Solve Fax Problems; Check Fax Accessory Status; Fax Feature Is Not Operating - HP CC487-91209 Fax Manual

Solve fax problems

Check fax accessory status

If the analog-fax accessory does not appear to be functioning, print a Fax Accessory Page to check
the status.
1. On the control panel, scroll to and touch the
menu.
2. Scroll to and touch Information.
3. Scroll to and touch
4. Scroll to and touch
On the Fax Accessory Page of the Information Page, under the HARDWARE INFORMATION
heading, check the MODEM STATUS. The following table identifies the status conditions and
possible solutions.
OPERATIONAL / ENABLED
OPERATIONAL / DISABLED
NON-OPERATIONAL / ENABLED/DISABLED
DAMAGED / ENABLED/DISABLED
ENABLED indicates that the analog fax accessory is enabled, turned on; DISABLED indicates that LAN fax is enabled
1
(analog fax is turned off).

Fax feature is not operating

The fax accessory is installed but the icon does not appear on the product main screen.
Cause
HP MFP Digital Sending Software Configuration utility has
disabled the analog-fax feature.
The accessory is not operating correctly.
Faulty formatter board.
ENWW
Configuration/Status Pages.
Configuration page to print the configuration pages.
1
1
1
1
Administration icon to open the Administration
The analog-fax accessory is installed and ready.
The fax accessory is installed and operational, however,
HP Digital Sending utility has either disabled the product fax
feature or has enabled LAN fax. When LAN fax is enabled,
the analog-fax feature is disabled. Only one fax feature,
either LAN fax or analog fax, can be enabled at a time.
A firmware failure has been identified. The firmware should
be updated, see Firmware upgrades on page
Fax accessory has failed; reseat the fax accessory card and
check for bent pins. If the status is still DAMAGED, replace
the analog-fax accessory card.
Solution
Use the HP MFP Digital Sending Software Configuration
utility to enable the analog-fax feature.
Check the fax accessory status. If the status is
NON-OPERATIONAL, new firmware might need to be
installed.
If the status is DAMAGED and you just installed the card, try
reseating the card and check for bent pins.
If the status is DAMAGED and the card is installed correctly,
the card might need to be replaced.
Contact your HP service representative for service.
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