AT&T 984 User Manual
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AT&T 984 User Manual

American telephone & telegraph small business system speakerphone with digital answering system and caller id / call waiting user's manual 984
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984CIB_(Rev3)28.04.06
4/28/06
6:28 PM
Page 1
USER'S MANUAL
Part 2
AT&T Small Business System
Speakerphone with
Digital Answering System and
Caller ID/Call Waiting 984
Please also read
Part 1 — Important
product information
© 2006 Advanced American Telephones. All Rights reserved.
AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones.

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Summary of Contents for AT&T 984

  • Page 1 USER’S MANUAL Part 2 AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984 Please also read Part 1 — Important product information © 2006 Advanced American Telephones. All Rights reserved. AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones.
  • Page 2 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 2...

  • Page 3: Table Of Contents

    984CIB_(Rev3)28.04.06 4/28/06 Contents Product overview...1 Before you begin...2 Parts list ...2 Tools needed ...2 DSL users ...4 Glossary ...5 Programmable features list ...8 Audible signals ...12 Installation ...13 Battery installation ...13 Table/desk installation ...15 Wall installation ...17 Convenience ports ...21 Menu operation...22 Menu structure ...23 Shortcut to language menu ...24...
  • Page 4 984CIB_(Rev3)28.04.06 4/28/06 Conference calls ...65 Transfer a call ...66 Low battery indicator ...67 Lights and what they mean ...68 One touch operation...70 Store a number in a one touch location ...71 Review a one touch entry ...73 Dial a one touch number ...74 Directory operation...75 Menu structure ...75 Store a name and number in...
  • Page 5 984CIB_(Rev3)28.04.06 4/28/06 Remove an auto-attendant outgoing announcement ...114 Using multiple auto-attendants ...115 Answering system ...116 Remote operation Connect with the answering system ...116 Remote commands ...117 Adding a fax machine ...118 Using a fax switch ...118 General product care ...119 Technical specifications ...120 In case of difficulty ...121 Expanding the phone...
  • Page 6 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page IV...

  • Page 7: Product Overview

    This AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984 is expandable to a 16-extension telephone system. The 984 is compatible with AT&T 945, 974, 944, 955 and 964 telephones. (See Before you begin starting on page 2 and Expanding the phone system beginning on page 128 for details.)

  • Page 8: Before You Begin

    QUICK START GUIDE AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984 This Quick Start Guide provides basic instructions. For additional installation options and complete instructions which allow you to use all features of this phone, refer to your AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984 User's Manual, Part 2.
  • Page 9 This 984 telephone is fully compatible with any AT&T Four-Line Small Business System Speakerphone 945 or 974 units you may have installed. You can use a total of 16 945/974/984 units together as extensions in your phone system. This 984 telephone is also compatible with any AT&T 964/955/944 phones you have previously installed.

  • Page 10: Dsl Users

    984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 4 DSL users Connecting a DSL line to L1/L2 may interfere with the advanced features of this telephone, (such as intercom, hold, and line privacy,) which work by sending data signals over line 1. These data signals are sent at some of the same frequencies as those used by your DSL service.

  • Page 11: Glossary

    If you subscribe to this service, you can use your 984 telephone to see who’s calling even while you are on another call (as long as your caller is in an area with caller ID service and both telephone companies use compatible equipment).
  • Page 12 After programming, if you receive a call from one of these local area codes, the screen displays the 10 digits of the phone number. Navigation buttons: These are the buttons used when programming your 984 phone and for scrolling through feature options (E, +, -, >, <).
  • Page 13 Prime line: This is the line on your phone you designate to be selected automatically when you lift the handset, press K, or press h. System phone: Any 944, 945, 955, 964, 974 or 984 phone in your phone system (also called an extension).

  • Page 14: Programmable Features List

    984CIB_(Rev3)28.04.06 4/28/06 Programmable features list Default settings indicated by *. Feature: One touch preference Extension no. Ringer on/off Ringer type Delay ring Auto-mute Tone/pulse Hold reminder Time/date Line usage NOTE: One ring lasts about six seconds, two rings last twelve seconds, and so on.
  • Page 15 984CIB_(Rev3)28.04.06 4/28/06 Programmable features list Default settings indicated by *. Feature: Prime line Automatic mode Scroll rate LCD backlight COVM on/off COVM reset Area codes Line group NOTE: One ring lasts about six seconds, two rings last twelve seconds, and so on. 6:28 PM Page 9 Function:...
  • Page 16 984CIB_(Rev3)28.04.06 4/28/06 continued from page 9 Programmable features list Default settings indicated by *. Feature: Reset all Answer status Single phone Answer delay Auto ATT delay Day/night times NOTE: One ring lasts about six seconds, two rings last twelve seconds, and so on. 6:28 PM Page 10 Function:...
  • Page 17 984CIB_(Rev3)28.04.06 4/28/06 Programmable features list Default settings indicated by *. Feature: Toll saver Remote code Message length Message alert Monitor DTAD intercept Console CSL delay ring Language NOTE: One ring lasts about six seconds, two rings last twelve seconds, and so on. 6:28 PM Page 11 Function:...

  • Page 18: Audible Signals

    984CIB_(Rev3)28.04.06 4/28/06 Audible signals When you hear: A rapid double-ring pattern, repeating A long single ring, repeating A short single ring, repeating A short single tone, repeating A long single tone, repeating A very long single tone, repeating 6:28 PM Page 12 It means: You have an incoming intercom call.

  • Page 19: Installation

    984CIB_(Rev3)28.04.06 4/28/06 Installation If you are installing multiple phones in your telephone system, you must install and program one set at a time. If more than one extension is assigned the same extension number, a repeating short ring (error ring) sounds at the extension you are programming and the screen display includes EXThXXhishalreadyhusedhAssignhnewhEXTh#hif the phone is in idle mode.
  • Page 20 984CIB_(Rev3)28.04.06 4/28/06 Battery installation continued from page 13 3. Pull on the tab to remove the battery compartment cover. 4. Insert a 9V battery (purchased separately) following the polarity markings in the battery compartment. Polarity markings 5. Replace the battery compartment cover and the screw. 6.

