence ......Administering H.323 and SIP IP Telephones on the Same Network ..Administering 4600 Series IP Telephones on Avaya Media Servers (H.323 Only). DEFINITY Releases 9, 9.5, 10, and Avaya Communication Manager Software Release 1.1+ .
Page 5
TFTP Server on S8300 Media Server ..... . . Avaya File Server Application ......
Page 6
Appendix A: Avaya - 46xx IP Telephone MIB ....149 Downloading the Avaya - 46xx IP Telephone MIB ....
Series IP Telephones and the servers. The 4600 Series IP Telephone product line supports two signaling protocols - the Session Initiation Protocol (SIP) and the H.323 protocol. The chart below shows the 4600 Series IP Telephone models and the protocol(s) they support.
(Document Number 16-300037) for information on administering these 4602/ 4602SW SIP Telephones. Intended Audience This document is intended for personnel who administer: DHCP, TFTP, HTTP, SIP Registration and/or other servers to support the 4600 Series SIP ● IP and IP Telephones, and Local Area Networks.
Document Organization Document Organization The guide contains the following sections: Chapter 1: Introduction Provides an overview of the 4600 Series IP Telephone LAN Administrator document. Chapter 2: Overview of Voice over IP (VoIP) Describes VoIP and factors influencing its and Network Protocols performance that must be considered when implementing this feature.
4610SW and 4620SW IP Telephones, and the 4690 IP Conference Telephone. Issue 2.1 This version of this document was revised in July, 2004 to add support for Avaya Communication Manager Release 2.1. This version also added support for the TFTP server on the Avaya S8300 Media Server, and support for the 4601 IP Telephone.
HEADSYS, QKLOGINSTAT, UNNAMEDSTAT, WMLIDLETIME, and WMLIDLEURI. Table 10 for information. Two local administrative procedures, described in detail in the 4600 Series IP Telephone ● Installation Guide (Document Number 555-233-128): - Mute C O N T # - to allow users to adjust telephone display contrast, and - Mute O F F # - to immediately turn off the display backlight.
Code-excited linear-predictive. Voice compression requiring only 16 kbps of bandwidth. CLAN Control LAN, type of Gatekeeper circuit pack. Converged Network Analyzer, an Avaya product to test and analyze network performance. DHCP Dynamic Host Configuration Protocol, an IETF protocol used to automate IP Address allocation and management.
Page 15
Document Organization LLDP Link Layer Discovery Protocol. All IP telephones with an Ethernet interface support the transmission and reception of LLDP frames on the Ethernet line interface in accordance with IEEE standard 802.1AB. Media Access Control, ID of an endpoint. Media Encryption of the audio information exchanged between the IP telephone and the call Channel...
Page 16
Type-Length-Value elements transmitted and received as part of Link Layer Discovery Protocol (LLDP). User Datagram Protocol, a connectionless transport-layer protocol. Unnamed Registration with Avaya Communication Manager by an IP telephone with no Registration extension. Unnamed registration is typically used to limit outgoing calling. VLAN Virtual LAN.
Italic type indicates a document that contains additional information about a topic. Online Documentation The online documentation for the 4600 Series IP Telephones is located at the following URL: http://www.avaya.com/support Issue 5 November 2006...
DEFINITY Release 10 product. Avaya Communication Manager Software Documentation Release 1.1 ● This document describes how to administer a switch with Avaya Communication Manager software. This document is provided with the Avaya Communication Manager Release 1.1 product. Avaya Communication Manager Software Documentation Release 1.2 ●...
Page 19
Installation and Upgrades for Avaya G700 Media Gateway and Avaya S8300 Media ● Server (555-234-100) This document describes procedures for installing, upgrading, and performing initial configuration tasks for the Avaya G700 Media Gateway and the Avaya S8300 Media Server. Downloading Avaya 46xx IP Telephone Software Using Avaya Media Servers ●...
Page 20
Switched Hub. 4600 Series IP Telephone Installation Guide (555-233-128) ● This document describes how to install 4600 Series IP Telephones. It also provides troubleshooting guidelines for the 4600 Series IP Telephones. 4600 Series IP Telephones Application Programmer Interface (API) Guide (16-300256) ●...
Page 21
4630/4630SW IP Telephone User Guide (555-233-764) ● This document provides detailed information about using the 4630/4630SW IP Telephone. Avaya 4690 IP Conference Telephone User Guide (555-233-787) ● This document provides detailed information about using the 4690 IP Conference Telephone. 4601/4602/4602SW IP Telephone Stand Instructions (555-233-147) ●...
(SNMPv2), April 1993, by J. Case, K. McCloghrie, M. Rose, and S. Waldbusser (RFC 1441) Management Information Base for Network Management of TCP/IP Internets: MIB-II, ● March 1991, edited by K. McCloghrie and M. Rose (RFC 1213) 22 4600 Series IP Telephone LAN Administrator Guide...
Page 23
Related Documents SNMPv2 Management Information Base for the Internet Protocol using SMIv2, November ● 1996, edited by K. McCloghrie (RFC 2011) Structure of Management Information Version 2 (SMIv2), April 1999, edited by K. ● McCloghrie, D. Perkins, and J. Schoenwaelder (RFC 2578) Resource ReSerVation Protocol VI, September 1997, by R.
Recommendation H.225.0, Call signalling protocols and media stream packetization for ● packet-based multimedia communications systems, February 1998 Recommendation H.245, Control protocol for multimedia communication, February 1998 ● Recommendation H.323, Packet-based multimedia communications systems, February ● 1998 24 4600 Series IP Telephone LAN Administrator Guide...
● download/802.1X-2004.pdf. Customer Support Call the Avaya support number provided to you by your Avaya representative or Avaya reseller for 4600 Series IP Telephone support. Information about Avaya products can be obtained at the following URL: http://www.avaya.com/support Issue 5 November 2006...
Page 26
Introduction 26 4600 Series IP Telephone LAN Administrator Guide...
Overview of Voice over IP (VoIP) The 4600 Series IP Telephones allow enterprises to use Voice over IP (VoIP). VoIP uses packet-switched networks over the Public Switched Telephone Network (PSTN) instead of telephony. However, using data networks to transmit voice packets poses a problem. Data networks were not designed for the specific qualities required by voice traffic.
