Avaya 4610SW User Manual
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Avaya 4610SW User Manual

Ip telephone
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4610SW IP Telephone
Release 2.0
User's Guide
555-233-784
Issue 2.0
December 2003

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Summary of Contents for Avaya 4610SW

  • Page 1 4610SW IP Telephone Release 2.0 User’s Guide 555-233-784 Issue 2.0 December 2003...
  • Page 3 • Mischief (troubling, but apparently innocuous, tampering) Warranty • Harm (such as harmful tampering, data loss or alteration, Avaya Inc. provides a limited warranty on this product. Refer to your regardless of motive or intent) sales agreement to establish the terms of the limited warranty. In Be aware that there may be a risk of unauthorized intrusions addition, Avaya’s standard warranty language as well as information...
  • Page 4 EMC standards and all relevant national deviations: (SDoC) Limits and Methods of Measurement of Radio Interference of Avaya Inc. in the United States of America hereby certifies that the Information Technology Equipment, CISPR 22:1997 and equipment described in this document and bearing a TIA TSB-168 EN55022:1998.

  • Page 5: Table Of Contents

    Conventions Used xiii Symbolic Conventions xiii Typographic Conventions xiii Related Documentation/Training xiii Introducing Your 4610SW IP Telephone Introduction The 4610SW IP Telephone Navigating Application Screens 4610SW IP Telephone Applications Phone Application Speed Dial Application Call Log Application Web Access Application (Optional) 4610SW Telephone Options Issue 2.0 December 2003...
  • Page 6 Contents Using Your 4610SW IP Telephone Introduction Call Appearances Making Calls Manual Dialing Automatic Dialing Receiving Calls Call Handling Features Conference Hold Mute Speakerphone Transfer 2-10 Retrieving a Voice Mail Message 2-10 Logging Off the Phone 2-11 Reinstating the Phone After a Logoff...
  • Page 7 Contents Using the Call Log Application Introduction About the Call Log Viewing a Call Log Adding a Call Log Entry to a Speed Dial Button Deleting Call Log Entries Deleting a Single Call Log Entry Deleting All Entries from a Call Log Using the Web Access Application Introduction Web Access Authentication...
  • Page 8 Viewing Quality of Service (QoS) Status Viewing Interface Status Viewing Miscellaneous Status Viewing the Network Audio Quality Changing the Display Contrast Feature Button Labeling Logging Off the 4610SW IP Telephone 6-11 Reinstating the Phone After a Log Off 6-12 Backup/Restore Options 6-12...
  • Page 9 Telephone Management and Troubleshooting Introduction Interpreting Ringer Tones Interpreting Display Icons Testing Your Phone Testing the Telephone’s Lights and Display Basic Troubleshooting Chart Troubleshooting 4610SW Applications Resetting and Power Cycling the IP Telephone Resetting Your Phone Power Cycling the Phone 8-10 Index IN-1...
  • Page 10 Contents Issue 2.0 December 2003...

  • Page 11: About This Guide

    About This Guide Overview This guide covers how to use your new 4610SW IP Telephone. The 4610SW is simple to use while offering the latest advances in telephony systems. IP (Internet Protocol) telephones obtain their operational characteristics from your central telephone server rather than residing in the phone unit itself.

  • Page 12: How To Use This Document

    This guide is organized to help you find topics in a logical manner. Read it from start to finish to get a thorough understanding of how to use your 4610SW IP Telephone. Or, use the Table of Contents or Index to locate information specific to a task or function you want to perform.

  • Page 13: Conventions Used

    This guide and other related documentation is available online at the following URL: http://www.avaya.com/support. For a quick reference to 4610SW IP Telephone features and applications, see the “4610SW IP Telephone Quick Reference” (Document Number 16-300004). For information related to installing an IP Telephone, see the “4600 Series IP Telephone Installation Guide”...
  • Page 14 Related Documentation/Training About This Guide Issue 2.0 December 2003...