  • Page 21: Table/Desk Installation

    984CIB_(Rev3)28.04.06 4/28/06 Table/desk installation For best results, follow the directions in Battery installation beginning on page 13 before installing the phone. Recommended wiring configuration for phone system NOTE: The total length of telephone wire used in your system should not be more than 600 feet as it may cause interference with the advanced features of this telephone.
  • Page 22 984CIB_(Rev3)28.04.06 4/28/06 Table/desk installation continued from page 15 • Four one-line jacks (To use this installation option, you’ll need to purchase two two-line adapters. Adapters are available at retail stores or by calling Modular telephone jacks lines 3 and 4 L3/L4 jack •...

  • Page 23: Wall Installation

    984CIB_(Rev3)28.04.06 4/28/06 3. Connect the power adapter to the telephone. Use only the power adapter provided with this product. To obtain a replacement, call Plug one end of the power adapter into the jack labeled POWER on the back of the phone. Plug the other end into a standard electrical outlet not controlled by a wall switch.
  • Page 24 984CIB_(Rev3)28.04.06 4/28/06 Wall installation continued from page 17 2. Reverse the handset tab. Hold down the switchhook, then pull out the handset tab and rotate it 180 degrees. Push the handset tab down into the grooves so it settles into position. 3.
  • Page 25 984CIB_(Rev3)28.04.06 4/28/06 6. Connect the telephone line cords to the wall jacks as shown in the following illustration and mount the phone on the wall. NOTE: Users should use ONLY the line cords provided. In case additional line cords are required, please use ONLY AWG#24 line cords. •...
  • Page 26 984CIB_(Rev3)28.04.06 4/28/06 Wall installation continued from page 19 • Two two-line jacks (To use this illustration option, you may want to use the short line cord for lines 1 and 2.) Modular telephone jack lines 3 and 4 7. Initialization. If no battery is installed when you connect the power cord, the phone runs a quick self-test and the screen displays Initializing for about three seconds.

  • Page 27: Convenience Ports

    984CIB_(Rev3)28.04.06 4/28/06 Convenience ports If you want to connect another device (such as a modem or fax machine) to the wall jack, you can use the jacks on the phone labeled AUX. These convenience ports use lines 3 and 4; a call picked up on line 3 or 4 at another extension may interrupt fax, modem, or message transmission.

  • Page 28: Menu Operation

    4/28/06 Menu operation Feature setup, memory programming and some individual feature operations for the 984 use menus shown in the k k o screen display. Use the navigation buttons (<, >, +, -, E) to begin, end and move through menu operations (for example, feature setup).

  • Page 29: Menu Structure

    984CIB_(Rev3)28.04.06 4/28/06 Menu structure Use the menu operation to set up the values for the 984 features. Access the menu by pressing E when the phone is idle. The menu structure for the feature setup menu is shown below. One touch...

  • Page 30: Shortcut To Language Menu

    984CIB_(Rev3)28.04.06 4/28/06 Shortcut to language menu This phone comes programmed for English screen displays. If you need to change the screen language to Spanish or French, you can use these steps to reach the LANGUAGE menu more quickly. k k o Rapid scroll You can scroll through menu items or setting choices more quickly using this feature.

  • Page 31: Feature Setup

    984CIB_(Rev3)28.04.06 4/28/06 Feature setup Set one touch preference Choose whether pressing an EXT button automatically initiates an intercom or one touch call. If you want to place one touch calls using only one button, set this feature to TELEPHONE. If you want to place intercom calls using only one button, set this feature to INTERCOM.

  • Page 32: Assign An Extension Number To Your Phone

    984CIB_(Rev3)28.04.06 4/28/06 Assign an extension number to your phone Every individual phone in your telephone system MUST be assigned a unique extension number for the intercom feature to work. k k o 6:28 PM Page 26 1. Press E to begin feature setup. 2.

  • Page 33: Turn The Ringer On Or Off For Each Line

    984CIB_(Rev3)28.04.06 4/28/06 Turn the ringer on or off for each line k k o 6:28 PM Page 27 1. Press E to begin feature setup. 2. Press - until the screen display includes PHONE SETTINGS. 3. Press E. The screen display includes EXTENSION NO.

  • Page 34: Select The Ringer Type

    984CIB_(Rev3)28.04.06 4/28/06 Select the ringer type You can choose a ring pattern for incoming phone calls. k k o 6:28 PM Page 28 NOTE: Incoming intercom calls use ringer type 1 and cannot be changed. 1. Press E to begin feature setup. 2.

  • Page 35: Set Delay Ring

    984CIB_(Rev3)28.04.06 4/28/06 Set delay ring Set the length of time before incoming calls will ring at this extension. k k o 6:28 PM Page 29 NOTE: If you choose to set a delayed ring on a phone with voice mail service, the phone may not ring at all before voice mail picks up the call.

  • Page 36: Turn Auto-Mute On Or Off

    984CIB_(Rev3)28.04.06 4/28/06 Turn auto-mute on or off Choose whether sounds at this extension will be heard automatically in response to a page (auto-mute off) or only when M is pressed. Auto-mute off permits hands-free conversation and room monitoring; auto-mute on protects privacy. k k o 6:28 PM Page 30...

  • Page 37: Set Dial Mode

    984CIB_(Rev3)28.04.06 4/28/06 Set dial mode k k o Turn hold reminder on or off k k o 6:28 PM Page 31 1. Press E to begin feature setup. 2. Press - until the screen display includes PHONE SETTINGS. 3. Press E. The screen display includes EXTENSION NO.

