Holding Calls; Transferring Calls - Comdial 80245 User Manual

busy tone, the called phone is in speakerphone and cannot be interrupted or that the called party
has blocked SOHVA.

Holding Calls

Note: When a call has been on hold for a specified period of time, you will hear 3 short ring busts on
your phone and the flash rate of the line button will increase. If the call was on exclusive hold, it will
be transferred to regular hold at the end of that specified time.
Place a Call on Hold –
Press HOLD.
Answer a Call Placed on Hold –
Press the flashing line button. If you do not see a flashing line button, press TAP.
Using Exclusive Hold -
Press HOLD twice.
Answer a Call Placed on Exclusive Hold –
Press the flashing line button. If you do not see the flashing line button, press TAP.
Place a Call on Hold at Another Extension (Directed Hold) –
While on the line, press INTERCOM, dial "*90" and dial the extension to which you wish to direct
the call.
Retrieve a Call Placed on Hold at Another Station –
Dial "*4" and the extension number of that telephone.
Answering a Call Placed on Hold at Your Station by a User at Another Station -
Press INTERCOM and dial "#90".
Using Orbit to Place a Call in Hold Where it can be answered by Any User on the System
While on the line, press "INTERCOM *". Dial the Orbit location destination (91-99). Announce the
destination number for pickup.
Answer a Call Placed on Hold Using Orbit -
From any station, press "INTERCOM #". Dial the Orbit location number (91-99).
Recalled Hold Calls –
Calls placed on hold (regular, exclusive, directed or orbit) will revert to manual hold after the time
period specified by system programming. At this time, you will hear 3 short rings on your phone.
Press HOLD to place the call on hold again, or press ANS to answer.

Transferring Calls

To Screen and Transfer a Call –
While on the line, press TRNS/CNF and dial the extension number of the party to receive the call
(or press the DSS button for the extension). Announce the call and press SPEAKER or hang up.
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