  • Page 15: Introducing Your 4610Sw Ip Telephone

    Introducing Your 4610SW IP Telephone Introduction This chapter introduces you to the layout of the 4610SW IP Telephone. It provides a description for each functional button and other phone characteristics, briefly describes each 4610SW application, and provides basic instructions for navigating display screens.
  • Page 16 You can also attach the telephone to an adjustable stand, to optimize your viewing position. This diagram illustrates the face of the 4610SW IP Telephone, and contains numbered “callouts” which identify the phone’s primary features and buttons. Each callout is described in detail in Table 1-1, which follows the diagram.
  • Page 17 Introducing Your 4610SW IP Telephone The 4610SW IP Telephone Figure 1-1. 4610SW IP Telephone Issue 2.0 December 2003...
  • Page 18 The 4610SW IP Telephone Introducing Your 4610SW IP Telephone Table 1-1. 4610SW IP Telephone Button/Feature Descriptions Callout Button/Feature Button/Feature Number Name Description Message When lit, indicates you have a message waiting on your Waiting Lamp voice messaging system. This indicator can also be optioned to flash for incoming calls.
  • Page 19 Introducing Your 4610SW IP Telephone The 4610SW IP Telephone Table 1-1. 4610SW IP Telephone Button/Feature Descriptions — Continued Callout Button/Feature Button/Feature Number Name Description Headset With a headset connected, changes audio control from the handset or speaker to the headset.

  • Page 20: Navigating Application Screens

    Introducing Your 4610SW IP Telephone Navigating Application Screens Your 4610SW IP Telephone uses a combination of Phone Feature buttons, Line/Feature buttons, and Softkeys to allow you maximum flexibility in operating the phone and working with its applications. While reviewing this section, it may be...
  • Page 21 Four softkeys ( ) appear directly below the display area. They allow you to access the other 4610SW applications. In an application, they allow you to perform application-specific functions, like add, save, edit, delete, or cancel. The labels above the softkeys reflect their function relative only to that specific screen.

  • Page 22: 4610Sw Ip Telephone Applications

    Introducing Your 4610SW IP Telephone 4610SW IP Telephone Applications Your 4610SW IP Telephone provides four applications (Phone, Speed Dial, Call Log, and Web Access). Additionally, use the Options function to define settings, personalize your phone, and troubleshoot certain functions. All applications appear in the display area, accessed by the softkeys appearing below the display.

  • Page 23: Web Access Application (Optional)

    Introducing Your 4610SW IP Telephone 4610SW IP Telephone Applications Web Access Application (Optional) The Web Access application allows you to access web pages reachable through links from a Home page (and connected pages). This application is optional and is specifically administered by your System Administrator. Depending on the Home page links available, you may browse Corporate intranet sites or browse the World Wide Web.
  • Page 24 4610SW IP Telephone Applications Introducing Your 4610SW IP Telephone 1-10 Issue 2.0 December 2003...

  • Page 25: Using Your 4610Sw Ip Telephone

    Using Your 4610SW IP Telephone Introduction This chapter describes how to make calls, receive calls, retrieve voice mail messages, and log off your 4610SW IP Telephone. The telephone Line/Feature buttons that assist in call handling are also covered in this chapter. Call Appearances In the Phone application, both call appearance lines and administered feature buttons take up half the display width.

  • Page 26: Making Calls

    2. Use the dialpad to enter the number you want to call. The number entered displays on the active call appearance line and the 4610SW IP Telephone initiates the call. 3. Hang up the handset, deactivate the headset, or press the Speakerphone button to end the call.

  • Page 27: Automatic Dialing

    Web Access application. NOTES: • The 4610SW IP Telephone often receives telephone numbers through the Call Log or Web Access application that are not immediately “dialable.” For example, the Call Log may contain an incoming call from the following U.S.
  • Page 28 For information on setting up Speed Dial buttons, see Using the Speed Dial Application. Because the 4610SW IP Telephone’s advanced capabilities allow up to 48 speed dial entries, speed dialing as described here is convenient and efficient.
  • Page 29 Feature Button Labeling on page 6-9. Calling a party from the Call Log Your 4610SW IP Telephone maintains a log of up to 45 outgoing, incoming answered, and incoming unanswered calls to/from your phone. Each log can have up to 15 calls.