  • Page 38: Set The Time And Date

    984CIB_(Rev3)28.04.06 4/28/06 Set the time and date k k o 6:28 PM Page 32 1. Press E to begin feature setup. 2. Press - until the screen display includes TIME/DATE. 3. Press E. The screen display includes HOUR and the current hour setting. 4.

  • Page 39: Turn Line Usage On Or Off For Each Line

    984CIB_(Rev3)28.04.06 4/28/06 Turn line usage on or off for each line If you are not using all four phone lines at this extension, you need to turn off line usage for the unused lines. If you expand to a second, third or fourth line, turn line usage back on.

  • Page 40: Assign The Prime Line (Line Preference)

    984CIB_(Rev3)28.04.06 4/28/06 Assign the prime line (line preference) k k o 6:28 PM Page 34 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL OPTIONS. 3. Press E. The screen display includes LINE USAGE. 4.

  • Page 41: Set Automatic Mode

    984CIB_(Rev3)28.04.06 4/28/06 Set automatic mode Choose the mode (headset or speakerphone) to be used automatically when you press a LINE button with the handset in the base unit. k k o 6:28 PM Page 35 1. Press E to begin feature setup. 2.

  • Page 42: Set The Scroll Rate

    984CIB_(Rev3)28.04.06 4/28/06 Set the scroll rate You can choose the speed for the rapid scroll feature. (See Rapid scroll on page 24 for details.) k k o 6:28 PM Page 36 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL OPTIONS.

  • Page 43: Turn Screen Backlight On Or Off

    984CIB_(Rev3)28.04.06 4/28/06 Turn screen backlight on or off k k o 6:28 PM Page 37 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL OPTIONS. 3. Press E. The screen display includes LINE USAGE. 4.

  • Page 44: Turn Covm Indicators On Or Off For Each Line

    984CIB_(Rev3)28.04.06 4/28/06 Turn COVM indicators on or off for each line If you subscribe to voice mail service with your local telephone service provider, turn the COVM indicator on to have the screen display the appropriate line numbers when there are messages waiting. If you do not subscribe to voice mail service, turn the COVM indicators off for each line.

  • Page 45: Reset Covm Indicator

    984CIB_(Rev3)28.04.06 4/28/06 Reset COVM indicator If a COVM indicator remains on when there are no messages on that line, you may have received a false signal from your local telephone service provider. You can clear the indicator manually. 6:28 PM Page 39 1.

  • Page 46: Program Home And Local Area Codes

    984CIB_(Rev3)28.04.06 4/28/06 Program home and local area codes You can program this phone to recognize one home and up to five local area codes. See Home area code and Local area code on page 6 for definitions. 6:28 PM Page 40 1.

  • Page 47: Assign The Line Group For This Phone

    984CIB_(Rev3)28.04.06 4/28/06 Assign the line group for this phone k k o 6:28 PM Page 41 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL OPTIONS. 3. Press E. The screen display includes LINE USAGE.

  • Page 48: Erase All Settings And Return The Phone To Default Settings

    984CIB_(Rev3)28.04.06 4/28/06 Erase all settings and return the phone to default settings 6:28 PM Page 42 If you reset all features to the default settings, all previous feature programming and one touch entries will be erased. You will need to program your preferences for every feature again and re-enter numbers in one touch locations.

  • Page 49: Set Answering System Status

    984CIB_(Rev3)28.04.06 4/28/06 Set answering system status Turn the answering function on or off, or set this phone to be an auto-attendant for your multi-phone system. Set answer status to On to activate the answering system in a single phone system. Set answer status to Auto-Attendant to activate the answering system and auto-attendant functions for a multi-phone system.

  • Page 50: Set Your Phone For Single Phone Operation

    984CIB_(Rev3)28.04.06 4/28/06 Set your phone for single phone operation feature on for the answering system to work. If you are using this phone as part of a multi-phone system, leave single phone off (default setting). k k o 6:28 PM Page 44 If this phone is the only telephone in your phone system (single phone), you MUST turn this...

  • Page 51: Set Answer Delay

    984CIB_(Rev3)28.04.06 4/28/06 Set answer delay Choose how long this phone rings before the answering system picks up a call. One ring is about six seconds. k k o 6:28 PM Page 45 1. Press E to begin feature setup. 2. Press - until the screen display includes DTAD/AA.

  • Page 52: Set Auto-Attendant Pickup Delay

    984CIB_(Rev3)28.04.06 4/28/06 Set auto-attendant pickup delay If this phone is a designated auto-attendant, you can choose how long the auto-attendant waits before picking up incoming calls. One ring is about six seconds. k k o 6:28 PM Page 46 1. Press E to begin feature setup. 2.

  • Page 53: Set Auto-Attendant Day And Night Times

    984CIB_(Rev3)28.04.06 4/28/06 Set auto-attendant day and night times k k o 6:28 PM Page 47 The auto-attendant feature only works with a multi-phone system. If you have more than one phone in your system, you MUST program the hours for day and night time so the answering system plays the correct outgoing announcement.
  • Page 54 984CIB_(Rev3)28.04.06 4/28/06 Set auto-attendant day and night times continued from page 47 k k o 6:28 PM Page 48 9. Press < or > to toggle between AM and PM. When the correct setting is shown, press - to save the day time setting. The screen display includes DAYxTIME and DONE.

  • Page 55: Turn Toll Saver On Or Off

    984CIB_(Rev3)28.04.06 4/28/06 Turn toll saver on or off When toll saver is turned on, the answering system picks up incoming calls within eight seconds if there is at least one new message. When there are no new messages, the answering system picks up the incoming call in the time you set as the answer delay (see Set answer delay on page 45 for details).

  • Page 56: Program The Remote Code

    984CIB_(Rev3)28.04.06 4/28/06 Program the remote code You can change the remote code (password) used to access your phone remotely. 6:28 PM Page 50 1. Press E to begin feature setup. 2. Press - until the screen display includes DTAD/AA. 3. Press E. The screen display includes ANSWERxSTATUS.

