Table of Contents
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Solving printer problems
•
Basic printer problems
•
Option problems
•
Paper feed problems
Basic printer problems
The printer is not responding
Action
Step 1
Make sure the printer is turned on.
Is the printer turned on?
Step 2
Check if the printer is in Sleep mode or
Hibernate mode.
Is the printer in Sleep mode or Hibernate
mode?
Step 3
Check if one end of the power cord is
plugged into the printer and the other to a
properly grounded electrical outlet.
Is the power cord plugged into the printer
and a properly grounded electrical outlet?
Step 4
Check other electrical equipment plugged
into the electrical outlet.
Does other electrical equipment work?
User's Guide
Yes
Go to step 2.
Press the Sleep button to wake the
printer from Sleep mode or Hibernate
mode.
Go to step 4.
Unplug the other electrical
equipment, and then turn on the
printer. If the printer does not work,
then reconnect the other electrical
equipment.
- 186 -
No
Turn on the printer.
Go to step 3.
Plug one end of the power cord
into the printer and the other to
a properly grounded electrical
outlet.
Go to step 5.
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