Troubleshooting General Problems - HP MSL6000 Series User Manual

Table 11

Troubleshooting General Problems

Problem
Power
Library will not power on.
One of the redundant power supplies
is not functioning properly.
No display messages appear on the
GUI touch screen.
Tape Movement
An error message appears after
inserting the magazine or loading
tapes.
136 Troubleshooting
Solution
• Check all power cord connections.
• Make sure that each power switch is on.
• Press anywhere on the GUI touch screen to activate
the display and turn on the library.
• Verify that the LEDs on the back of the library are on
and that the fans are turning to ensure the library is
receiving power.
• Replace the power cord(s).
• Contact your authorized service provider.
• Check the LEDs on the power supplies to identify the
one that may be at fault.
• Check GUI for FSC code.
• Contact your authorized service provider.
• Touch the GUI screen to bring out of sleep mode.
• Make sure the power cord is connected.
• Make sure the power switches are on.
• Check that the LEDs on the back of the library are on
and the fans are turning.
• Cycle power to the library or reboot using the GUI
touch screen.
• Try to access the library from the Web using the
Remote Management Interface (see page 79), or
through a host-based diagnostics tool such as HP
StorageWorks Library & Tape Tools (see page 98).
• Download library firmware (see page 97).
• Contact your authorized service provider.
• Verify that tapes are inserted correctly in the
magazine.
• Ensure that you are using the correct tape type for
your drive technology.
• Contact your authorized service provider.