  • Page 30: Receiving Calls

    NOTE: If your administrator has set up the Enhanced Dialing feature, selecting a link to call a party causes the 4610SW to automatically add any appropriate digits (such as those required to get an outside line) to phone numbers. If...

  • Page 31: Call Handling Features

    The features described in this section are available while calls are in progress. Use the dedicated Feature buttons on the telephone itself, or administered Feature buttons available using the 4610SW’s softkeys, as applicable. Conference The Conference feature allows you to conference up to the maximum number of parties set by your System Administrator.

  • Page 32: Hold

    Call Handling Features Using Your 4610SW IP Telephone Hold The Hold feature puts a call on hold until you retrieve it. Placing a call on hold Press the Hold ( ) button. The line’s display area changes to white text with a dark gray background, and the Hold ( ) icon displays.
  • Page 33 Using Your 4610SW IP Telephone Call Handling Features Placing or answering a call without lifting the handset, or using the Speakerphone with any feature 1. Press the Speaker ( ) button. The indicator next to the Speaker button lights and the speaker handles voice control.

  • Page 34: Transfer

    Retrieving a Voice Mail Message Using Your 4610SW IP Telephone Transfer The Transfer feature lets you transfer a call from your telephone to another extension or outside number. Sending a call to another telephone 1. With the call active (or with only one held call and no active calls), press the Transfer ( ) button.

  • Page 35: Logging Off The Phone

    Logging Off the Phone Logging Off the Phone Log your 4610SW IP Telephone off to prevent unauthorized use during an absence. Logging off erases your unique set of Options, deletes your Call Log and restores any relabeled Feature buttons to their default values. Logging off does not change your Speed Dial entries.
  • Page 36 Logging Off the Phone Using Your 4610SW IP Telephone 2-12 Issue 2.0 December 2003...

  • Page 37: Using The Speed Dial Application

    Using the Speed Dial Application Introduction This chapter describes how to add, update, and delete a Speed Dial button label. Up to 48 Speed Dial buttons are allowed, each containing a name and corresponding telephone number. Entering Data on Speed Dial Screens Review this section if you are unfamiliar with entering data using a telephone dialpad or using softkeys for editing functions.

  • Page 38: Editing During Or After Entry

    ) softkeys to move the cursor to the left or right, respectively. When entering a telephone number in the Number field, your 4610SW IP Telephone recognizes a key press as a numeral (or typographic character such as * or #) and automatically moves the cursor to the right.

  • Page 39: Name Entry Example

    Using the Speed Dial Application Entering Data on Speed Dial Screens Space (Line/Feature Button 4) - Inserts a blank space at the cursor position. Slash / (Line/Feature Button 5) - Inserts a slash at the cursor position. Apostrophe ‘ (Line/Feature Button 6) - Inserts an apostrophe at the cursor position.

  • Page 40: Adding A Speed Dial Button

    Adding a Speed Dial Button Using the Speed Dial Application Line/Feature Button 6 (Apostrophe) 44 (h) Case (Softkey 2) to change the “h” to upper case 2 (a) 77 (r) 2 (a) Adding a Speed Dial Button 1. Access the Speed Dial application by pressing the SpDial softkey. The Speed Dial Main screen displays.

  • Page 41: Updating Speed Dial Button Label Information

    Updating Speed Dial Button Label Using the Speed Dial Application Information 7. When the Name and Number are correct, press the Save softkey to add the information to a Speed Dial button. (Press the Cancel softkey to exit without saving.) The Name/Number entry is added to the Speed Dial list in alphabetical order by Name.
  • Page 42 Updating Speed Dial Button Label Information Using the Speed Dial Application 6. After changing the name, or to change the number without changing the name, press Done. The Speed Dial Number Entry screen displays the prompt “Use dialpad to edit Number (<25).” with the cursor positioned at the end of the Number field.