  • Page 57: Set Message Length

    984CIB_(Rev3)28.04.06 4/28/06 Set message length You can select the maximum length for the messages callers can record when the answering function is on. If you choose Unlimited, the caller can record a message of any length, up to the amount of time remaining for all messages, memos and announcements.

  • Page 58: Turn Audible Message Alert On Or Off

    984CIB_(Rev3)28.04.06 4/28/06 Turn audible message alert on or off k k o 6:28 PM Page 52 1. Press E to begin feature setup. 2. Press - until the screen display includes DTAD/AA. 3. Press E. The screen display includes ANSWERxSTATUS. 4.

  • Page 59: Turn Monitor On Or Off

    984CIB_(Rev3)28.04.06 4/28/06 Turn monitor on or off If you wish to hear incoming messages as they are recorded, turn the monitor feature on. k k o 6:28 PM Page 53 1. Press E to begin feature setup. 2. Press - until the screen display includes DTAD/AA.

  • Page 60: Turn Dtad Intercept On Or Off

    984CIB_(Rev3)28.04.06 4/28/06 Turn DTAD intercept on or off If you want other phones connected to line 1 on this extension to be able to pick up a call while the caller is recording a message, turn DTAD intercept on. For instructions to use this feature, see Intercept an incoming message on page 105.

  • Page 61: Set This Phone To Be The Centrex Console Phone

    984CIB_(Rev3)28.04.06 4/28/06 You will need to program the next two features if this phone is the designated console phone for your centrex system. Set this phone to be the Centrex console phone k k o 6:28 PM Page 55 NOTE: This feature is for use with Centrex systems only.

  • Page 62: Set The Centrex Console Delayed Ring Time

    984CIB_(Rev3)28.04.06 4/28/06 Set the Centrex console delayed ring time Set the length of time the phone will route your calls to the Centrex console phone. One ring is about six seconds. k k o Set the display language k k o 6:28 PM Page 56 NOTE: This feature is for use with Centrex...

  • Page 63: Telephone Operation

    984CIB_(Rev3)28.04.06 4/28/06 Telephone operation Make or answer a call Handset i i i i i i i i i To make a call, lift the handset and dial the call. To answer a call, lift the handset. Replace the handset to end the call.
  • Page 64 984CIB_(Rev3)28.04.06 4/28/06 Make or answer a call continued from page 57 Speakerphone To make a call, press and release the desired LINE button or K. The SPEAKER light goes on. Wait for a dial tone, then dial the call. Press K to end i i i i i i i i i...

  • Page 65: Switch Between Handset, Headset And Speakerphone

    984CIB_(Rev3)28.04.06 4/28/06 Switch between handset, headset and speakerphone To switch from handset to headset or speakerphone, press h or K, then replace i i i i i i i i i the handset. (In order to use the headset, it must be plugged in.) To switch from speakerphone to handset, lift the handset.

  • Page 66: Call Privacy

    984CIB_(Rev3)28.04.06 4/28/06 Call privacy To ensure call privacy, this phone allows only one set at a time to use a line. Cancel call privacy During the call, press the LINE button for the call. You’ll hear a short beep. Others can now join the call. i i i i i i i i i...

  • Page 67: Volume

    984CIB_(Rev3)28.04.06 4/28/06 Volume Handset/speakerphone/headset volume control When you are on a call, press VOLUME + to increase call volume. Press VOLUME - to decrease volume. You will hear a beep when you reach the minimum or maximum level. Ringer volume When the phone is ringing, press VOLUME + or VOLUME - to adjust the ringer volume.

  • Page 68: Redial Stack

    984CIB_(Rev3)28.04.06 4/28/06 Redial stack The last six numbers dialed from this extension are automatically stored in the redial memory stack. You can review the numbers in the redial memory and dial one if you wish. m m m Auto redial This phone can automatically redial a number every 60 seconds up to ten times, or until the other line rings or you cancel auto redial.

  • Page 69: Hold

    984CIB_(Rev3)28.04.06 4/28/06 Hold While on a call, press and release H. The LINE light for the line on hold flashes slowly in green, and a i i i i i i i i i double-beep sounds every 30 seconds to remind you the call is on hold.

  • Page 70: Mute

    984CIB_(Rev3)28.04.06 4/28/06 Mute Mute allows you to hear the other party, but the other party can’t hear you. To activate this feature, press and release M. The MUTE light goes on. To return to the conversation, press and release M again. Flash Use F instead of the switchhook to activate telephone company subscriber services such as call...

  • Page 71: Conference Calls

    984CIB_(Rev3)28.04.06 4/28/06 Conference calls This feature lets you set up a three-party call by using two lines at the same time. You can also join an intercom call with a call on an outside line. The outside line call must be established first because an intercom call cannot be placed on hold.

  • Page 72: Transfer A Call

    984CIB_(Rev3)28.04.06 4/28/06 Transfer a call You can transfer a call you answer to any other system phone. Once you transfer a call, it can be picked up at any other system phone, not just at the extension you called. For information about using the display screen menus, see Menu operation beginning on page 22.

  • Page 73: Low Battery Indicator

    984CIB_(Rev3)28.04.06 4/28/06 Transfer a call and speak to the receiving party While on a call: Answer a transferred call When you hear a long transfer ring, pick up the handset or press the LINE button of the call to use the i i i i i i i i i...

  • Page 74: Lights And What They Mean

    984CIB_(Rev3)28.04.06 4/28/06 Lights and what they mean Light: Line INTERCOM MUTE SPEAKER HEADSET 6:28 PM Page 68 Status: Means: On steadily, This line is in use at this green extension. On steadily, This line is in use at another extension. Flashing slowly, This line is on hold at this green...
  • Page 75 984CIB_(Rev3)28.04.06 4/28/06 Lights and what they mean Light: (AUTO)REDIAL DTAD NEW CALL 6:28 PM Page 69 Status: Means: On steadily The phone is waiting to redial an auto redial call. Flashing slowly This phone is dialing an auto redial call. On steadily Answering function is turned on.

