Xerox WorkCentre 7675 System Administrator Manual page 249

Was E-mail received at the SMTP server?
While logged in to the machine's e-mail account on the SMTP server, forward the e-mail to yourself.
If you receive the forwarded e-mail, you have verified that a valid path exists for receiving and forwarding
e-mail, using the device's account.
If there is still a problem, check for restricted host addresses at the SMTP server that could cause mail to
not be received from the device. Other possibilities are that an authentication server is interfering with the
device's log in to the mail server, or that the mail client on the device is not working correctly. By
successfully sending e-mail to a mail server not subject to authentication, the possibility of a malfunctioning
client can be eliminated.
1. Is the machine's account name and password correct?
2. Is the mail server down?
3. Check that the mail server is configured to accept SMTP mail, as not all servers are configured to
accept SMTP e-mail. The machine requires access to a mail server that accepts inbound mail traffic.
4. Check for restricted host addresses at the SMTP server. Verify that the machine is not a restricted
host.
5. Try sending an e-mail from the machine again. Ask the SMTP administrator to confirm that no errors
were encountered and check for 'bounce' messages to the machine's "Reply To" address.
6. Check that the message size does not exceed the attachment or message size limit policy of your
SMTP server.
7. Troubleshoot the network path to the SMTP server. It may be necessary to perform a network trace
analysis.
The fault requires further investigation.
Refer to the Xerox web site at www.xerox.com for further support.
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