  • Page 43: Deleting A Speed Dial Button Label

    Using the Speed Dial Application Deleting a Speed Dial Button Label Deleting a Speed Dial Button Label 1. Access the Speed Dial application by pressing the SpDial softkey. The Speed Dial Main screen displays. 2. Use the Page Left and/or Page Right buttons as appropriate until the entry you want to delete displays.
  • Page 44 Deleting a Speed Dial Button Label Using the Speed Dial Application Issue 2.0 December 2003...

  • Page 45: Using The Call Log Application

    Using the Call Log Application Introduction This chapter describes the three Call Logs available on your 4610SW IP Telephone. It also provides procedures for adding a Call Log entry to a Speed Dial button and deleting one or all Call Log entries.

  • Page 46: About The Call Log

    The 4610SW also allows you to set up a Speed Dial button for any call listed, facilitating dialing of frequently-called numbers. All calls made to or from your 4610SW IP Telephone are added to one of three Call Logs - Outgoing Calls, Incoming Answered Calls, and Missed (unanswered) Calls.

  • Page 47: Viewing A Call Log

    Using the Call Log Application Viewing a Call Log Viewing a Call Log 1. Access the Call Log application by pressing the Log softkey. The Missed Call Log Main screen displays the Caller’s name, number, and time/date of the first six unanswered calls. NOTE: All Call Log screens have the same fields, characteristics, and softkeys.

  • Page 48: Adding A Call Log Entry To A Speed Dial Button

    Adding a Call Log Entry to a Speed Dial Button Using the Call Log Application Adding a Call Log Entry to a Speed Dial Button 1. Access the Call Log application by pressing the Log softkey. The Missed Calls Main screen displays. 2.

  • Page 49: Deleting Call Log Entries

    Using the Call Log Application Deleting Call Log Entries Deleting Call Log Entries You can delete a single Call Log entry or all entries on a specific Call Log. Deleting a Single Call Log Entry 1. Access the Call Log application by pressing the Log softkey. The Missed Calls Main screen displays.

  • Page 50: Deleting All Entries From A Call Log

    Deleting Call Log Entries Using the Call Log Application Deleting All Entries from a Call Log 1. Access the Call Log application by pressing the Log softkey. The Missed Calls Main screen displays. 2. To clear the Missed Calls Log, proceed to Step 3. To clear the Incoming Answered Calls Log, press the InAns softkey to display that Call Log, then proceed to Step 3.

  • Page 51: Using The Web Access Application

    Using the Web Access Application Introduction One of the exciting aspects of the 4610SW IP Telephone is its optional Web Access application. You can actually use your telephone to access your Corporate intranet and the World Wide Web. Your System Administrator can optionally design a Home page on which your web options reside or using a Home page provided by Avaya for this purpose.

  • Page 52: Web Access Authentication

    Web Access Authentication Using the Web Access Application Other features which result from customizing may not be described here. For this reason, contact your System Administrator for specific information about your Web Access application before proceeding. Because customizing may affect the flow of web-related activity, this chapter only describes the primary web screen types.

  • Page 53: Navigating Web Pages

    Using the Web Access Application Navigating Web Pages Navigating Web Pages The Web Access application browser performs similarly to those on your PDA or cell phone. Navigate web pages using a combination of Line/Feature buttons and softkeys. NOTE: Calls made or received while working with the Web application have no impact on web access, web page navigation, or web page text entry.

  • Page 54: Entering Text On Web Pages

    If you want to Then Enter text If you are unfamiliar with 4610SW web text entry, Entering Characters Using the Dialpad below. When you complete the current field/text line, either press the Line/Feature button to the left of...
  • Page 55 Using the Web Access Application Entering Text on Web Pages If you want to Then Save the text you Press the appropriate application-specific softkey have entered (for example, Submit or Save). Note: Application-specific softkeys are determined by the application developer, therefore the method of saving entered text is subject to the application’s design.