However, data requirements tend to not be as strict as most voice requirements. The 4600 Series IP Telephones include a dynamic jitter buffer. This feature automatically smooths jitter to improve audio quality. 28 4600 Series IP Telephone LAN Administrator Guide...
Dynamic Host Configuration Protocol (DHCP) allows a server to assign IP Addresses and other parameters to devices like the 4600 Series IP Telephones on an as-needed basis. DHCP eliminates the need to configure each end station with a static IP Address. The DHCP application also passes information to the 4600 Series IP Telephone.
The telephones also can upgrade themselves using files stored on the TFTP server. After downloading software, the Avaya 4600 Series IP Telephones can operate without a file server. However, some functionality can be lost if the file server is not available for a telephone reset.
Note that NAT use can lead to problems that affect the consistency of addressing throughout your network. In Release 1.6 and earlier releases of the 4600 Series IP Telephones, NAT is not recommended for networks handling IP-based telephony traffic. As of Release 1.7, all 4600 Series H.323 IP Telephones support NAT interworking.
SNMPv1. “Fully compatible” means that the telephones respond to queries directed either at the MIB-II or the Custom MIB. The 4600 Series IP Telephone Custom MIB is read-only. Read-only means that the values therein cannot be changed externally by means of network management tools.
VoIP on your configuration. 4600 Series IP Telephones The 4600 Series IP Telephones support either of two signaling protocol families - H.323 and Session Initiation Protocol (SIP). The H.323 standard, developed by ITU-T, provides for real time audio, video, and data communications transmission over a packet network.
Overview of Voice over IP (VoIP) and Network Protocols Software As shipped from the factory, the 4600 Series IP Telephones may not contain the latest software. When the telephone is first plugged in, a software download from a TFTP or HTTP server starts to give the telephone its proper functionality.
DHCP server be available at remote sites if WAN failures isolate IP telephones from the central site DHCP server(s). The file server provides the 4600 Series IP Telephone with a script file and, if appropriate, new or updated application software. See...
These steps offer a high-level description of the information exchanged when the telephone initializes and registers. This description assumes that all equipment is properly administered ahead of time. This description can help you understand how the 4600 Series IP Telephones relate to the routers and servers in your network.
The settings file can contain options you have administered for any or all of the 4600 Series IP Telephones in your network. For more information about this settings file, see...
) represent the ● direction(s) of data transfer. The text the arrows point to identifies the port or ports that the 4600 Series IP Telephones ● support for the specific situation. Brackets identify ranges when more than one port applies. In addition, the text indicates any additional qualifications or clarifications. In many cases, the ports used are the ones called for by IETF or other standards bodies.
Page 39
TCP/UDP Port Utilization Figure 1: Signaling, Audio and Management Diagram Signaling, Audio and Management 4600 Series IP Telephone H.323 Gatekeeper H.323 RAS (UDP/IP) Port: 49300 Port: 1719 H.323 Signaling (TCP/IP) Port: 1720 Port: [1500–6500] randomly selected SIP Registrar/Proxy SIP (UDP/IP)
Page 40
Port: Operating requested) System - selected (a new port is used for each file transferred) DNS Server Port: [1024 - 5000] DNS (UDP/IP) Port: 53 Operating System –selected 40 4600 Series IP Telephone LAN Administrator Guide...
Page 41
TCP/UDP Port Utilization Figure 3: Applications Diagram Applications 4600 Series IP Telephone Directory Server LDAP (TCP/IP) Port: [1024 – 5000] Port: 389, or as set by Operating System – DIRLDAPPORT (4630 only) selected (only active if DIRSRVR is non-null) Web or Proxy Server Port: [1024 –...
DEFINITY or MultiVantage™ switch or any other source on your network. These telephones will not, in general, initiate a ping or traceroute. Release 1.6 of the 4600 Series IP Telephones supporting H.323 introduced “remote ping” and “remote traceroute” support. The...
Suggestions for Installation and Configuration switch can instruct such a 4600 Series IP Telephone to initiate a ping or a traceroute to a specified IP Address. The telephone carries out that instruction and sends a message to the ® switch indicating the results. See your DEFINITY or MultiVantage™...
Related Documents on page 18. Any equipment on a data network, including a 4600 Series IP Telephone, can be the target of a Denial of Service attack. Usually, such an attack consists of flooding the network with so many messages that the equipment either: spends so much time processing the messages that legitimate tasks are not processed, or ●...
Page 45
● while registering, and when registered, with appropriately administered Avaya Media Servers. As of Release 2.0, a 4600 Series IP Telephone’s response to SNMP queries is restricted to ● only IP Addresses on a list you specify. As of Release 2.0, an SNMP community string is specified for all SNMP messages sent by ●...
Page 46
Overview of Voice over IP (VoIP) and Network Protocols 46 4600 Series IP Telephone LAN Administrator Guide...
IP Addresses and TFTP or HTTP to download new versions of software for the phones. Using either a built-in hub or a switched port, the 4600 Series IP Telephones offer one desktop connection for both the telephone set and the PC.
Page 48
4600 IP Telephone vintage. 4600 Series IP Telephones supporting SIP need Avaya Converged Communications Server (CCS) Release 3.0, which includes SIP Enablement Services (SES), to work properly. Avaya Communication Manager is considered a “feature server” behind SES that provides Off-PBX Station (OPS) features.
- Power Interface Module for the 4690 IP Conference Telephone only. - Power Brick for 4630 IP Telephones only. - Stylus for 4630/4630SW IP Telephones only. You might need a Category 5e modular line cord for the connection from the 4600 Series ● IP Telephone to the PC.
HTTP on page 73. CAUTION: A file server does not need to be available for the Avaya IP Telephones to CAUTION: operate. The Avaya IP Telephones obtain important information from the script files on the file server and depend on the application file for software upgrades. If the file server is not available when the Avaya IP Telephones reset, the telephones will register with the media server and operate.
Chapter 4: Server Administration Introduction When a 4600 Series IP Telephone is plugged in and powered, it automatically negotiates with its associated LAN to determine the Ethernet speed. From that point on, the telephone’s actions depend largely on network administration prior to telephone installation, and on any actions the installer takes.
