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Impact Group User's Guide
Parking And Retrieving Parked Calls
The park orbit display shows parked stations and who parked them. If you retrieve a parked call while you have
an active call, that active call automatically goes on hold. The system selects the first available park orbit for use
when you park a call; however, you can select any available park orbit if you wish. When you retrieve a parked
call, the system chooses the first call that you can retrieve.
To park a call in orbit,
press the Park key (F11 key) to open the Park and Retrieve dialog box.
•
Transferring Calls
It is possible to transfer a current active call to another system station in either a supervised or unsupervised
manner. (With a supervised transfer, you remain on line to announce the transferred call to the new station. With
an unsupervised transfer, you hang up as soon as you exercise the transfer.)
Using the Transfer dialog box from the Call task menu you can create transfer arrangements by selecting numbers
from the overall list, different groups, or a personal directory. The dialog shows which system stations are busy so
that before you call someone you can determine whether he or she can answer your call.
To transfer calls,
press the Transfer key (Decimal key),
•
•
click the Transfer button on the toolbar,
click and drag the ringing call from the Current Calls Display to the selected station in the Stations window,
•
•
from the Call task menu, select Transfer,
—OR—
press Alt-C then press T.
•
Making Voice Mail Transfers
You can transfer calls directly to voice mail boxes. While Impact Group selects a voice mail box for use, you use
the dialog box to select numbers from the overall list, different groups, or a personal directory. Use either of two
methods, shown below, to make a voice mail transfer:
•
use the Voice Mail key (F12),
—OR—
click the Voice Mail button on the toolbar.
•
NOTE: If you do not have a call when you press the Voice Mail key, the system will take you to your voice
mailbox.
GCA70–358
Using Impact Group 2 – 3
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