  • Page 56: Entering Characters Using The Dialpad

    You may also use Bksp or Space softkeys to delete the character to the left of the cursor, or to insert a space, respectively. When the Mode softkey displays Num, your 4610SW IP Telephone recognizes a key press as a numeral (or a typographic character such as * or #) and advances the cursor one position to the right.

  • Page 57: Adding A Speed Dial Button For A Website Telephone Number

    Adding a Speed Dial Button for a Website Telephone Number Some websites might include the ability to pass names and associated telephone numbers to the 4610SW IP Telephone. In such cases, applicable web pages display an AddToSD softkey, as provided by the website’s author.
  • Page 58 Adding a Speed Dial Button for a Website Telephone Number Using the Web Access Application Issue 2.0 December 2003...

  • Page 59: Introduction

    Backing up and restoring Speed Dial button data, feature button labels, and options settings Personalizing feature button labels Selecting a different language for the 4610SW user interface Allowing the Voice message light to flash when the telephone rings This chapter also covers how to verify the status of certain phone/server interactions.

  • Page 60: Accessing The Options Main Menus

    The three options categories displayed on the second Options Main screen are: — Contrast Control: provides access to the Contrast Option screen, on which you adjust the 4610SW’s display area contrast. — Feature Button Labeling: allows you to customize a label on a Feature Button, if desired.

  • Page 61: Application Options

    The option setting “toggles” to and displays the next choice. 5. To exit the Options application, press any of the softkeys labeled for other 4610SW applications (SpDial, Log, and Web). To return to the Phone application, press the Phone/Exit ( ) button.

  • Page 62: Setting The Redial Option

    Application Options 4610SW IP Telephone Options Setting the Redial Option The Redial option provides one of two redial choices: Automatically redial the last number called when the Redial button is pressed, or Display a list of the last 3 numbers called when the Redial button is pressed, allowing you to choose the number you want redialed.This is the...

  • Page 63: Setting The Phone Screen On Calling? Option

    After saving or cancelling, the first Options Main screen displays. Setting the Call Timers Display Your 4610SW IP Telephone is capable of displaying two types of call timers. The Call Timer displays in the top display area showing the elapsed time you are connected on a call in h:mm:ss (hours:minutes:seconds) format.

  • Page 64: Setting The Message Display Rate

    Application Options 4610SW IP Telephone Options Setting the Message Display Rate Although rare, the call server can send messages to your phone that are longer than the display area. If this occurs, the first, and then the second part of the message display for a specific time interval.

  • Page 65: Status Screen Viewing Options

    4610SW IP Telephone Options Status Screen Viewing Options Status Screen Viewing Options Two Status Main screens provide views of telephone and system information. You generally do not need to view this information. However, if problems occur, your System Administrator might ask you to report certain values from any status screen.

  • Page 66: Viewing Quality Of Service (Qos) Status

    Viewing the Network Audio Quality 4610SW IP Telephone Options Viewing Quality of Service (QoS) Status QoS refers to a number of mechanisms used to improve audio quality over the network. Viewing Interface Status Your phone interfaces with several system hardware devices and system software.

  • Page 67: Changing The Display Contrast

    4610SW IP Telephone Options Changing the Display Contrast Changing the Display Contrast On first-time startup, your 4610SW IP Telephone’s display area contrast is set to a mid-level. To adjust it to better suit your work environment and lighting, 15 contrast levels are available.
  • Page 68 Feature Button Labeling 4610SW IP Telephone Options 2. Choose one of the following options: If you want to Then Re-label one or Select Relabel feature buttons. more Feature The Feature Button Relabeling screen displays. buttons Proceed to Step 3. View the default Select View default labels.

  • Page 69: Logging Off The 4610Sw Ip Telephone

    4610SW IP Telephone Options Logging Off the 4610SW IP Telephone 5. To re-label a Feature button, use the dialpad and any applicable Line/Feature buttons, to enter the new label (13 or less characters). To restore the default label to the selected Feature button, select Clear to remove the label you previously defined.

