Nortel 1150E User Manual page 4

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Logging off
Logging off from the network 25
Logging off the ACD queue 25
Using a handset
Agent features
Using the Activity feature 29
Answering an ACD call 30
Ending an ACD call 30
Using the Emergency feature 31
Using the Not Ready feature 31
Using the Make Set Busy feature 32
Answering a call from the supervisor 32
Calling the supervisor 33
Using the Walkaway feature 33
Supervisor features
Agent Status Lamp 36
Using the Answer Agent feature 36
Answering an emergency 36
Calling an agent 37
Observing an agent 37
Using the Forced Agent Availability feature 38
Using the Talk/Listen feature 38
Using the Interflow feature 39
Using the Night Service feature 39
Viewing agent status 39
Viewing queue status 40
Display Queue status indicator 41
Making a non-ACD call
Making a call using predial 43
Editing a predialed number 43
Originating a call from the Inbox or Outbox 44
Answering non-ACD calls
Answering a call 45
Answering a second call 45
Ending a non-ACD call
While on a non-ACD call
Using call hold 49
Transferring a call 49
Using conference call 50
Copyright © 2009 Nortel Networks
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Carrier VoIP
Nortel IP Phone 1150E User Guide (CICM)
NN10300-025 04.01 Standard
24 April 2009
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