  • Page 76: One Touch Operation

    984CIB_(Rev3)28.04.06 4/28/06 One touch operation This telephone has 32 one touch locations where you can store phone numbers you wish to dial using fewer keys than usual. You can store up to 24 digits in each location. The steps used to dial numbers stored in one touch locations vary according to how you programmed the one touch preference.

  • Page 77: Store A Number In A One Touch Location

    984CIB_(Rev3)28.04.06 4/28/06 Store a number in a one touch location For information about using the display screen menus, see Menu operation page 22. 6:28 PM Page 71 1. Press E to enter the feature menu. The screen displays ONE TOUCH. 2.
  • Page 78 984CIB_(Rev3)28.04.06 4/28/06 Store a number in a one touch location continued from page 71 Store a pause in a one touch entry You can include a pause while storing a dialing sequence which requires one during actual dialing. While you are entering the number to be stored, the screen display includes PAUSE.

  • Page 79: Review A One Touch Entry

    984CIB_(Rev3)28.04.06 4/28/06 Review a one touch entry For more information about using the display screen menus, see Menu operation on page 22. 6:28 PM Page 73 1. Press E to enter the feature menu. The screen display includes ONEHTOUCH. 2. Press E. The screen display includes PREFERENCE.

  • Page 80: Dial A One Touch Number

    984CIB_(Rev3)28.04.06 4/28/06 Dial a one touch number This phone comes with One touch preference programmed to INTERCOM. These instructions apply only if you have not changed One touch preference. If One touch preference is set to If One touch preference is set to you do not need to go off hook and listen for a dial tone before you dial a one touch number.

  • Page 81: Directory Operation

    984CIB_(Rev3)28.04.06 4/28/06 Directory operation This 984 telephone can store up to 200 names and phone numbers in the directory. Names can be up to 16 characters long and numbers can be 24 digits long. Because directory entries are stored in alphabetical order, you may...

  • Page 82: Store A Name And Number In The Directory

    984CIB_(Rev3)28.04.06 4/28/06 Store a name and number in the directory k k o ONCE TWICE 3 TIMES 4 TIMES 5 TIMES 6 TIMES 7 TIMES 8 TIMES PRESS: 6:28 PM Page 76 1. Press D to begin working with the directory. 2.
  • Page 83 984CIB_(Rev3)28.04.06 4/28/06 Store a pause in a directory number You can include a pause in a number stored in the directory. When you reach the place in the dialing sequence where you wish to enter a pause, press - until the screen displays: Press E to store a two second pause.
  • Page 84 984CIB_(Rev3)28.04.06 4/28/06 Store a name and number in the directory continued from page 77 Store a temporary tone signal in a directory number If you have dial pulse (rotary) service, you can store tone signals in a directory number. When you reach the place in the dialing sequence where you wish tone dialing to begin, press - until the screen displays: Press E.

  • Page 85: Review Directory Entries

    984CIB_(Rev3)28.04.06 4/28/06 Review directory entries 6:28 PM Page 79 1. Press D and then E to begin working with the directory. 2. Press + or - to scroll through the directory entries. —OR— Press the dial pad key for the first character of the entry you wish to review until the character you are looking for is displayed.

  • Page 86: Edit A Directory Entry

    984CIB_(Rev3)28.04.06 4/28/06 Edit a directory entry 6:28 PM Page 80 1. Find the directory entry you wish to change by following the directions under Review directory entries on page 79. 2. When the entry you want to edit is displayed, press E.

  • Page 87: Dial A Number From The Directory

    984CIB_(Rev3)28.04.06 4/28/06 Dial a number from the directory i i i i i i i i i Remove a name and number from the directory 6:28 PM Page 81 1. Find the entry for the number you wish to call by following the directions under Review directory entries on page 79.

  • Page 88: Remove All Entries From The Directory

    984CIB_(Rev3)28.04.06 4/28/06 Remove all entries from the directory 6:28 PM Page 82 1. Press D to begin working with the directory. 2. Press r. The screen display includes Remove all? 3. Press r again within three seconds to confirm the command and remove all directory entries.

  • Page 89: Intercom Operation

    This 984 telephone is fully compatible with any AT&T Four-Line Small Business System Speakerphone 945 or 974 units you may have installed. You can use a total of 16 945/974/984 units together as extensions in your phone system. This 984 telephone is also compatible with any AT&T 964/955/944 phones you have previously installed.

  • Page 90: Basic Intercom Operations

    984CIB_(Rev3)28.04.06 4/28/06 Basic intercom operations Operation: INTERCOM PAGE PAGE ALL CONFERENCE 6:28 PM Page 84 Function: Any two extensions connected to line 1 can ring each other. Lets you announce over the speaker of the phone you’re calling. The person you’ve called can respond just by talking.

  • Page 91: Make An Intercom Call With The Handset

    984CIB_(Rev3)28.04.06 4/28/06 Make an intercom call with the handset 6:28 PM Page 85 1. If One touch preference is set to INTERCOM, skip to step 2. —OR— If One touch preference is set to TELEPHONE, press I. 2. Press the EXT button for the party you wish to call, then lift the handset.

  • Page 92: Make An Intercom Call With The Speakerphone Or Headset

    984CIB_(Rev3)28.04.06 4/28/06 Make an intercom call with the speakerphone or headset With the handset in the base unit: 6:28 PM Page 86 1. If One touch preference is set to INTERCOM, skip to step 2. —OR— If One touch preference is set to TELEPHONE, press I.

  • Page 93: Answer An Intercom Call

    984CIB_(Rev3)28.04.06 4/28/06 Answer an intercom call When you receive an intercom call, you will hear a repeating double-ring pattern and your screen displays INTERCOM FROM with the extension number of the caller. Answer the intercom call by lifting the handset, or by pressing I, K or h to take the call hands-free.

