Viewing The Technical Support Repository - Brocade Communications Systems Brocade 8/12c User Manual

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Device technical support
5. Click OK on the Technical SupportSave dialog box.

Viewing the technical support repository

You can only view technical support save files that are captured in the default location. Table__
details the default locations for the technical support save files.
TABLE 51
Type
Client SupportSave
Server SupportSave
Host (discovered
from the SAN tab)
Host (discovered
from the IP tab)
IP Product
SAN Product
Auto Trace Dump
916
Data collection may take 20-30 minutes for each selected switch. This estimate my increase
depending on the number of switches selected.
The Technical SupportSave Status dialog box displays with the following details.
Field Description
Product Name The name of the product.
IP Address The product's IP address.
Product Type The type of product.
Progress The status of the supportsave. On products running Fabric OS 7.0 or later, this field
shows the percentage complete and is updated every minute. For M-EOS,
Internetwork OS and Host products, as well as Fabric OS products running 6.4 or
earlier, this field cannot display the percentatge (only displays In Progress and
Completed).
Status The status of the support save, for example, Sucess or Failure.
Technical supportSave data for SAN devices is saved to the following directory:
Install_Home\data\ftproot\technicalsupport\
Technical supportSave uses the following naming convention for the SAN device support save
files: Supportinfo-Day-mm-dd-yyyy-hh-mm-ss\Switch_Type-Switch_IP_Address-
Switch_WWN.
Technical support save defaults
Default locaiton
Install_Home\support
Install_Home\Server_IP\support
Install_Home\data\ftproot\technicalsupport\
Install_Home\data\ftproot\technicalsupport\i
pproducts
Install_Home\data\ftproot\technicalsupport\i
pproducts
Install_Home\data\ftproot\technicalsupport\
Install_Home\data\ftproot\technicalsupport\
Default naming convention
DCM-Client-SS-Time_Stamp
DCM-SS-Time_Stamp
Supportinfo-Day-mm-dd-yyyy-hh-mm-ss\
Switch_Type-Switch_IP_Address-
Switch_WWN
IPProd-DCB-Time_Stamp
IPProd-Device_Display_Name-IP_Address
-Time_Stamp
Supportinfo-Day-mm-dd-yyyy-hh-mm-ss\
Switch_Type-Switch_IP_Address-
Switch_WWN
Supportinfo-Day-mm-dd-yyyy-hh-mm-ss\
Switch_Type-Switch_IP_Address-Switch_
WWN
Brocade Network Advisor SAN User Manual
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