Line/Extension Appearance Coverage; Hotline/Warm-Line - Fortinet FortiFone-350i User Manual

LINE/EXTENSION APPEARANCE COVERAGE

The FortiFone-350i has BLF/DSS line functionality that addresses the special needs typically associated
with an Attendant or Secretarial answering position but may be used for any employee. Options to
monitor lines, extensions or queues are programmed on a key-by-key basis in the phone system.
The specific needs for these users are:
• Direct Station Selection (DSS) — one-touch calling and transfers to extensions.
• Busy Lamp Field (BLF) — visual status indication of lines, extensions or queues.
• Coverage — the ability to pick up calls ringing at monitored extensions.
To call an idle monitored extension:
• Press the flexible key associated with the extension you wish to call. For privacy, lift the handset or
press the button.
To blind transfer a call:
• Press the flexible key associated with the extension. The phone will transfer the call.
To answer a call ringing at a monitored extension:
• Press the flexible key associated with the extension that is ringing (flashing green). For privacy, lift
the handset or press the

HOTLINE/WARM-LINE

With Hotline/Warm-Line operation configured, the FortiFone-350i automatically calls the defined
destination when you take the handset off-hook or press the
immediately, while warm-line provides a delay of up to 10 seconds before placing the call. The latter
provides time to access a system feature or line as might be required. Note that with Hotline configured,
speed dial, redial and other automated dialing features will not operate.
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button.
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button. Hotline means the call is made