Appendix A: Troubleshooting - Cisco Linksys E4200 User Manual

Linksys E4200

Appendix A: Troubleshooting

Your computer cannot connect to the Internet.
Follow these instructions until your computer can connect
to the Internet:
•
Verify that the power adapter is connected to the
router and to a power outlet . If the power adapter is
connected to a power strip, make sure the power strip
is powered on .
•
Make sure that the Power light on the top of the router
is lit . If you have any wired computers connected to
the router, make sure the appropriate port lights on
the back are lit .
NOTE: The Power light flashes after the
power adapter is connected to the router . If
the light flashes for more than 30 seconds,
it may indicate that the router is not
working properly . For assistance, use a
computer or device with Internet access
to refer to the support section on the web,
www.linksys.com/support
•
Make sure that your DSL or cable modem is connected
to your router's Internet port using an Ethernet cable .
•
Reset all of the devices on your network:
1 . Power off all of your network computers and
devices, and then disconnect the power adapter
from your router .
2 . Disconnect your modem's power cord (and
coaxial cable if you have a cable modem), and
wait two minutes .
Reconnect your modem's power cord (and
3 . coaxial cable) and wait two more minutes .
Reconnect the power adapter to the router, and
4 . then power on all of your network computers
and devices .
The modem does not have an Ethernet port.
The modem is a dial-up modem for traditional dial-up
service . To use the router, you need a cable/DSL modem
and high-speed Internet connection .
You cannot use the DSL service to connect manually to
the Internet.
After you have installed the router, it will automatically
connect to your Internet Service Provider (ISP), so you no
longer need to connect manually .
Maximum Performance Wireless-N Router
Appendix A: Troubleshooting
The DSL telephone line does not fit into the router's
Internet port.
The router does not replace your modem . You still need
your DSL modem in order to use the router . Connect the
telephone line to the DSL modem, and then insert the
setup CD into your computer . Click Set up your Linksys
Router and follow the on-screen instructions .
When you open the web browser, the login screen
appears, even though you do not need to log in.
These steps are specific to Internet Explorer but are similar
for other browsers .
1 . Open the web browser .
2 . Go to Tools > Internet Options .
3 . Click the Connections tab .
4 . Select Never dial a connection .
5 . Click OK .
The router does not have a coaxial port for the cable
connection.
The router does not replace your modem . You still need
your cable modem in order to use the router . Connect
your cable connection to the cable modem, and then
insert the setup CD into your computer . Click Set up your
Linksys Router and follow the on-screen instructions .
The computer cannot connect wirelessly to the network.
Make sure the wireless network name or SSID is the same
on both the computer and the router . If you have enabled
wireless security, then make sure the same security
method and key are used by both the computer and the
router .
You need to change the settings on the router.
Wireless network settings can be changed using Cisco
Connect . To change the router's advanced settings, refer
to "How to Access the Browser-Based Utility" on page 3 .
You want to access the browser-based utility from Cisco
Connect.
To enter the browser-based utility from Cisco Connect,
follow these steps:
1 . Open Cisco Connect .
2 . On the main menu, click Router settings .
3 . Click Advanced settings .
4 . Write down the username and password that are
displayed . (To help protect your password, you can
copy it to the Clipboard by clicking Copy password .)
5 . Click OK .
47