Troubleshooting; Problem Resolution; General Resolutions - Datamax Iclass Operator's Manual

6

Troubleshooting

6.1 Problem Resolution

When a problem is encountered, the information in this section will help resolve it. Locate
the description of the problem to find an appropriate solution. For problems that are
accompanied by a displayed message, see Section 6.1.2.
Note: If you have questions, or if problems persist, contact a qualified technician or
Datamax Technical Support.

6.1.1 General Resolutions

The following table lists problems that may not be accompanied by a displayed message:
If experiencing this
problem...
Cannot communicate
through the parallel
port:
Cannot load media
through the cutter:
I-Class
Send a format to the printer then observe the Ready Indicator
– If the indicator does not flash, check the parallel cable type;
also check the protocol and port settings of the printer and
host.
WARNING! Use extreme care. Turn OFF and unplug the
printer before proceeding.
Ensure the cutter and its cable are properly installed and
connected to the printer – Plug in and turn ON the printer. You
should hear the blade cycle; otherwise, call for service.
Try this solution...
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