Page 52
Server Administration Table 2: Administration Alternatives and Options for 4600 Series IP Telephones Administrative Parameter(s) Mechanisms For More Information See: Telephone Avaya call server (applies Administering 4600 Series IP Telephones on Administration only to H.323) Avaya Media Servers (H.323 Only)
Page 53
Introduction Table 2: Administration Alternatives and Options for 4600 Series IP Telephones (continued) Administrative Parameter(s) Mechanisms For More Information See: SSON DHCP Customizing the Site-Specific Option Number (SSON) on page 108. DHCP and File Servers on page 56, and especially DHCP page 58.
106. DHCP, ● TFTP/HTTP, ● the call server (meaning the Avaya Media Server for H.323, and the Registration Server ● for SIP), and finally, FTP backup files (if administered and if permitted). ● Settings the IP telephone receives from backup files or the media server overwrite any previous settings including manual settings.
Administering 4600 Series IP Telephones on Avaya Media Servers (H.323 Only) Administering 4600 Series IP Telephones on Avaya Media Servers (H.323 Only) DEFINITY Releases 9, 9.5, 10, and Avaya Communication Manager Software Release 1.1+ ® DEFINITY Releases 9 and 9.5 provide support for the 4606, 4612, and 4624 IP Telephones.
Table 3 for each DHCP server. Release 1.5 of the 4600 Series Telephones supported specifying a list of IP Addresses for a gateway/router, TFTP server, and Avaya Media Server Gatekeeper(s). We explain this specification in Overview of Voice over IP (VoIP) on page 27.
Page 57
3. Subnet mask 4. Avaya Media Server H.323 only. Gatekeeper IP Address(es) 5. Avaya Media Server Gatekeep H.323 only. Although this can be a value between 0 and 65535, the default value is er port 1719. Do not change the default value unless that value conflicts with an existing port assignment.
This section provides basic information on DHCP servers and generic information on DHCP server administration. Choosing a DHCP Configuration A discussion on how to best set up your network to work with the 4600 Series IP Telephones is beyond the scope of this document. See Network Assessment on page 32.
DHCP DHCP Generic Setup This document is limited to describing a generic administration that works with the 4600 Series IP Telephones. Three DHCP software alternatives are common to Windows operating systems: ® Windows NT 4.0 DHCP Server ● ® Windows 2003 DHCP Server ●...
Page 60
Site Specific Option Number string (Option 176), or if HTTP is to be used exclusively instead of TFTP. However, to simplify configuration, Avaya recommends that you use Option 66 if you are using TFTP. If you use both Option 66 and Option 176 to identify TFTP servers, the value(s) in Option 176 overrides the value(s) in Option 66.
Page 61
SSON Option. All such parameters are downloaded to all IP telephones, but only the relevant parameters for a given telephone are acted upon. The 4600 Series IP Telephones do not support Regular Expression Matching, and therefore, do not use wildcards. See Administering Options for the 4600 Series IP Telephones on page 96.
Page 62
Even if you remove the other two telephones from the network, the third telephone remains without a lease until the reservation period expires. Table 4, the 4600 Series IP Telephone sets the system values to the DHCPACK message field values shown. Table 4: DHCPACK Setting of System Values...
DHCP Windows NT 4.0 DHCP Server This section contains details on how to verify and configure the DHCP server included in the ® Windows NT 4.0 server operating system. Verifying the Installation of the DHCP Server to verify whether the DHCP server is installed. If it is not, install the DHCP server.
Exclude the ranges 135.254.76.81 to 135.254.76.89 and 135.254.76.201 to 135.254.76.224. Note: We recommend that you provision the 4600 Series IP Telephones with Note: sequential IP Addresses. We recommend not mixing 4600 Series IP Telephones and PCs in the same scope. 64 4600 Series IP Telephone LAN Administrator Guide...
DHCP 5. Under Lease Duration, select the Limited To option and set the lease duration to the maximum. 6. Enter a sensible name for the Name field, such as “DEFINITY IP Telephones.” 7. Click OK. A dialog box prompts you: Activate the new scope now? 8.
5. In the Option Name pull-down list, select 176 46XXOPTION. 6. Verify that the Value String box contains the correct string from DHCP Software Alternatives on page 58. If not, update the string and click the OK button twice. 66 4600 Series IP Telephone LAN Administrator Guide...
DHCP Verify the Scope Option, 176 46XXOPTION Use the following procedure to verify the scope option: 1. Select Scope under DHCP OPTIONS. 2. In the Active Options: scroll list, click 176 46XXOPTION. 3. Click the Value button. 4. Verify that the Value String box contains the correct string from DHCP Generic Setup page 59.
Page 68
IP Address available to the IP telephones. The End IP Address is the last IP Address available to the IP telephones. Note: We recommend not mixing 4600 Series IP Telephones and PCs in the Note: same scope. 8. Define the subnet mask in one of two ways: The number of bits of an IP Address to use for the network/subnet IDs.
Page 69
DHCP Note: You can add additional exclusion ranges later by right clicking the Address Pool Note: under the newly created scope and selecting the New Exclusion Range option. Example: Suppose the ranges of IP Addresses available for your IP telephone network are: 135.254.76.7 to 135.254.76.80 ●...
13. In the Data Entry box, enter the DHCP IP telephone option string as described in DHCP Generic Setup on page 59. Note: You can enter the text string directly on the right side of the Data Entry box under Note: the ASCII label. 70 4600 Series IP Telephone LAN Administrator Guide...
Note: settings files, from HTTP servers only. You can use any TFTP application you want. However, Avaya recommends using the TFTP server capability on the S8300 media server or the Avaya IP Telephone File Server Application. Issue 5 November 2006...
TFTP Server on S8300 Media Server The S8300 Media Server provides all the TFTP support required for the 4600 Series IP Telephones. In addition, the media server has an easy to use, PC-based interface for creating script files.
Administer the system parameter HTTPSRVR to the address(es) of the HTTP server. ● Include this parameter in DHCP Option 176, or the appropriate SSON Option. Download the upgrade script file and application file(s) from the Avaya Web site ● http://www.avaya.com/support to the HTTP server.
