Auto-Attendant Sequence For Callers - AT&T 984 User Manual

NOTE: If you will be retaining the pre-recorded Auto-Attendant Day
and Night outgoing announcements, you MUST record your directory
of extension assignments as the Auto-Attendant Auxiliary outgoing
announcements (See "Record an Auto-Attendant Outgoing
Announcement" on page 113 for instructions.)

Auto-Attendant Sequence for Callers

When you set this phone to be an Auto-Attendant, it automatically picks up
a ringing line after the pickup time you programmed (see "Set Auto-
Attendant Pickup Delay" on page 46 in FEATURE SETUP), and plays the
appropriate
Auto-Attendant outgoing announcement.
When a caller enters an extension number after hearing the
announcements, the Auto-Attendant transfers the call to that extension
and announces to the caller,"C
The Auto-Attendant continues to monitor the call after it is transferred.
If the requested extension doesn't pick up within 66 seconds, the unit
announces,"T
HAT EXTENSION IS NOT ANSWERING
. " The Auto-Attendant will try to transfer the call up to three times.
NUMBER
If the call is not picked up by any extension during those attempts, the call is
dropped.
NOTE: If someone at the requested extension picks up the call and
subsequently places the call on hold again, that extension must pick up
the call again within 20 minutes or the call will be dropped. This is true
each time the same call is placed on hold.
If the caller does not enter an extension number after hearing the
announcement, the Auto-Attendant waits about 12 seconds, then transfers
the call to Extension 11. If the call is not picked up after 66 seconds, the
Auto-Attendant will answer the call again, play "P
," and wait 12 seconds for the entry. If the caller still doesn't enter an
NUMBER
extension number, the Auto-Attendant announces,"T
," and drops the call.
ANSWERING
If the caller presses 0 after hearing the message, the Auto-Attendant
Auxiliary Outgoing Message plays. The caller can then enter an extension
number or not and the Auto-Attendant responds as described above.
ALLING THAT EXTENSION
. P
LEASE ENTER THE EXTENSION
LEASE ENTER THE EXTENSION
, ."
PLEASE WAIT
HAT EXTENSION IS NOT
111