Table of Contents
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Cleaning the Sensor Window ........................................................................................................104
Environment..................................................................................................................................104
Back Focal Variance when using a Filter ....................................................................................107
Host PC System.............................................................................................................................108
Ethernet Switch Requirements ......................................................................................................108
Ethernet to Fiber-Optic Interface Requirements ..........................................................................108
TROUBLESHOOTING............................................................................................................................111
............................................................................................................................................111
Problem Type Summary................................................................................................................111
Verifying Network Parameters......................................................................................................113
Before Contacting Technical Support ................................................................................................... 113
GigE Server Warning Example 1a: IP error with multiple NICs .................................................114
GigE Server Warning Example 1b: IP error with multiple NICs .................................................115
GigE Server Warning Example 2: Subnet Mask or IP error ........................................................116
GigE Server Warning Example 3: Filter Driver (CorSnid) Disabled ..........................................116
Firmware Updates ........................................................................................................................117
Power Failure During a Firmware Update-Now What? .............................................................118
Cabling and Communication Issues .............................................................................................118
Acquisition Error with a Timeout Message ..................................................................................119
Disabling Windows Firewall................................................................................................................. 119
Acquisition Error without Timeout Messages...............................................................................120
No camera exposure when expected ..................................................................................................... 120
Camera is functional but frame rate is lower than expected.................................................................. 120
Camera is functional, frame rate is as expected, but image is black ..................................................... 121
Grab has Random Bad Data or Noise ..........................................................................................121
Grab has Random Bad Data or Noise - Case 1 ..................................................................................... 121
Grab has Random Bad Data or Noise - Case 2 ..................................................................................... 121
Grab has Random Bad Data or Noise - Case 3 ..................................................................................... 122
Older Laptop Computer Networking Issues..................................................................................122
Configuration Recommendations with Laptops .................................................................................... 122
Problems with Disconnecting NICs ..............................................................................................123
Ethernet Switch Issues ..................................................................................................................123
DALSA CONTACT INFORMATION....................................................................................................125
GLOSSARY OF TERMS .........................................................................................................................127
INDEX........................................................................................................................................................131
4 • Contents
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Genie Monochrome Series-GigE Vision Camera
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