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GCA70–358
Holding Calls
To place the current call on hold.
•
press the Hold/Retrieve key (minus key),
click the Hold/Retrieve button on the toolbar,
•
•
right-click the call you wish to hold and select Hold from the dialog box,
use the Call task menu and select Hold,
•
—OR—
•
press Alt-C then press H.
Retrieving Held Calls
To retrieve a call from hold, highlight the call to select it and then use one of the methods listed below to retrieve
the call,
press the Hold/Retrieve key (minus key),
•
•
click the Hold/Retrieve button on the toolbar
right-click the call you wish to take off hold and select Retrieve from the dialog box,
•
•
use the Call task menu entry and select Retrieve,
—OR—
press Alt-C then press R.
•
Using The Split Feature
Use the Split feature to toggle between two held calls thus making first one call then the other the active call.
To use the Split feature,
1. Press the Split key (F6 key) to replace the currently active call with the call that is on hold.
2. Press F6 again to reverse the locations of the calls.
2 – 2 Using Impact Group
Impact Group User's Guide
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