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GCA70–358
Arranging Your Telephone For Headset Operation
Operate your station with a headset if you wish. See your installer for headset installation details. Headset
operation requires that you press the Headset key. The status line at the bottom of the screen details whether your
station is in the headset or Handset operating mode.
To toggle between headset and handset operation at your station,
press the Headset key (F4 key) on the keyboard.
•
Adjusting The Volume Control
You can adjust the volume level of the handset, the speaker, the ringer, and the music outputs for your attendant
station as needed.
To adjust the volume,
from the Programming menu, select Volume,
•
—OR—
press Alt-P then press V.
•
Either action opens the Phone Volume dialog box. From this box, drag the slider bars to the loudness settings that
you desire. Once you adjust the settings, click the OK button to accept them.
Tagging A Call
You can tag a call with text that you create. Impact Group displays this tag whenever the call is viewable. This
call tagging feature is useful to identify calls that have returned to your attendant station as a result of a transfer or
hold recall. You can change or edit the call tag by repeating the action.
To tag a call,
press the ID key (F5 key) on the keyboard,
•
—OR—
click the Call Tag button on the tool bar.
•
If you place a call on hold and it recalls, the tag helps identify who you were talking to. The call tag is also visible
when viewing park orbits. Other people will also see the call tag if they are using one of Comdial's Impact
applications.
2 – 8 Using Impact Group
Impact Group User's Guide
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