  • Page 70: Reinstating The Phone After A Log Off

    The phone is now ready for use. Backup/Restore Options The 4610SW IP Telephone’s backup and restore options allow you to: Back up your options/preference settings, your Speed Dial button labels, names, and numbers, and Feature button labels. This occurs automatically whenever you save a change to any one of those settings or buttons.

  • Page 71: Setting The Automatic Backup Option

    4610SW IP Telephone Options Backup/Restore Options Setting the Automatic Backup Option You must change the Automatic Backup setting to Enabled to automatically back up your options settings, Feature Button labels and Speed Dial button labels, names and numbers whenever you change any of these values. If this setting is...

  • Page 72: Retrieving And Restoring Data From A Backup File

    1. Select Retrieve restored data from the Backup/Restore Main screen. The 4610SW attempts to initiate FTP (File Transfer Protocol) to retrieve the latest backup file from the server. The message “FTP Retrieval in progress...”...

  • Page 73: Setting A User Id, Password, And Other Ftp (File Transfer Protocol) Options

    FTP (File Transfer Protocol) Setup screen. They are: Server IP Address - the specific server to which your 4610SW IP Telephone is connected for backup, restore, and other network-related functions. If your phone has been repaired, this value is set to zero and should be re-established.
  • Page 74 Backup/Restore Options 4610SW IP Telephone Options 2. Choose one of the following options: If you want to Then Add or update Select the Line/Feature button next to Server IP the Server IP Address. Address The FTP Server Address Input screen displays. The top display area prompts “Enter IP address”...

  • Page 75: Selecting A Display Language

    3. Repeat this procedure from Step 1 for each FTP setting you want to add or modify. Selecting a Display Language Users can change the user interface language their 4610SW IP Telephones display. Language options are: English (the default display language) Français...
  • Page 76 Selecting a Display Language 4610SW IP Telephone Options 3. Select the Line/Feature button next to the language you want your phone to display when in use. If the currently active language was selected, the third Options Main screen re-displays and no action is taken.

  • Page 77: Changing A Phone/Pc Ethernet Interface

    Changing a Phone/PC Ethernet Interface Changing a Phone/PC Ethernet Interface The 4610SW IP Telephone ordinarily communicates with any optionally-attached PC in auto-negotiation mode. This basically means the PC and telephone together decide how to communicate when they are connected. Although unlikely, there may be an occasion where you or your System Administrator will want to force the communication to a particular setting.
  • Page 78 Changing a Phone/PC Ethernet Interface 4610SW IP Telephone Options 6-20 Issue 2.0 December 2003...

  • Page 79: Headsets And Handsets

    Avaya supports only those headsets and headset adapters that carry an Avaya brand or logo. There are a variety of Avaya headsets that are compatible with your 4600 Series IP Telephone. To see the available headsets, view the Freedom of Choice Headsets brochure.

  • Page 80: Handsets For 4600 Series Ip Telephones

    An HIP cord, which allows basic, direct headset connection to your Avaya IP telephone. Avaya also offers a cordless headset solution (LKA10) with up to a 150 ft. mobile range from the base. The LKA10, when used with an MIP-1, offers remote call answering and call initialization features on the 4610SW, 4620, 4620SW and 4630SW IP Telephones.

  • Page 81: Telephone Management And Troubleshooting

    Basic Troubleshooting. This chart provides the most common problems an end user might encounter and suggested resolutions. Application-specific troubleshooting. This chart describes problems and solutions specific to a 4610SW application (Phone, Speed Dial, Call Log, or Web Access). Resetting or power-cycling your phone, when Basic Troubleshooting does not resolve a problem.

  • Page 82: Interpreting Ringer Tones

    Interpreting Ringer Tones Telephone Management and Troubleshooting Interpreting Ringer Tones As you become more familiar with your IP Telephone, you will recognize the various tones you hear in response to an incoming call or while using the handset. The chart below provides an overview of the tones you hear. Check with your System Administrator to verify if the descriptions are accurate for your system.