Telephones” in the 4600 Series IP Telephone Installation Guide (Document Number 555-233-128). The files necessary to operate the 4600 Series IP Telephones are available on the Avaya Web site at: http://www.avaya.com/support. Two files on the file server are essential. Other files are needed when the Avaya IP Telephones need an upgrade.
Page 75
The Avaya-provided upgrade script files, and the binaries included in the zip files, upgrade the Avaya IP Telephones. You should not need to modify them. It is essential that all the binary files be together on the file server. When downloading a new release onto a file server with an existing release already on it, we recommend that you: Stop the file server.
TFTP or HTTP. This happens when you initially download the script file template from the Avaya support Web site, before you make any changes. When the settings file contains no setting changes, the telephone does not go back to the upgrade script file.
Page 77
The 4602/4602SW/4602SW+, 4610SW, 4620SW, 4621SW and 4625SW IP Telephones can support either H.323 or SIP signaling protocols. If a majority of your 4600 Series IP Telephones are H.323-based, which is the most common situation, you can use any or all of the software bundles identified in this section.
Check the last lines of the Upgrade Script file example in the previous section. They show that after checking the application software, the 4600 Series IP Telephone looks for a 46xx settings file. This optional file is under your control and is where you can identify non-default option settings, application-specific parameters, etc.
0 as the default, meaning your largest group would be assigned as Group 0. Then, at each non-default telephone, instruct the installer or end-user to invoke the GROUP Local (dialpad) Administrative procedure as specified in the 4600 Series IP Telephone Installation Guide and specify which GROUP number to use. Once the GROUP assignments are in place, edit the settings file to allow each telephone of the appropriate group to download its proper settings.
# END {specify settings common to all Groups} The 4600 Series IP Telephones support both IEEE 802.1D/Q and DiffServ. Other network-based QoS initiatives such as UDP port selection do not require support by the telephones. Those initiatives nonetheless can contribute to improved QoS for the entire network.
Eight IEEE 802.1D/Q QoS parameters in the telephones can be administered, as follows. The first five parameters are for standard 802.1Q tagging and apply to any 4600 Series IP Telephone. The last three parameters apply to all 4600 Series IP Telephones with a secondary Ethernet interface.
7, default is 0). Can only be administered using DHCP/TFTP, not by a manual procedure. In the 4600 Series IP Telephone Installation Guide, the Local Administrative Option ADDR also allows you to specify VLAN IDs and VLANTEST values. The Local Administrative Option QoS allows you to specify values for L2Q, L2QAUD, and L2QSIG.
To support UDP port selection, the 4600 Series IP Telephones can be administered from the Avaya Communication Manager Network Region form. Locate specific implementation details for local administration of MCPORT in the 4600 Series IP Telephone Installation Guide.
Page 84
It is assumed you have more detailed tools available for troubleshooting the LAN. 84 4600 Series IP Telephone LAN Administrator Guide...
SIP IP telephone. Internal Audio Parameters The AUDIOENV variable provides control of some internal audio parameters in the 4600 Series IP Telephones. Avaya does not recommend that customers set these values. In certain situations, particularly in noisy environments, Avaya Tier 4 engineers might recommend that you set the system parameter AUDIOENV.
VLAN Tagging IEEE 802.1Q tagging (VLAN) is a useful method of managing VoIP traffic in your LAN. Avaya recommends that you establish a voice VLAN, set L2QVLAN to that VLAN and provide voice traffic with priority over other traffic. If LLDP was used set the telephones’ VLAN, that setting has absolute authority.
VLAN Considerations If VLAN tagging is enabled (L2Q= 0 or 1), the 4600 Series IP Telephones set the VLAN ID to L2QVLAN, and VLAN priority for packets from the telephone to L2QAUD for audio packets and L2QSIG for signalling packets. The default value (6) for these parameters is the recommended value for voice traffic in IEEE 802.1D.
OR if the telephone is regard to specific VLAN IDs or the existence of tagging frames with a tags. VLAN ID equal to PHY2VLAN, OR if the PHY2VLAN value is zero. 1 of 2 88 4600 Series IP Telephone LAN Administrator Guide...
2 of 2 Unnamed Registration As of Release 2.4, 4600 Series IP Telephones support unnamed registration. A telephone can register with the call server and receive limited service without requiring an extension and password entry. Unless otherwise disabled using the system value UNNAMEDSTAT, the telephone automatically attempts to register unnamed if no action is taken on the telephone Extension entry screen.
For example, a message would be sent when the attached PC is physically disconnected from the IP telephone. When DOT1X = 0 or 2, the Proxy Logoff function is not supported. 90 4600 Series IP Telephone LAN Administrator Guide...
When a telephone is installed for the first time and 802.1x is in effect, the dynamic address process prompts the installer to enter the Supplicant identity and password. The IP telephone does not accept null value passwords. See “Dynamic Addressing” in the 4600 Series IP Telephone Installation Guide. The IP telephone stores 802.1X credentials when successful authentication is achieved.
LLDP server. LAN equipment can use LLDP to manage power, administer VLANs, and provide some administration. The transmission and reception of LLDP is specified in IEEE 802.1AB-2005. The 4600 Series IP Telephones use Type-Length-Value (TLV) elements specified in IEEE 802.1AB-2005, TIA TR-41 Committee - Media Endpoint Discovery (LLDP-MED, ANSI/TIA-1057), and Proprietary elements.
Page 93
Link Layer Discovery Protocol (LLDP) Table 8: LLDPDU Transmitted by the 4600 Series IP Telephones (continued) Category TLV Name (Type) TLV Info String (Value) Basic Optional System Capabilities Bit 2 (Bridge) will be set in the System Capabilities if the telephone has an internal Ethernet switch.
Page 94
Server Administration Table 8: LLDPDU Transmitted by the 4600 Series IP Telephones (continued) Category TLV Name (Type) TLV Info String (Value) Avaya Proprietary PoE Conservation Provides Power Conservation abilities/settings, Level Support Typical and Maximum Power values. OUI = 00-40-0D (hex), Subtype = 1.
Page 95
Link Layer Discovery Protocol (LLDP) On receipt of a LLDPDU message the Avaya IP Telephones will act on these Type-Length-Value (TLV) elements. Table 9: Impact of TLVs on System Parameter Values System Parameter Name Name Impact PHY2VLAN IEEE 802.1 Port...
