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Troubleshooting
11.3 When a function does not work, check here
If you still have difficulties after following the instructions in this section, reset the unit. Disconnect the power cord and
turn OFF the cordless handset. Reconnect the power cord and turn ON the cordless handset.
11.3.1 Initial settings
Problem
I cannot hear a dial tone.
The unit does not work.
The unit does not ring.
I cannot make calls.
11.3.2 General
Problem
The other party complains
they only hear a fax tone and
cannot talk.
{REDIAL} or {PAUSE} on the
base unit does not function
properly.
During programming, I
cannot enter the code or ID
number.
The base unit beeps.
The speakerphone is not
working.
I cannot page a cordless
handset or base unit.
Cause & Solution
L If you use a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall jack directly. If the unit operates properly,
check the splitter/coupler.
L Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
L The power cord or telephone line cord is not connected. Check the
connections.
L If you have connected the fax machine through a computer modem,
connect the fax machine directly to a telephone line jack.
L Check the connections (page 5).
L Make sure that the cordless handset's battery is installed correctly (page 5)
and fully charge it (page 6).
L The ringer volume is turned OFF. Adjust it (page 15).
L You dialled a call restricted number. Remove the number from the call
restricted list (page 48).
L The dialling mode setting may be wrong. Change the setting (feature #13 on
page 41).
Cause & Solution
L FAX ONLY mode is set. Tell the other party the number is only used for
faxes.
L Change the receiving mode to TEL mode (page 30), TEL/FAX mode (page
30) or TAM/FAX mode (page 31).
L If this button is pressed during dialling, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialled will be
redialled.
L All or part of the number is the same as another code or ID. Change the
number:
– remote operation ID (code): page 38, or feature #11 on page 41.
– fax activation code: feature #41 on page 42.
– auto disconnection code: feature #49 on page 43.
L The memory reception alert of feature #44 is ON (page 43), and the unit has
a document in memory. Press {STOP} to stop the beeps, then see the
displayed message instructions to solve the problem.
L Use the speakerphone in a quiet room.
L If you have difficulty hearing the other party, adjust the volume.
L The called cordless handset is too far from the base unit.
11. Help
57
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