  • Page 83: Interpreting Display Icons

    Telephone Management and Troubleshooting Interpreting Display Icons Feedback (Handset) Tones Meaning Recall Dial - - - ----------- Three shorts tone bursts followed by a steady dial tone indicate a feature request was accepted and dialing can start. Reorder -- -- -- -- -- -- Fast busy tone repeated every half-second indicates all phone trunk lines are busy.

  • Page 84: Testing Your Phone

    Testing Your Phone Telephone Management and Troubleshooting Testing Your Phone The Test feature allows you to verify that your telephone’s lights and display are operating properly. Testing the Telephone’s Lights and Display 1. With the telephone idle (on-hook), press and release the Mute button, then press the following numbers on the dialpad: 8 3 7 8 # (which stands for TEST).

  • Page 85: Basic Troubleshooting Chart

    Telephone Management and Troubleshooting Basic Troubleshooting Chart Basic Troubleshooting Chart Problem/Symptom Suggested Solution Phone does not activate after Unless your System Administrator has already connecting it the first time initialized your telephone, you might experience a delay of several minutes before it becomes operational.
  • Page 86 Basic Troubleshooting Chart Telephone Management and Troubleshooting Problem/Symptom Suggested Solution Audio quality is poor, specifically, Various potential network problems may be you hear an echo while using a causing the problem. handset, static, sudden silences Access the Network Audio Quality screen (gaps in speech), clipped or garbled (described in Viewing the Network Audio Quality...

  • Page 87: Troubleshooting 4610Sw Applications

    Telephone Management and Troubleshooting Troubleshooting 4610SW Applications Troubleshooting 4610SW Applications Problem/Symptom Suggested Resolution GENERAL: A feature does not work as Verify the procedure and retry. indicated in this guide, or does not Check below to troubleshoot the specific application work as it had previously worked with which you are working.
  • Page 88 Troubleshooting 4610SW Applications Telephone Management and Troubleshooting Problem/Symptom Suggested Resolution WEB ACCESS APPLICATION: Pressing the Web softkey does not Check with your LAN Administrator to determine if display a website the web server is not operating, if there are network connectivity problems, or other network problems.

  • Page 89: Resetting And Power Cycling The Ip Telephone

    Resetting and Power Cycling the IP Telephone Management and Troubleshooting Telephone Resetting and Power Cycling the IP Telephone Reset your IP Telephone when other troubleshooting suggestions do not correct the problem or after being advised to do so by your System Administrator. CAUTION: Use a Power Cycle only with the approval of your System Administrator and only when a reset does not resolve the problem.

  • Page 90: Power Cycling The Phone

    Resetting and Power Cycling the IP Telephone Telephone Management and Troubleshooting Power Cycling the Phone Use the power cycle with your System Administrator’s approval. Use power cycling only if the basic or programmed reset procedure cannot be performed or does not correct the problem: 1.

  • Page 91: Index

    Conference button 6-17 Alternate Language, Selecting an Conference feature Application Options Application Screens, Navigating Applications, for 4610SW IP Telephone Authentication, for Web Access 6-13 Automatic Backup Option, Setting the Automatic Dialing Deleting a Speed Dial Button Label Deleting Call Log Entries...
  • Page 92 Dialing Automatic Automatically, using an administered Line/ Icons/Background Colors for Features Feature button Administered on the 4610SW Call Server Calling a Party from the Call Log Illustration, of phone Calling a Party from the Web Access Interface Status, Viewing the...
  • Page 93 Redialing using a list of the last six numbers called Call Timers 2-11 6-12 Display Contrast Reinstating the Phone After a Log Off 6-15 Resetting and Power Cycling the 4610SW IP Interface Status Telephone Labeling Feature Buttons Resetting Your Phone 6-14 Message Display Rate...
  • Page 94 Using the Speed Dial Application Editing During or After Entry Using the Web Access Application Entering Characters Using the Dialpad Using Your 4610SW IP Telephone Entering Data on Status Screen Viewing Options Viewing a Call Log Viewing the Network Audio Quality...

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