4600 Series IP Telephones. This section explains how to change parameters by means of the DHCP or TFTP/HTTP servers. In all cases, you are setting a system parameter in the telephone to a desired value.
Page 97
Administering Options for the 4600 Series IP Telephones Table 10: 4600 Series IP Telephone Customizable System Parameters (continued) Parameter Name Default Value Description and Value Range AGCSPKR Automatic Gain Control status for Speaker (0=disabled, 1=enabled). AUDIOENV Audio environment selection index (0 to 107). Applies only to telephones with R2.4 or R2.6+ software.
Page 98
Server Administration Table 10: 4600 Series IP Telephone Customizable System Parameters (continued) Parameter Name Default Value Description and Value Range CTISTAT Computer-Telephony Integration (CTI) Status (1=enabled, 0=disabled). Applies only to H.323 telephones. CTIUDPPORT 49721 CTI UDP listener port (49714 through 49721, inclusive).
Page 99
Administering Options for the 4600 Series IP Telephones Table 10: 4600 Series IP Telephone Customizable System Parameters (continued) Parameter Name Default Value Description and Value Range DOMAIN " " (Null) Text string containing the domain name to be used when DNS names in system values are resolved into IP Addresses.
Page 100
Server Administration Table 10: 4600 Series IP Telephone Customizable System Parameters (continued) Parameter Name Default Value Description and Value Range ENHDIALSTAT Enhanced Dialing Status. If set to “1” the Enhanced Local Dialing feature is turned on for all associated applications. If set to “0” the feature is turned off.
Page 101
Administering Options for the 4600 Series IP Telephones Table 10: 4600 Series IP Telephone Customizable System Parameters (continued) Parameter Name Default Value Description and Value Range ICMPDU Internet Control Message Protocol Destination Unreachable transmission. Valid values are: 0 = Destination Unreachable (DU) messages are not transmitted.
Page 102
Server Administration Table 10: 4600 Series IP Telephone Customizable System Parameters (continued) Parameter Name Default Value Description and Value Range MUSICSRVR “ ” (Null) Music Server IP Addresses for SIP telephones. Valid values are zero or more IP Addresses in dotted-decimal...
Page 103
Administering Options for the 4600 Series IP Telephones Table 10: 4600 Series IP Telephone Customizable System Parameters (continued) Parameter Name Default Value Description and Value Range PHNLD Telephone long distance access code. The digit dialed to access public network long distance trunks from the serving MultiVantage™...
Page 104
Server Administration Table 10: 4600 Series IP Telephone Customizable System Parameters (continued) Parameter Name Default Value Description and Value Range PUSHCAP Push capabilities - audio receive push value (hundreds), Web push value (tens), or Top Line value. Any values other than combinations of 0, 1, and/or 2 are treated as "0"...
Page 105
Administering Options for the 4600 Series IP Telephones Table 10: 4600 Series IP Telephone Customizable System Parameters (continued) Parameter Name Default Value Description and Value Range SIPPROXYSRVR “ ” (Null) SIP Proxy Server IP Addresses. Valid values are zero or...
Page 106
Server Administration Table 10: 4600 Series IP Telephone Customizable System Parameters (continued) Parameter Name Default Value Description and Value Range STATIC Static programming override flag. If set to “0” static programming never overrides file server- (DHCP or TFTP) or call server-administered data. If set to “1” the...
Administering Options for the 4600 Series IP Telephones Table 10: 4600 Series IP Telephone Customizable System Parameters (continued) Parameter Name Default Value Description and Value Range VLANTEST Number of seconds to wait for a DHCPOFFER when using a non-zero VLAN ID (1-3 ASCII digits, from “0”...
Restart the Telephone on page 134. ● Chapter 3 of the 4600 Series IP Telephone Installation Guide details how to use all local administrative options. Enhanced Local Dialing The 4610SW, 4620/4620SW, 4621SW, 4622SW, 4625SW, and 4630/4630SW have a variety of telephony-related applications (e.g., Speed Dial, Call Log, Web Browser, etc.).
Page 109
Japan, but its media server is in the United States, set the PHNCC value to “1" for the United States. In all cases, the digits the phones insert and dial are subject to standard Avaya Media Server features and administration. This includes Class of Service (COS), Class of Restriction (COR), Automatic Route Selection (ARS), etc.
- = any one digit between the bounds within the brackets, inclusive, is a match + = the character preceding the + can repeat 0 or more additional times, for a valid match Dial plan example: “[2-4]xxx|[68]xxx|*xx|9Z1xxxxxxxxxx|9z011x+” 110 4600 Series IP Telephone LAN Administrator Guide...
46xxsettings file, the 4630/4630SW uses default settings only. The 46xxsettings file is no longer part of the *.zip file on the Avaya software download Web site, but is available as a stand-alone download. If you already have such a file because you downloaded it for a previous 4630 release, installing the stand-alone file overwrites the original file.
Page 112
“1” is the default and “0” disables the Stock Ticker Application. Voice Mail Application Parameters: VMLHOME " " (Null) Mandatory Text string containing the URL of the home page for the Voice Mail Application. 1 of 2 112 4600 Series IP Telephone LAN Administrator Guide...
Page 113
Customizing the 4630/4630SW IP Telephone Table 11: 4630/4630SW IP Telephone Customizable System Parameters by Application (continued) Parameter Name Default Value Status Description and Value Range Web Access Application Parameters: WEBHOME " " (Null) Mandatory Text string containing the URL of the home page for the Web Access application.
Customizing the 4630/4630SW IP Telephone If the Automatic Backup option is set to No, Speed Dial data, Options and Parameter settings are not saved. However, the user can force a one-time backup via the appropriate option. See Chapter 8 of the 4630 IP Telephone User Guide for information. Restoring backed-up data is a separate user option, also covered in Chapter 8 of the 4630 IP Telephone User Guide.
46xxsettings.txt file, those telephones use default settings only. The 46xxsettings file is no longer part of the *zip file on the Avaya software download Web site, but is available as a stand-alone download. If you already have such a file because...
