Avaya Call Management System Custom Reports page 94

Defining the data for a custom report
Basic "Where" clause
A basic clause has the following format: Expression Relational Operator Value
The Expression can be a database item or calculation. The Value is a whole number.
Relational operators available for a "where" clause are as follows:
Note:
Note:
As an example of a basic "where" clause, if you are creating a real-time report using data
from the Current Interval Split table and you have defined three report fields for the report:
Split: (the SPLIT database item)
ACD Calls: (the ACDCALLS database item)
Average Talk Time: (the calculation ACDTIME/ACDCALLS )
Your "where" clause might be:
Select rows where: SPLIT = 5
When you run the report, CMS finds the row in the table (see the following figure) for Split
5 and fills in the report fields with data from that row (in bold in the figure).
94 Avaya CMS Custom Reports
=
< > or !=
>
>=
<
<=
Do not try to enter calculation names. They do not work in the Select
rows where field.
Standard database items consist of upper-case letters only.
equal to
not equal to
greater than
greater than or equal to
less than
less than or equal to