Avaya Call Management System Custom Reports page 149

The previous figure is an example of the report that results from the design shown in the
following figure:
VDN Exceptions Report
VDN Exceptions
ACD: burbank
Date: 04/09/93
Time VDN
------------------------------------------------------------------------------------------
09:16AM Catalog Sales
09:24AM Catalog Sales
10:02PM Catalog Sales
The report would be displayed this way because CMS exceptions tables store the
exception types as numbers.
However, another way of designing an exception report would be to use count(*) for
the exception field. You could then include a specific exception type as part of the row
search as seen in the figure below. CMS would then count the rows that had that exception
type and display the total in the report.
Printed 04/10/93 04:35 PM
Vector Exception
Weekday Sales 37
Weekday Sales 37
Off-hour Sales 76
Including exceptions data in a custom report
Issue 3.0 May 2002
Time
Limit Threshold
32 20
30 10
73 50
149