Auto Attendant Setup (For Answering System); Record Announcement (Auto Attendant) - AT&T SynJ SB67158 User Manual

Getting started

Auto attendant setup (for answering system)

You can set up the auto attendant to answer outside calls, provide callers with
a company directory, automatically forward calls to a specified extension, and
enable callers to record voice messages when there is no answer. You can use
a default outgoing announcement or record up to five announcements of your
own. For details on how to use the auto attendant feature, see the Answering
system section on pages 71-72 of this user's manual.

Record announcement (auto attendant)

Use this feature to record up to five new announcements so that you can
have different announcements for different lines, or different announcements
for daytime and after hours. You can easily switch among the recorded
announcements. Each announcement can be up to two minutes.
The auto attendant announcement should contain instructions for the caller.
Following are example scripts.
Default announcement: "Hello, this is the automated attendant. Please
enter your party's extension, followed by pound. If you are using a rotary
telephone, please stay on the line. For a company directory, dial star twice."
If you have many extensions, record a separate extension list (page 28)
and reference it in your auto attendant announcement as shown in Sample
announcement 1. If you have only a few extensions, you can list them in the
auto attendant announcement as shown in Sample announcement 2 without
the separate extension list.
Sample announcement 1: "Hello, you have reached XYZ Corp. Please
enter your party's extension, followed by the pound key. To hear a list of
extensions, dial star twice."
Sample announcement 2: "Hello, you have reached XYZ Corp. For sales,
press 1, then pound; for service, press 2, then pound; for shipping, press 3,
then pound; or press star, then pound for the receptionist."
1. When the telephone is idle, press ANSWER ON for the
desired line.
2. Press or
3. Press or
ENTER.
Press
MENU/
4. Press or
Anncemnt 1 through Anncemnt 5. If no message has
been recorded, (none) appears. Press
ENTER to start recording. The timer
5. Press
MENU/
starts counting.
to scroll to Setup. Press
to scroll to Announcement.
to scroll to one of the announcements,
ENTER.
MENU/
ENTER.
MENU/
27
Mailbox setup
Auto attendant
Announcement
>
Record ext list
Anncemnt 1 (none)
>
Anncemnt 2 (none)
Anncemnt 3 (none)
Record anncemnt 1
ENTER=Start