Page 117
Customizing 4610SW, 4620/4620SW, 4621SW, 4622SW, and 4625SW IP Telephones Table 12: 4610SW, 4620/4620SW, 4621SW, 4622SW, and 4625SW IP Telephone Customizable System Parameters (continued) Parameter Name Default Value Status Description and Value Range FTPUSERSTAT Optional FTP User Permission. If set to “0” the user cannot specify alternatives to the FTP servers and FTP directories DHCP and/or TFTP/HTTP administration specify.
Page 118
Text string containing the IP Address, in dotted decimal or DNS format, of an HTTP proxy server. This parameter is optional if the Web pages a user accesses are all on your organization’s intranet. 3 of 4 118 4600 Series IP Telephone LAN Administrator Guide...
Number of idle minutes after which the backlight turns off (1-3 ASCII digits, from 0-999). 4 of 4 Note: Appendix C: Creating Web Sites for Other 4600 Series IP Telephones provides Note: assistance in developing local Web sites tailored to applicable IP Telephone displays.
Page 120
APPSTAT has no effect on telephones having no user-selectable applications such as the 4602. Also, to “suppress” the WML applications, all you have to do is not administer the appropriate parameters. In essence, these applications are suppressed by default. 120 4600 Series IP Telephone LAN Administrator Guide...
Backup/Restore for 4610SW, 4620/4620SW, 4621SW, 4622SW and 4625SW IP Telephones Backup/Restore for 4610SW, 4620/4620SW, 4621SW, 4622SW and 4625SW IP Telephones Backup/Restore automatically saves Speed Dial button labels, and options/parameter settings, including local Feature button labels. For the 4625SW IP Telephone, backup also stores the background color of the Phone, Speed Dial, Call Log, and Options applications.
Page 122
When the Options Status Flag, OPSTAT, is set to 0 or 000, retrieving backed up Note: data has no effect. This prevents a user from bypassing the administration of OPSTAT and changing options settings in the backup file. Table 12 includes OPSTAT values. 122 4600 Series IP Telephone LAN Administrator Guide...
Telephone installation. Possible installation problems and how to conduct a telephone self-test are discussed in the 4600 Series IP Telephone Installation Guide’s “Troubleshooting” chapter. The User Guides available on the Avaya support Web site also contain guidance for users having problems with specific IP telephone applications.
Page 124
Troubleshooting Guidelines Table 14: Some Error Conditions in Operation of 4600 Series IP Telephones Condition Cause/Resolution The telephone continually reboots, or reboots CAUSE: The telephone cannot find the call continuously about every 15 minutes. server. RESOLUTION: Ensure that MCIPADD is administered either manually or through DHCP, TFTP, or HTTP, as appropriate.
Page 125
Error Conditions Table 14: Some Error Conditions in Operation of 4600 Series IP Telephones (continued) Condition Cause/Resolution The telephone was AND no lights are lit on CAUSE: Loss of power. working, but does the telephone and the RESOLUTION: Check the connections not work now, display is not lit.
Page 126
Troubleshooting Guidelines Table 14: Some Error Conditions in Operation of 4600 Series IP Telephones (continued) Condition Cause/Resolution The telephone works, but the audio quality is poor, specifically: the user hears echo CAUSE: Echo from digital-to-analog when speaking on a conversion on your Avaya Media Server trunk.
Page 127
Error Conditions Table 14: Some Error Conditions in Operation of 4600 Series IP Telephones (continued) Condition Cause/Resolution The telephone works properly except for the CAUSE: The Speaker was turned off on the Speaker. PBX (H.323 telephones) or the 46xxsettings file’s SPEAKERSTAT parameter is set to “0”...
Page 128
Troubleshooting Guidelines Table 14: Some Error Conditions in Operation of 4600 Series IP Telephones (continued) Condition Cause/Resolution The TFTP or HTTP AND the TFTP or CAUSE: The telephone expects lines of the script file is ignored HTTP server is a script file to terminate with a <Carriage...
Page 129
Error Conditions Table 14: Some Error Conditions in Operation of 4600 Series IP Telephones (continued) Condition Cause/Resolution The user indicates a 4610SW/4620/4620SW/ CAUSE: The 46xxsettings script file is not 4621SW/4622SW/4625SW-specific or pointed to accurately, or is not properly 4630/4630SW-specific application is not administered to allow the application.
See Chapter 3 of the 4600 Series IP Telephone Installation Guide. 3. If the 4600 Series IP Telephone is not communicating with the DHCP, TFTP, HTTP, or media server, make a note of the last message displayed. Consult the system administrator.
Page 131
Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. The following text displays left-justified at the top of the display:...
Series IP Telephone. Procedures on how to do so are printed in this section. You can also find reset procedures in Chapter 3 of the 4600 Series IP Telephone Installation Guide. These parameters and settings are reset to default values, including “null” as applicable, when the Reset procedure finishes: Registration extension and password.
Page 133
The Reset Administrative Option The 4601 IP Telephone flashes both Message Waiting indicators 500 milliseconds on, 500 milliseconds off to indicate user input is expected. All other IP telephones display the following text left-justified at the top of the display: Reset values? *=no #=yes...
Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. The 4601 IP Telephone flashes both Message Waiting Indicators 500 milliseconds on, 500 milliseconds off to indicate user input is expected.
Note: keys. The 4630 IP Telephone does not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. The following text displays left-justified at the top of the display:...
Page 136
Up to 15 ASCII characters: IPADD. Subnet mask nnn.nnn.nnn.nnn Up to 15 ASCII characters: NETMASK. Router nnn.nnn.nnn.nnn Up to 15 ASCII characters: the IP Address of the router in use. 1 of 3 136 4600 Series IP Telephone LAN Administrator Guide...
Page 137
The View Administration Option Table 15: Viewing Parameter Values (continued) Name System Value Format File server nnn.nnn.nnn.nnn.nnnnn Up to 21 ASCII characters: the IP Address and port of last file server used successfully during initialization (“0.0.0.0” if no HTTP or TFTP file server was used successfully).
2=no sidetone - infinite loss. 3 of 3 Error Messages The 4600 Series IP Telephones issue messages in English only. The IP telephones also display messages from the switch, which outside the United States might issue messages in the local language.
