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11.2 Error messages – Base unit display
If the unit detects a problem, one or more of the following messages will appear on the display.
Display
"BUSY"
"CALL SERVICE"
"CHECK DOCUMENT"
"COVER OPEN"
"CHECK PAPER"
"FAX IN MEMORY"
"FAX MEMORY FULL"
"MEMORY FULL"
"MESSAGE FULL"
"MODEM ERROR"
"NO FAX REPLY"
"PAPER JAMMED"
"PLEASE WAIT"
"POLLING ERROR"
"RECORDING ERROR"
"REDIAL TIME OUT"
"REMOVE DOCUMENT"
"SERIAL ERROR"
Cause & Solution
L The cordless handset you tried to call is in use.
L The cordless handset you are calling is too far from the base unit.
L There is something wrong with the unit. Contact our service personnel.
L The document was not fed into the unit properly. Re-insert the document. If
misfeeding occurs frequently, clean the document feeder rollers (page 64)
and try again.
L The document is longer than 600 mm. Press {STOP} to remove the
document. Divide the document into two or more sheets and try again.
L The cover is open. Close it and press {FAX/START} to clear the message.
L The unit has run out of recording paper. Install recording paper (page 7) and
press {FAX/START} to clear the message.
L See the other displayed message instructions to print out the document.
Received documents are stored in memory due to a lack of recording paper
or a recording paper jam. Install paper (page 7) or remove the jammed
paper (page 63). You will lose all faxes in memory if the power is removed.
Check with power connected.
L The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Install paper (page 7) or remove the jammed
paper (page 63). You will lose all faxes in memory if the power is removed.
Check with power connected.
L When performing memory transmission, the document being stored
exceeded the memory capacity of the unit. Send the entire document
manually.
L The base unit's phonebook memory is full. Erase unnecessary items (page
21).
L There is no room left in memory to record voice messages. Erase
unnecessary messages (page 36, 37).
L There is something wrong with the unit's modem. Contact our service
personnel.
L The other party's fax machine is busy or has run out of recording paper. Try
again.
L A recording paper jam occurred. Remove the jammed paper (page 63).
L The unit is checking and initializing the paper cutter. Wait for a moment
while the check is completed.
L The other party's fax machine does not support polling. Check with the
other party.
L The greeting message you recorded was under 1 second long. Record a
longer message.
L The other party's fax machine is busy or has run out of recording paper. Try
again.
L The document is jammed. Remove the jammed document (page 63).
L Press {STOP} to eject the jammed paper.
L There is something wrong with the unit. Contact our service personnel.
11. Help
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