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Impact Group User's Guide
1
Using This Guide
This user's guide contains two sections:
Section 1, Introducing Impact Group, helps you to become familiar with the software's basic features and startup
requirements.
Section 2, Using Impact Group, provides basic call handling details and discusses the special purpose features
that you can employ.
Describing Impact Group
Impact Group is software that runs on a personal computer and works in conjunction with a digital
communications system. Impact Group allows you to handle a large volume of call traffic in a short period of
time. With this software, you can control your own telephone and view call and status activity at all other stations
in the system. Among the many features that Impact Group makes available to you are the following items:
real-time status updates of telephone activity,
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tracking people using wireless pagers,
access to system-wide features such as Park Orbits and Page Zones,
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full keyboard and mouse interfaces (Impact Group uses a special-purpose keyboard and avoids any conflict
with standard Windows® keyboard commands),
printed reports.
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NOTE: Anytime you are operating Impact Group, you can press F1 to open the on-line help file. If you
press F1 while you have a dialog box open, the help file for that particular dialog box appears.
Windows is a registered trademark of Microsoft Corporation, Redmond, WA.
Introducing Impact Group
GCA70–358
Introducing Impact Group 1 – 1
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