Avaya Call Management System Custom Reports page 165

Date format
Count(*)
An expression you can enter in the Select field in the Field or Bar window. count(*) tells CMS to count the
number of rows in a table that match certain row search conditions (as defined for the assigned Row Search ID)
and display the total in the field/bar.
Custom database item
A database item (column name) which you have included in a custom INFORMIX table and which you have
identified to CMS in Dictionary.
Current Interval
Represents the current intrahour interval which can be 15, 30, or 60 minutes. The current interval is part of the real-
time database.
Custom report
A report that you create and design using the Custom Reports subsystem.
Daily Data
Interval data that has been converted to a 1-day summary.
Data expression
An expression you enter in the Select field of the Field or Bar window to define the data and manipulation of that
data for display in a field or bar.
Database
A group of files that store ACD data according to a specific time frame: current and previous intrahour real-time
data and intrahour, daily, weekly, and monthly historical data.
Database items
The names for specific types of data stored in one of the CMS databases. A database item may store ACD
identifiers (split numbers or names, login IDs, VDNs, e-mail) or statistical data on ACD performance (number of
ACD calls, wait time for calls in queue, current states of individual agents, e-mail). Examples are ACDCALLS,
ACDTIME, SPLIT, WORKMODE, and so on.
Database tables
CMS uses these tables to collect, store, and retrieve ACD data. Standard CMS items (database items) are names
of columns in the CMS database tables.
Date format
The standard format for entering dates on CMS reports. Acceptable formats are:
Month/day/year (for example, 3/21/96)
A "-" offset based on today's date (for example, -1 for yesterday)
Separating individual data entry items using a semicolon (for example, 3/21/96;3/23/96;3/25/96)
Entering ranges by placing a hyphen between entries (for example, 3/21/96-3/25/96).
Issue 3.0 May 2002 165