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Impact Group User's Guide
Sending Messages
The Text Message window allows you to send messages to a station's display, light a station's message waiting
indicator, or take both actions at the same time. Further, the window permits you to choose the type of response
that you want to receive from a station user after he or she reads the message. These response choices include:
None, Yes/No, or Take Message or Hold.
In addition to sending messages to stations for display, you can send messages to other PC Attendant positions on
the system, and receive on your screen a reply from that attendant.
The software provides several methods for opening the Message dialog box. Choose a method from the following
list:
from the Options menu, select Message,
•
•
press Alt-O and type M,
press Shift + F12,
•
—OR—
right-click on the desired station.
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GCA70–358
Using Impact Group 2 – 11
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