Page 139
Error Messages Table 16: Possible Error Messages During Installation or Operation of 4600 Series IP Telephones Error Message Cause/Resolution During Installation CAUSE: The telephone cannot find a router based on the Bad Router information in the DHCP file for GIPADD.
Page 140
Troubleshooting Guidelines Table 16: Possible Error Messages During Installation or Operation of 4600 Series IP Telephones (continued) Error Message Cause/Resolution CAUSE: DEFINITY Release 8.4 does not have an H.323 Gateway Error station extension for this telephone. RESOLUTION: On the station administration screen, ensure the DCP set being aliased for this IP telephone has an H.323 station extension administered, in accordance...
Page 141
Error Messages Table 16: Possible Error Messages During Installation or Operation of 4600 Series IP Telephones (continued) Error Message Cause/Resolution CAUSE: Most likely, the number of IP endpoints on the System busy Avaya Media Server is already at maximum, Less likely, network resource is unavailable.
Page 142
Troubleshooting Guidelines Table 16: Possible Error Messages During Installation or Operation of 4600 Series IP Telephones (continued) Error Message Cause/Resolution CAUSE: The 4600 Series Telephone was originally Failed to set phone IP installed on one switch with Static Addressing, and has...
Page 143
Error Messages Table 16: Possible Error Messages During Installation or Operation of 4600 Series IP Telephones (continued) Error Message Cause/Resolution CAUSE: An invalid PBX Registration password has been Password Error entered. RESOLUTION: Re-enter the password if entered incorrectly. If appropriate, verify proper password with respect to switch administration.
Page 144
Troubleshooting Guidelines Table 16: Possible Error Messages During Installation or Operation of 4600 Series IP Telephones (continued) Error Message Cause/Resolution During Operation CAUSE: The 46xx telephone is attempting to discover Discover aaa.bbb.ccc.ddd (and register with) the Gatekeeper at IP Address aaa.bbb.ccc.ddd.
18, the Error Messages shown in the first column correspond to the equivalent conditions described in “Chapter 4" of the 4600 Series IP Telephone Installation Guide and Table 16: Possible Error Messages During Installation or Operation of 4600 Series IP Telephones.
Page 146
Softphone. RESOLUTION: You can force the current telephone to register, and thereby disconnect the other user, by pressing #. The 4600 Series IP Telephone prompts you again for the extension and password. If you enter the same extension and password, you must confirm that you want to unregister the original user.
Page 147
CAUSE: The PBX has an unspecified problem. RESOLUTION: Press * to retry the process using the same values or # to restart and re-enter the extension and password. Consult your Avaya Media Server administration and troubleshooting documentation. VISUAL INDICATION: Message Waiting indicators at top of telephone and...
Page 148
Troubleshooting Guidelines 148 4600 Series IP Telephone LAN Administrator Guide...
Then under IP Telephones and User Agents, select 4600 IP Telephones. ● Then select Programming and Administration. ● Note: All 4600 Series IP Telephones of a given Release have the same MIB, regardless Note: of whether they are SIP or H.323 telephones. Issue 5 November 2006...
Page 150
Avaya - 46xx IP Telephone MIB 150 4600 Series IP Telephone LAN Administrator Guide...
Web server technologies. Finally, this document is not intended to provide an introduction to Web browser protocols or technologies. Note: See the Avaya Web site for a link to sites where HTML templates are available Note: for customizing.
The browser is HTML 4.0 compliant, with a few minor differences as noted where appropriate. Note: The sections in this appendix show comments specific to the 4630 IP Telephone Note: and its browser in italics. 152 4600 Series IP Telephone LAN Administrator Guide...
Browser Features and Behavior Document Skeleton Certain tags define the basic framework of an HTML document. Most browsers are usually good at dealing with missing tags. However, when you apply style sheets it is essential that you follow the tag structures. Even ignoring style sheets, it is considered good style to follow the HTML rules.
<span> indicates a spanned section of text is placed immediately after the text that ● precedes the tag with a newline. No physical changes are noticeable, except those implemented in style sheets. 154 4600 Series IP Telephone LAN Administrator Guide...
Browser Features and Behavior Physical Style Physical tags are effectively the opposite of content-based tags. The text in a physical tag might have no meaning whatsoever, outside what the designer intended. These tags show text in a distinct style. Physical tags usually affect font style. Each physical style tag is shown with a brief description and any physical effects the browser imposes.
The table’s header area is easily recognizable, since it appears between the <thead> start and end tags. <tbody> defines the main body of a table, when used with the <thead> and <tfoot> tags. ● 156 4600 Series IP Telephone LAN Administrator Guide...
Browser Features and Behavior <tfoot> defines a footer for a table. This tag can contain multiple rows. Like the <thead> ● tag, the intent of this tag is to provide a set of footer rows for each printed page. Viewing the page in a browser has no additional effect.
4630 IP Telephone Web Browser. However, all forms-related tags have been verified, and the results are presented here. <form> defines the basic input form, and defines the action to be performed when the ● Submit button is selected, through the action attribute. 158 4600 Series IP Telephone LAN Administrator Guide...
Browser Features and Behavior <input> defines most user input. The type of attribute defines the type of input to use. The ● <button> tag was created to replace type values of button, reset and submit, in a cleaner, more flexible way. Other type values available are checkbox, hidden, image, password, radio, and text.
Browser has no such ability to save any data between sessions. Cookies do behave well within the realm of the current session, and can be used if desired. The 4630 IP Telephone has a maximum of 8Kilobytes of data available for cookie storage. 160 4600 Series IP Telephone LAN Administrator Guide...
Design Guidelines Design Guidelines This section presents guidelines for developing a good model that effectively presents Web pages for 4630 IP Telephone Web Browser viewing. The biggest challenge in designing pages for this browser is the limited amount of space available for viewing the pages. The 4630 IP Telephone screen is a 1/4-VGA display.
This in turn allows the user to notify the server to change the font size. All HTML pages would have an external style sheet reference, another server-side executable. This executable dynamically 162 4600 Series IP Telephone LAN Administrator Guide...
Design Guidelines generates font information based on the cookie, form component, or configuration value, relative to the IP Address of the telephone. Using a static external style sheet makes page development and testing much easier, since it appears the same way to both the designer and the reader.
