Problems With Receiving Faxes - HP CC487-91209 Fax Manual

Problem
No fax address book button appears.
Not able to locate the Fax settings in
HP Web Jetadmin.
The header is being appended to the
top of the page when I have overlay
enabled.
Have a mix of names and numbers in
the recipients box.
My one page fax prints as two pages.
Document stops feeding in the middle
of faxing.
The volume for sounds coming from the
fax accessory is too high or too low.

Problems with receiving faxes

Incoming fax calls are not being answered by the fax accessory (no fax detected).
Cause
The rings-to-answer setting might not be set correctly.
The phone cord might not be connected properly, or the
phone cord is not working.
The phone line might not be working.
A voice-messaging service might be interfering with the fax
accessory's ability to answer calls.
Faxes are transmitting or being received very slowly.
Cause
You might be sending or receiving a very complex fax, such
as one with many graphics.
ENWW
Cause
The fax address book feature has not
been enabled.
Fax settings in HP Web Jetadmin are
located under the device's status page
drop-down menu.
The fax will append the overlay header
to the top of a page when overlay is set,
when the fax has been forwarded.
This is normal for both names and
numbers to appear, depending on
where they are from, the fax address
book lists names, and all other
databases list numbers.
The fax header is being appended to
the top of the fax, pushing text to a
second page.
There might be a jam in the ADF.
The volume setting needs to be
adjusted.
Solution
Check the rings-to-answer setting.
Check the installation. Make sure you are using the phone
cord that came with the fax accessory.
Disconnect the fax accessory from the phone jack, and
connect a phone. Try to make a phone call to ensure the
phone line is working.
Do one of the following:
Discontinue the messaging service.
●
Get a phone line dedicated to fax calls.
●
Decrease the rings-to-answer for the fax accessory to a
●
number less than the rings-to-answer for the voice mail.
Solution
Complex faxes take longer to be sent or received.
Solution
Use the HP MFP Digital Sending
Software Configuration utility to enable
the fax address book feature.
Select Digital Sending and Fax from the
drop-down menu.
This is normal operation.
Normal, no action required.
If you want your one page fax to print
on one page, set the overlay header to
overlay mode or adjust the Fit to page
setting.
If there is a jam, see the product user
guide for instructions on clearing jams.
Solve fax problems 119