Avaya Call Management System Custom Reports page 169

Second threshold
Real-time reports
Reports that display current ACD call activity on agents, splits/skills, trunks, trunk groups, vectors, and VDNs for
the current or previous intrahour interval. Current intrahour interval real-time reports are periodically updated as
data changes during the interval. Previous intrahour interval real-time reports show data totals for activity that
occurred in the previous intrahour interval.
Repeated horizontally
The specification that multiple values will be found for a field/bar and that the values will be displayed in a vertical
series of fields or bars.
Repeated vertically
The specification that multiple values will be found for a field/bar and that the values will be displayed in a
horizontal series of fields or bars.
Report type
The specification of a custom report as either a real-time or historical report.
Reversed thresholds
The reversal of thresholds so that the bar has the color of normal conditions when it is at its longest. With reversed
thresholds, the bar will change from normal to caution to warning as the bar shrinks in length.
Row
A single horizontal line of data in a table. The data is related by the values of one or more columns. For example,
each row of current real-time agent data contains data for a specific agent login ID.
Row search ID
The identification number of a set of row search conditions defined in the Row Search window. This number is
assigned to fields/bars that will use the associated set of row search conditions. Therefore, the available row
search IDs 0 to 9 .
Row search window
The secondary window accessed on Screen Painter that you use to define row search criteria and assign row
search criteria to field/bars.
Scale
A line, with or without tick marks, that is displayed in a custom report to provide a reference point for the
approximate value of a bar as it changes length.
Screen Painter
The window that you use to design custom reports. Screen Painter has special properties that make its operation
different from that of other windows.
Second threshold
A graph term for the upper limit you enter for a particular condition in a graph report. When this limit is met, the bars
change color/intensity, indicating that a possible Warning condition exists.
Issue 3.0 May 2002 169