Error Resolution; Warning Messages - Datamax I-Class Mark II Maintenance Manual

I-Class Mark II Maintenance Manual
3.3

Error Resolution

All functions are monitored during operation and when a problem is detected a corresponding message will be
displayed. (If no message appears, see Section 3.2.) In the tables below locate the Displayed Message, the
Description, and then use Solution (listed by probability) to isolate the malfunction.
Note: Warning and Fault Messages are not displayed in Menu or Test Mode.

3.3.1

Warning Messages

Warning Messages (lasting about five seconds) receive a medium display priority and, if multiples occur, the
priority Warning will be displayed.
Displayed Message
Dot Failure
Gap Mode
Warning Low Backing
Clean Print Head
Ribbon Low
Printer Cooling
Radio Off
Description
Defective printhead
elements have been
detected.
A small difference exists
between the measured
"empty" and "gap"
media sensor readings.
The scheduled
printhead cleaning
distance has been
reached.
The ribbon supply is
almost exhausted.
A high printer
temperature has been
detected.
The wireless radio is
turned off and the
printer is set to wireless
mode.
Solution
Replace the printhead if print quality
becomes unacceptable; see Section
4.6.
This is typical of labels mounted on a
transparent backing, or of notched
media. A slight delay in Out of Stock
detection may be evident; however,
no action is required.
Clean the printhead; see Section
2.4.1.
Load a new roll of ribbon.
Wait for the printer to cool, once an
acceptable temperature has been
reached, operations will automatically
resume.
Change the connection type to wired
mode, or if a wireless connection is
desired turn "ON" the Radio via the
NETira CT configuration software.
35
Troubleshooting
LED Status
N/A
N/A
RED: ON
GREEN: OFF
RED: ON
GREEN: OFF
RED: ON
GREEN: OFF
RED: ON
GREEN: OFF