Softphone Operating Modes - Avaya Application Solutions Deployment Manual

Terminals
Windows PC feature set
Microsoft Outlook integration (autodials from your Contacts list)
Multiple call appearances
Single or dual connect options
Directory Access (LDAP)

Softphone operating modes

Road Warrior mode
The Road Warrior mode is used when there is only a single telephone line available to access
the IP network and Communication Manager, or when broadband Internet access is available,
for example, in homes or hotel rooms.
In Road Warrior mode the voice (audio) travels across the IP network along with call signaling
traffic for an IP Telephony configuration that uses the industry-standard H.323 protocol, and
offers a great amount of flexibility due to the widespread availability of IP networking.
Telecommuter configuration
The Telecommuter (Agent at Home) configuration is ideally suited for users who work from a
remote office and have two lines for remote access, or in situations where only low-speed
Internet connections are available. With this option, feature/access control and signaling is
maintained and delivered across the IP network (using H.323), but the voice is delivered across
a second line to either a public switched telephone network (PSTN), or digital line to help
ensure toll-quality voice. This capability can be extended to a cellular, PCS, or GSM telephone.
In the Telecommuter configuration, the Avaya communications server "binds" the two
connections as a single transaction or session.
Avaya IP Telephone mode
The Avaya IP Telephone mode enables users to log into and control their Avaya IP Telephone
from the Avaya IP Softphone. Users can speak and listen through their telephone, but unlike the
Telecommuter configuration, users can make and handle calls from both the Avaya IP
Softphone interface and the IP Telephone. This feature can help improve productivity by
integrating the IP Softphone capabilities and Personal Information Managers such as Microsoft
Outlook with the IP Telephone. The Avaya IP Telephone configuration is supported on the
Avaya 4606, 4610SW, 4612, 4620SW, 4624, 4630 IP telephones.
126 Avaya Application Solutions IP Telephony Deployment Guide