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Paper feed problems
Paper frequently jams
Action
Step 1
1.
Pull out the tray, and then do one or more of the following:
-
Make sure paper lies flat in the tray.
-
Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
-
Check if the paper guides are aligned against the edges of the
paper.
-
Make sure the paper is below the maximum paper fill indicator.
-
Check if you are printing on a recommended paper size and type.
2.
Insert the tray properly.
If jam recovery is enabled, then the print jobs will reprint automatically.
Do paper jams still occur frequently?
Step 2
1.
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in its
original wrapper until you use it.
2.
Resend the print job.
Do paper jams still occur frequently?
Step 3
1.
Review the tips on avoiding jams. For more information, see
jams.
2.
Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
User's Guide
Avoiding
- 192 -
Yes
No
Go to step 2.
The problem is
solved.
Go to step 3.
The problem is
solved.
Contact
technical
The problem is
support.
solved.
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