Appendix C: Creating Web Sites for Other 4600 Series IP Telephones Introduction A Web browser is available for Web application development in these 4600 Series IP H.323 Telephones: 4610SW ● 4620/4620SW ● 4621SW ● 4622SW ● 4625SW ● You can also develop Web applications for these SIP IP Telephones: 4610SW ●...
Page 168
Creating Web Sites for Other 4600 Series IP Telephones 168 4600 Series IP Telephone LAN Administrator Guide...
● 4622SW ● 4625SW ● See the 4600 Series IP Telephones Application Programmer Interface (API) Guide, available on the Avaya support Web site (http://www.avaya.com/support) for detailed information about installing and administering Avaya’s Thin Client Directory application. Issue 5 November 2006...
Page 170
Administering Thin Client Directories 170 4600 Series IP Telephone LAN Administrator Guide...
Appendix E: The Push Feature Introduction Release 2.1 of the 4600 Series IP Telephones provided support for a feature called “Push,” which applies to the 4610SW, 4620, and 4620SW Telephones. Release 2.2 introduced additional IP Telephones, the 4621SW, the 4622SW, and the 4625SW, to which the Push feature also applies.
Push content and administering the Push feature. Find the API on the Avaya support Web site, http://www.avaya.com/support. Further information, including sample applications, is also available in a Software Developer Toolkit on the Avaya support Web site.
Appendix F: Sample Upgrade Script File Introduction Each software release provides an updated script file, a sample of which is shown below. The filenames following the SET APPNAME command in this sample are examples only and may not match those used in production. Release Date: July 25, 2006 # H323-Centric 46XX Software Upgrade Script...
Page 175
Introduction 4620SW SIP: 2.2.2 4621SW: 2.4 4621SW SIP: 2.2.2 4622SW: 2.3 4625SW: 2.5 4690: 2.0 ################################################# #check bootApp version IF $MODEL4 SEQ 4601 goto BOOTAPP4601 IF $MODEL4 SEQ 4602 goto BOOTAPP4602 IF $MODEL4 SEQ 4606 goto BOOTAPP46XX IF $MODEL4 SEQ 4610 goto BOOTAPP4610 IF $MODEL4 SEQ 4612 goto BOOTAPP46XX IF $MODEL4 SEQ 4620 goto BOOTAPP4620 IF $MODEL4 SEQ 4621 goto BOOTAPP4620...
Page 176
SEQ 4602D02A goto BOOTAPP4602SW IF $MODEL SEQ 4602D02B goto BOOTAPP4602P goto END # BOOTAPP4602D IF $BOOTNAME SEQ 4602dbte1_82.bin goto CONVERT02 IF $BOOTNAME SEQ cvt02_2_3.bin goto AVAYACODE02 IF $BOOTNAME SEQ b02d01b2_3.bin goto DEF46XX 176 4600 Series IP Telephone LAN Administrator Guide...
Page 177
Introduction IF $APPNAME SEQ a02d01b2_3.bin goto END goto GET02_182 goto END # GET02_182 SET APPNAME 4602dbte1_82.bin goto END # CONVERT02 SET APPNAME cvt02_2_3.bin goto END # BOOTAPP4602SW IF $BOOTNAME SEQ 4602sbte1_82.bin goto CONVERT02SW IF $BOOTNAME SEQ cvt02sw_2_3.bin goto AVAYACODE02 IF $BOOTNAME SEQ b02d01b2_3.bin goto DEF46XX IF $APPNAME SEQ a02d01b2_3.bin goto END goto GET02S_182...
Page 178
IF $BOOTNAME SEQ b20d01a2_3.bin goto DEF46XX SET APPNAME b20d01a2_3.bin goto END # BOOTAPP4620B IF $BOOTNAME SEQ b20d01b2_4.bin goto DEF46XX SET APPNAME b20d01b2_4.bin goto END # BOOTAPP4625 IF $BOOTNAME SEQ b25d01a2_5.bin goto DEF46XX SET APPNAME b25d01a2_5.bin goto END 178 4600 Series IP Telephone LAN Administrator Guide...
Page 179
Introduction # BOOTAPP4690 IF $BOOTNAME SEQ 4690_020005.bin goto DEF4690 SET APPNAME 4690_020005.bin goto END # BOOTAPP46XX IF $BOOTNAME SEQ 46XXCOMMON.V83 goto DEF46XX SET APPNAME bbla0_83.bin goto END ################################ download bigApp ################################ # DEF46xx IF $MODEL4 SEQ 4601 goto DEF4601 IF $MODEL4 SEQ 4602 goto DEF4602 IF $MODEL4 SEQ 4606 goto DEF4606 IF $MODEL4 SEQ 4610 goto DEF4610 IF $MODEL4 SEQ 4612 goto DEF4624...
Page 180
SET APPNAME a02d01b2_3.bin goto END #bigApp for 4602SW model # DEF4602SW SET APPNAME a02d01b2_3.bin goto END # SIP_4602 #bigApp for 4602 SIP model IF $MODEL SEQ 4602D02B goto SIP_4602P SET APPNAME s02d01b2_2_2.bin goto END 180 4600 Series IP Telephone LAN Administrator Guide...
Page 181
Introduction # SIP_4602P #bigApp for 4602+ model SET APPNAME s02d02p2_2_3.bin goto END # DEF4602P SET APPNAME a02d02p2_3.bin goto END #bigApp for 4606 model # DEF4606 SET APPNAME def06r1_8_3.bin goto END # DEF4610 #bigApp for 4610 ACP model IF $SIG SEQ 2 goto SIP_4610 SET APPNAME a10d01b2_4.bin goto END # SIP_4610...
Page 182
SET APPNAME s20d01b2_2_2.bin goto END #bigApp for 4612 & 4624 model # DEF4624 SET APPNAME def24r1_8_3.bin goto END #bigApp for 4625SW models # DEF4625 SET APPNAME a25d01a2_5.bin goto END #bigApp for 4690 model 182 4600 Series IP Telephone LAN Administrator Guide...
Page 183
Introduction # DEF4690 #SET APPNAME XXXXXXXXXXXXXX.bin goto END # END GET 46xxsettings.txt Issue 5 November 2006...
Page 184
Sample Upgrade Script File 184 4600 Series IP Telephone LAN Administrator Guide...