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Verifying Network Parameters
DALSA provides the Network Configuration tool to verify and configure network devices and the Genie network
parameters. See section "Network Configuration
Genie software installation.
Before Contacting Technical Support
Carefully review the issues described in this Troubleshooting section. To aid DALSA personnel when support is
required, the following three status files should be generated and included with the request for support.
•
The host computer network status file is generated by following the instructions "Creating a Status
page
84.
•
From the computer folder [installation drive]:\DALSA\Genie\bin there is a report.txt file automatically
generated on firmware updates.
•
From the Start menu, go to Programs • Dalsa • Sapera LT • Tools and run the Log Viewer program. From its
File menu click on Save Messages to generate a log text file.
Genie Monochrome Series-GigE Vision Camera
Tool" on page 80
if there were any problems with the automatic
Report" on
Troubleshooting • 113
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