  • Page 94: Page A Specific Extension (Single-Phone Page)

    984CIB_(Rev3)28.04.06 4/28/06 Page a specific extension (single-phone page) Answer a single-phone page Auto-mute off When your extension receives a page, the phone beeps and the speakerphone is automatically activated. Answer the call by simply speaking. If you are on the headset, you can answer the page by pressing h and speaking through the headset.

  • Page 95: Page All System Phones

    984CIB_(Rev3)28.04.06 4/28/06 Page all system phones Once the page is automatically answered at another extension, speak and your voice will be heard at all idle extensions in your phone system. Answer a system-wide page When you receive a system-wide page, your phone beeps and the screen shows the paging extension with a display similar to: 6:28 PM...

  • Page 96: Make An Intercom Conference Call

    984CIB_(Rev3)28.04.06 4/28/06 Make an intercom conference call A system phone on a two-way conversation on an outside line can invite a third party at an intercom extension into the conversation. Follow the directions under Conference calls on page 65, making sure to establish the non-intercom call first.

  • Page 97: Caller Id Operation

    984CIB_(Rev3)28.04.06 4/28/06 Caller ID operation This telephone has a Caller ID feature that works with caller identification service provided by your local telephone company. There is a fee for this service, and it may not be available in all areas. This phone can provide information only if both you and the caller are in areas offering caller identification service, and if both telephone companies use compatible equipment.

  • Page 98: Menu Structure

    984CIB_(Rev3)28.04.06 4/28/06 Menu structure Use the navigation buttons (<, >, +, -, E) to move through menu operations. See Menu operation on page k k o 22 for information about moving through menus in the screen display. The menu structure for call history is shown below.

  • Page 99: Call Waiting

    984CIB_(Rev3)28.04.06 4/28/06 Call waiting If you subscribe to caller ID with call waiting service and you receive a call waiting call, the screen displays call information for the call similar to: Calls received on two or more lines simultaneously Your screen can display the caller ID information for only one call at a time, but you can switch between the k k o information for two or more ringing lines by pressing...

  • Page 100: Display Screen Messages

    984CIB_(Rev3)28.04.06 4/28/06 Display screen messages Display: PRIVATE NAME PRIVATE NUMBER UNKNOWN NAME UNKNOWN NUMBER OUT OF AREA 6:28 PM Page 94 Means: The other party is blocking name information. The other party is blocking telephone number information. Your phone company is unable to receive information about this caller’s name.

  • Page 101: Message Waiting And New Call Light

    984CIB_(Rev3)28.04.06 4/28/06 Message waiting and NEW CALL light This light stays on when you have received call information but have not yet reviewed it. If you subscribe to a voice mail service, this light flashes when you have unretrieved messages waiting. The screen also displays information about the number of new calls and voice mail messages waiting.
  • Page 102 984CIB_(Rev3)28.04.06 4/28/06 Call history continued from page 95 Review records in call history 10:27AM JOHN SMITH 5550123 CL#001 See Display screen messages on page 94 for information about other possible messages. 6:28 PM Page 96 1. Press C. The screen displays the numbers of total calls and new calls in call history: 2.

  • Page 103: Remove Calls From Call History

    984CIB_(Rev3)28.04.06 4/28/06 Remove calls from call history Remove a specific call record from call history Remove all calls from call history i i i 6:28 PM Page 97 1. Locate the call record you wish to delete following the instructions under Review records in call history on page 96.

  • Page 104: Dial A Number From Call History

    984CIB_(Rev3)28.04.06 4/28/06 Dial a number from call history As you review call history records, you can dial a displayed phone number. i i i 6:28 PM Page 98 1. Locate the number you wish to call in call history (see Review records in call history on page 96).

  • Page 105: Save A Name And Number From Call History To The Directory

    984CIB_(Rev3)28.04.06 4/28/06 Save a name and number from call history to the directory 6:28 PM Page 99 1. Locate the call history record number you wish to save (see Review records in call history on page 96). The screen display is similar to: NOTE: If a call history record does not include a phone number, it cannot be saved to the directory.

  • Page 106: Save A Number From Call History To A One Touch Location

    984CIB_(Rev3)28.04.06 4/28/06 Save a number from call history to a one touch location 6:28 PM Page 100 1. Locate the call history record you wish to save (see Review records in call history on page 96). The screen display is similar to: NOTE: If a call history record does not include a phone number, it cannot be saved to the directory.

  • Page 107: Answering System Dtad Operation

    984CIB_(Rev3)28.04.06 4/28/06 Answering system DTAD operation The answering system can store approximately 20 minutes of messages, memos and announcements, for up to 99 messages in total. Turn answering system on or off The answering function of this phone is programmable. See Set answering system status on page 43 of Feature setup for programming instructions.

  • Page 108: Menu Structure

    984CIB_(Rev3)28.04.06 4/28/06 Menu structure Use the navigation buttons (<, >, +, -, E) to move through menu operations. See Menu operation on page 22 k k o for information about moving through menus in the screen display. The menu structure for DTAD operation is shown below.

  • Page 109: Record An Outgoing Announcement

    984CIB_(Rev3)28.04.06 4/28/06 Record an outgoing announcement k k o i i i 6:28 PM Page 103 NOTE: If you choose not to record an outgoing announcement, the answering system plays a pre-recorded announcement. The pre-recorded announcement for ANS-OGM is, "Hello, please leave your message after the tone."...

  • Page 110: Review An Outgoing Announcement

    984CIB_(Rev3)28.04.06 4/28/06 Review an outgoing announcement k k o i i i 6:28 PM Page 104 1. Press d to access the answering system. 2. Press - until the screen display includes OGMXPLAY&RECORD. 3. Press E. The screen display includes PLAY and the current announcement setting.

