Appendix B: Troubleshooting - Cisco RV016 - Small Business - 10/100 VPN Router Administration Manual

Troubleshooting
Cisco Small Business RV0xx Series Routers Administration Guide
The firmware upgrade has failed.
A firmware upgrade takes approximately ten minutes. An error may occur if you
powered off the router, pressed the Reset button, closed the
> Firmware Upgrade
the firmware upgrade.
If the firmware upgrade failed, repeat the firmware upgrade procedure using the
System Management > Firmware Upgrade
more information, see
If the Diag status light continues to flash, the firmware image is damaged. Use the
TFTP utility to upgrade the firmware. You can download the TFTP utility at
www.cisco.com.
Your computer cannot connect to the Internet.
Follow these instructions until your computer can connect to the Internet:
• Make sure that the router is powered on. The System status light should be
green and not flashing.
• If the System status light is flashing, then power off all of your network
devices, including the modem, router, and computers. Then power on each
device in the following order:
- Cable or DSL modem
- Router
- Computer
• Check the cable connections. The computer should be connected to one of
the ports numbered 1 to 4 on the router, and the modem must be connected
to the Internet port on the router.
page, or disconnected the computer from the router during
Upgrading the Firmware, page
System Management
page of the configuration utility. For
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