Returning A Product For Upgrade Or Repair - Comtech EF Data Radyne RCS20 Installation And Operation Manual

RCS20 M:N Redundancy Switch
Preface

Returning a Product for Upgrade or Repair

Step Task
Go to the Comtech EF Data Service page (http://www.comtechefdata.com/
1
service.asp) and read the Return Material Authorization section in its entirety.
2
Request a Return Material Authorization Number:
• On the Comtech EF Data Service page: Select the Return Material
Authorization hyperlink.
• On the Comtech EF Data Support page
(http://www.comtechefdata.com/support.asp):
Click [Send RMA Request] (http://www.comtechefdata.com/rmaform.asp);
• Fill out the RMA form completely;
• Click [Send Email].
• Alternately:
o
o
Pack the product in its original shipping carton and protective packaging.
3
Ship the product back to Comtech EF Data. Shipping charges should be prepaid.
4
Send an e-mail providing this same detailed information to Comtech EF
Data Customer Service (service@comtechefdata.com).
Contact Comtech EF Data Customer & Technical Support by phone or fax.
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MN-RCS20