  • Page 111: Remove An Outgoing Announcement

    984CIB_(Rev3)28.04.06 4/28/06 Remove an outgoing announcement k k o i i i i i i Monitor incoming calls When a caller is recording an incoming message, you can hear it through the speaker if you have programmed the monitor to be on (see Turn monitor on or off on page 53).

  • Page 112: Listen To Your Messages

    984CIB_(Rev3)28.04.06 4/28/06 Listen to your messages The idle screen displays the numbers of total and new messages on the answering system. For example, this screen display indicates that you have 11 new and a total of 21 messages stored on the answering system. Play new messages Play all messages 6:28 PM...
  • Page 113 984CIB_(Rev3)28.04.06 4/28/06 k k o Repeat a message During message playback, press < to return to the previous message. The screen displays the current message number so you can see which message you’ve chosen. After you press <, the DTAD plays only the previous message and message playback ends.

  • Page 114: Remove Messages

    984CIB_(Rev3)28.04.06 4/28/06 Remove messages Remove a selected message You can remove a message while listening to it. Press r while the message you want to erase is playing. The screen display includes Removed! and the message number you erased. The answering system immediately plays the next message. Remove all messages Record a memo You can record a memo to be played back later with the...

  • Page 115: Record A Phone Conversation

    984CIB_(Rev3)28.04.06 4/28/06 Record a phone conversation You can record both parties on a phone conversation to play back later with incoming messages. Audible message alert Program the audible message alert to On if you want the phone to beep every 30 seconds to notify you of the new messages.

  • Page 116: Answering System

    984CIB_(Rev3)28.04.06 4/28/06 Answering system Auto-attendant operation NOTE: The auto-attendant feature only works with a multi-phone system. If this phone is the only telephone in your system, DO NOT select AutoAttendant for the answer status. You can set this phone to function as an auto-attendant for a multi-phone system.

  • Page 117: Auto-Attendant Sequence For Callers

    984CIB_(Rev3)28.04.06 4/28/06 NOTE: If you will be retaining the pre-recorded auto-attendant day and night outgoing announcements, you MUST record your directory of extension assignments as the auto-attendant auxiliary outgoing announcements (See Record an auto-attendant outgoing announcement on page 113 for instructions.) Auto-attendant sequence for callers When you set this phone to be an auto-attendant, it automatically picks up a ringing line after the pickup time you programmed (see Set auto...

  • Page 118: Review An Auto-Attendant Outgoing Announcement

    984CIB_(Rev3)28.04.06 4/28/06 Review an auto-attendant outgoing announcement k k o i i i 6:28 PM Page 112 1. Press d to access the answering system. 2. Press - until the screen display includes OGMxPLAY&RECORD. 3. Press E. The screen display includes PLAY and the current announcement setting.

  • Page 119: Record An Auto-Attendant Outgoing Announcement

    984CIB_(Rev3)28.04.06 4/28/06 Record an auto-attendant outgoing announcement k k o i i i 6:28 PM Page 113 NOTE: If you choose not to record an outgoing announcement, the answering system plays a pre- recorded announcement. The pre-recorded auto-attendant outgoing announcements are described on page 110.

  • Page 120: Remove An Auto-Attendant Outgoing Announcement

    984CIB_(Rev3)28.04.06 4/28/06 Remove an auto-attendant outgoing announcement k k o i i i 6:28 PM Page 114 NOTE: When you erase your announcement, the system returns to the pre-recorded announcement until you record a new one. 1. Press d to access the answering system. 2.

  • Page 121: Using Multiple Auto-Attendants

    984CIB_(Rev3)28.04.06 4/28/06 Using multiple auto-attendants You may wish to set one or more additional phones to act as auto-attendant(s) when the primary auto-attendant is turned off or busy. An auto-attendant is busy when someone at that extension is: • programming the phone, or •...

  • Page 122: Answering System

    984CIB_(Rev3)28.04.06 4/28/06 Answering system Remote operation You can access many features of this answering system when you are away from your phone. The remote commands are the same whether you are calling from a remote, non-system touch tone phone or from another extension in the phone system.

  • Page 123: Remote Commands

    984CIB_(Rev3)28.04.06 4/28/06 Remote commands Play messages 1. Press 1 to play new messages. —OR— Press 1t to play all messages. 2. To replay the previous message, press 2. To skip to the next message, press 3. To stop message playback, press 8. To save messages, hang up.

  • Page 124: Adding A Fax Machine

    984CIB_(Rev3)28.04.06 4/28/06 Adding a fax machine NOTE: Do not connect a fax machine to line 1. Doing so will interrupt the telephone’s intercom data channel. You may wish to use a fax machine with your phone. Choose line 2, 3 or 4 for the fax machine, and connect it according to the manufacturer’s instructions for installation and use.

  • Page 125: General Product Care

    984CIB_(Rev3)28.04.06 4/28/06 General product care To keep your phone working and looking good, follow these guidelines: • Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps). • DO NOT expose it to direct sunlight or moisture. •...

  • Page 126: Technical Specifications

    984CIB_(Rev3)28.04.06 4/28/06 Technical specifications Technical specifications Power adapter Battery Intercom signal frequency 6:28 PM Page 120 0.3B Input: AC 120V, 60Hz Output: DC 12V, 500mA One 9V alkaline battery required Data 455 KHz...

