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Job prints from the wrong tray or on the wrong paper
Actions
Step 1
1.
Check if you are printing on paper that is supported by the tray.
2.
Resend the print job.
Does the job print from the correct tray or on the correct paper?
Step 2
1.
From the Paper menu, set the paper size and type to match the paper
loaded in the tray. To access the Paper menu, do either of the following:
-
If the printer is on a network, then open a Web browser and type the
printer IP address in the address field. Then navigate to Settings
>Paper Menu.
Note: If you do not know the IP address of the printer, then print a
network setup page and locate the IP address in the TCP/IP section.
-
If the printer is connected to a computer by a USB cable, then open the
Local Printer Settings Utility for Windows or Printer Settings for
Macintosh.
2.
Resend the print job.
Does the job print from the correct tray or on the correct paper?
Step 3
1.
Depending on your operating system, open Printing Preferences or the Print
dialog, and then specify the paper type.
2.
Resend the print job.
Does the job print from the correct tray or on the correct paper?
User's Guide
- 198 -
Yes
No
The problem
Go to step 2.
is solved.
The problem
Go to step 3.
is solved.
The problem
Contact
is solved.
technical
support.
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