Impact Group User's Guide
2
Using Impact Group To Handle Calls
This section describes basic call handling procedures.
Answering Calls
To answer calls ringing at your telephone,
press the Answer key (Enter key) on the keyboard,
•
•
click the Answer button on the toolbar,
right-click the call you wish to answer and select Answer from the dialog box,
•
•
use the Call task menu and select Answer,
—OR—
•
press Alt-C then press A.
NOTE: The system automatically places a currently active call at your station on hold when you answer a
new call.
Using Impact Group
GCA70–358
Using Impact Group 2 – 1