  • Page 127: In Case Of Difficulty

    . Have the serial number, found on the www.telephones.att.com Solution • This 984 telephone is not compatible with any 843, 853, 854, 874, or 954 telephones you may have previously installed. Solution • Make sure all plugs are connected properly.
  • Page 128 984CIB_(Rev3)28.04.06 4/28/06 Telephone operation Problem A repeating short ring (error ring) sounds at all extensions when you assign an extension number to your phone. Problem Intercom paging signal not received. Problem Cannot join a conversation in progress. Problem Error tone (fast busy signal) heard when making a page call.
  • Page 129 984CIB_(Rev3)28.04.06 4/28/06 Telephone operation Problem LINE lights remain on when no line is connected. Problem Tone signals do not activate a remote device. 6:28 PM Page 123 Solution • Make sure the phone is programmed for that line to be absent. (See Turn line usage on or off for each line on page 33.) •...
  • Page 130 984CIB_(Rev3)28.04.06 4/28/06 Telephone operation Problem Operation during a power failure. Problem The screen displays Powerfail. Problem Display screen is blank. Problem Intercom, hold, call privacy or other advanced features do not work properly. 6:28 PM Page 124 Solution This phone will operate during a power failure if a working battery has been installed.
  • Page 131 984CIB_(Rev3)28.04.06 4/28/06 Caller ID operation Problem No caller ID information while on a call. Problem No caller ID information is received. Problem NEW CALL light flashes. Problem COVM. Screen displays 6:28 PM Page 125 Solution • You must subscribe to combined caller ID with call waiting as a single service to see call waiting information.

  • Page 132: Answering System Operation

    984CIB_(Rev3)28.04.06 4/28/06 Caller ID operation Problem COVM line indicator remains on. Answering system operation Problem Messages are incomplete. Problem Answering system does not answer after correct number of rings. Problem Answering system will not record messages. 6:28 PM Page 126 Solution •...
  • Page 133 • There may be noise or interference on the phone line you are using. Press dial buttons firmly. • You might be calling from a phone that sends tones which are too short for this 984 telephone to detect. Solution Make sure you have recorded the auto-attendant outgoing announcements and your directory of extension assignments.

  • Page 134: Expanding The Phone System

    Expanding the phone system Maximum number of units allowed to be connected in the phone system 1. With the use of ONLY 984, 974 and 945 telephones in a system, this combination allows a maximum number of 16 units to be connected in the system.
  • Page 135 984CIB_(Rev3)28.04.06 4/28/06 There are 12 line group numbers to select, 1-4. Refer to the table below for the various line-group combination which results from using 16 units and 7 telephone lines. Telephone Lines in System TL 1 TL 2 TL 3 TL 4 TL 5 TL 6 TL 7 ✔...

  • Page 136: Private Lines

    984CIB_(Rev3)28.04.06 4/28/06 Private lines This feature allows you to set a private line (direct line) to the Line 4 jack of each unit. In this case, all 16 units can have their own private lines, and the connection of 16 units together adds up to a total of 19 telephone lines. The table below shows an example of how 16 extensions are connected to add up to 19 telephone lines.

  • Page 137: Centrex Operation

    Console operation Once another system phone has enabled its delayed ring, the console phone will receive those calls. All the 984 features work in the same manner as described in this manual. The console phone can pick up other Centrex lines through Centrex switching.

  • Page 138: Set Ring Delay Duration

    984CIB_(Rev3)28.04.06 4/28/06 Set ring delay duration This feature allows other system telephones’ calls to ring at the console phone. After a specified ring delay, the calls will ring at the console phone. (See Set the Centrex console delayed ring time on page 56.) Answer a delayed ring The console phone rings and the screen displays the extension number of the intercom sending the delayed ring.

  • Page 139: Index

    984CIB_(Rev3)28.04.06 4/28/06 Index + [984] 6, 22, 24, 62, 75, 92, 102 - [984] 6, 22, 24, 62, 75, 92, 102 < [984] 6, 22, 24, 75, 92, 102 > [984] 6, 22, 24, 75, 92, 102 () [984] 22...
  • Page 140 984CIB_(Rev3)28.04.06 4/28/06 Centrex, 5, 55–56, 131–132 console delayed ring, 56 console phone, 11, 55 pickup code, 131–132 Conference call 65, 123 Console phone 11, 131–132 See also Centrex console phone Convenience ports 21 COVM, 5, 125 indicator 9, 38–39 on or off, 9, 38 reset, 39 CSL DELAY RING 11 DTAD, 6, 101–109, 112–114, 126...
  • Page 141 984CIB_(Rev3)28.04.06 4/28/06 Fax, 123 machine, 21, 118, 126 switch, 118 Feature setup menu 22–23 Flash 64, 72, 78 Français 24, 56 Greeting Only 51 Hands-free 30, 58, 87 Handset, 2, 7, 9, 13, 16–18, 20, 35, 57–59, 61, 63–64, 67, 74, 83, 85–88, 121, 124 cord, 2, 16, 18,121 tab, 18...
  • Page 142 984CIB_(Rev3)28.04.06 4/28/06 Menu, item, 22 operation, 22–23, 75, 92, 102 MESSAGE, ALERT, 11, 52 LENGTH, 11, 51 Message, playback, 106–107 waiting light, 95 Messages, 11, 49, 51, 53, 69, 101, 106–109, 117, 126 are incomplete, 126 Microfilters 4 Minute, set 32 Monitor 11, 53, 105 Month, set 32 Multi-phone system 6, 10, 43–44,...
  • Page 143 984CIB_(Rev3)28.04.06 4/28/06 Rapid scroll 9, 24, 36 Redial, 13, 61–62, 69, 124 memory, 61, 62 Reminder beep 63, 122 Remote code 11, 23, 50, 116 Remote commands 116–117, 127 Remove all? 82, 97 Removed! 81, 97, 108 Repeating short ring (error ring) sounds at all extensions 122 RESET ALL 41–42 Reset! 39, 42...
  • Page 144 984CIB_(Rev3)28.04.06 4/28/06 Transfer, calls, 66–68 ring, 67 Two-line adapter 16, 19, 21 Unknown, Name, 94 Number, 94 Unlimited 11, 51, 126 Unused lines 33 Voice mail (service), 29, 38, 95, VOLUME +, - 61 6:28 PM Page 138...
  • Page 145 984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 139 In case of difficulty, visit our service center at www.telephones.att.com 1 (800) 222–3111. or call © 2006 Advanced American Telephones. All Rights reserved. AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones.

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