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AT&T 984 User Manual

Small business system speakerphone with digital answering system and caller id call waiting
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USER'S MANUAL
Part 2
AT&T Small Business System
Speakerphone with
Digital Answering System and

Caller ID Call Waiting 984

Please also read
Part 1 — Important
Product Information
© 2004 Advanced American Telephones. All Rights Reserved.
AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones.

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Summary of Contents for AT&T 984

  • Page 1: Caller Id Call Waiting

    USER’S MANUAL Part 2 AT&T Small Business System Speakerphone with Digital Answering System and Caller ID Call Waiting 984 Please also read Part 1 — Important Product Information © 2004 Advanced American Telephones. All Rights Reserved. AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones.
  • Page 2 In case of difficulty, visit our Service Center at www.telephones.att.com 1 800 222–3111. or call © 2004 Advanced American Telephones. All Rights Reserved. AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones. Printed in Singapore. Issue 1AT&T 06/04...

  • Page 3: Table Of Contents

    CONTENTS PRODUCT OVERVIEW .....1 Program Home and Local Area Codes ........40 BEFORE YOU BEGIN....2 Assign the Line Group Parts List ..........2 for this Phone .......41 Tools Needed ........2 Erase All Settings and Return the DSL Users ..........4 Phone to Default Settings ..42 Glossary ..........5 Set Answering System Status ..43 Programmable Features List ....8...
  • Page 4 Conference Calls ......65 Calls Received on Two or More Lines Simultaneously ....93 Transfer a Call ........66 Display Screen Messages ....94 Low Battery Indicator ....67 Message Waiting and Lights and What They Mean ..68 NEW CALL Light ......95 ONE TOUCH Call History ........95 OPERATION ........70 Remove Calls from Store a Number in a...
  • Page 5 Remove an Auto-Attendant Outgoing Announcement ..114 Using Multiple Auto-Attendants ......115 ANSWERING SYSTEM ....116 REMOTE OPERATION Connect with the Answering System .....116 Remote Commands ......117 ADDING A FAX MACHINE ......118 Using a Fax Switch ......118 GENERAL PRODUCT CARE..........119 TECHNICAL SPECIFICATIONS ....120 IN CASE OF DIFFICULTY ..121 EXPANDING THE PHONE SYSTEM..........128...

  • Page 6: Product Overview

    PRODUCT OVERVIEW This AT&T Small Business System Speakerphone with Digital Answering System and Caller ID Call Waiting 984 is expandable to a 16-extension telephone system. The 984 is compatible with AT&T 945, 974, 944, 955 and 964 telephones. (See BEFORE YOU BEGIN starting on page 2 and EXPANDING THE PHONE SYSTEM beginning on page 128 for details.) The 984 is hearing-aid compatible and can be connected to up to four incoming telephone lines.

  • Page 7: Before You Begin

    AT&T AT&T Small Business System Speakerphone with Digital Answering System and Caller ID Call Waiting 984 User's Manual, Part 2. INSTALLATION Installation of a DSL splitter and an AT&T Z800A filter may be required to use the advanced features of this telephone if you have DSL (Digital Subscriber Line) service.
  • Page 8 This 984 telephone is fully compatible with any AT&T Four-Line Intercom Speakerphone 945 or 974 units you may have installed. You can use a total of 16 945/974/984 units together as extensions in your phone system. This 984 telephone is also compatible with any AT&T 964/955/944 phones you have previously installed.

  • Page 9: Dsl Users

    DSL Users Installation of a DSL splitter and an AT&T Z800A filter is required to use the advanced features of this telephone if you have DSL (Digital Subscriber Line) service. Set-Up for DSL Users If you are a DSL (Digital Subscriber Line) customer, you may experience interference with the advanced features of this telephone.

  • Page 10: Glossary

    NOTE: If your DSL service provider cannot supply a DSL splitter, it is possible to purchase an outdoor DSL splitter (such as a Corning or Allen Tel brand DSL splitter) over the Internet. If you are a new DSL customer, your DSL service provider will likely ask you if you have more than one telephone line in your home or business.
  • Page 11 Glossary continued from page 5 DND: When activated, the Do Not Disturb (DND) feature prevents audible interruptions during a call. D-TAD: Digital Telephone Answering Device is the sophisticated, tapeless answering system built into the 984 telephone. Home Area Code: This is the area code for your telephone number. Most users simply dial the seven digits of a phone number to make a call within their own area code and 11 digits outside of their area code.
  • Page 12 Phone System: Two or more system phones combined to form an interacting system of shared lines. You can have up to 16 system phones in the system. Prime Line: This is the line on your phone you designate to be selected automatically when you lift the handset, press K, or press h.

  • Page 13: Programmable Features List

    Programmable Features List Default settings indicated by *. FEATURE: FUNCTION: OPTIONS: ONE TOUCH Choose default mode Intercom* or Telephone PREFERENCE for One Touch (EXT) buttons. EXTENSION NO Assign an extension 11*-26 number to this phone. RINGER ON /OFF Turn the ringer on or On* or Off off for each line.
  • Page 14 Programmable Features List Default settings indicated by *. FEATURE: FUNCTION: OPTIONS: PRIME LINE Assign a line on this Line 1*, 2, 3, 4 phone to be selected automatically when you lift the handset, press K, or press h. AUTOMATIC Choose default mode Speakerphone* or MODE for calls connected...
  • Page 15 continued from page 9 Programmable Features List Default settings indicated by *. FEATURE: FUNCTION: OPTIONS: RESET ALL Return all features to default settings. ANSWER STATUS Turn the answering On*, Off, system on or off, or or Auto-Attendant set this phone to be an Auto-Attendant.
  • Page 16 Programmable Features List Default settings indicated by *. FEATURE: FUNCTION: OPTIONS: TOLL SAVER Turn Toll Saver On or Off* on or off. REMOTE CODE Program the code Three digits, 111* (password) needed for remote access to some features of your phone.

  • Page 17: Audible Signals

    Audible Signals WHEN YOU HEAR: IT MEANS: A RAPID DOUBLE-RING You have an incoming intercom call. PATTERN, REPEATING A LONG SINGLE RING, You have an incoming transferred call. REPEATING A SHORT SINGLE RING, The extension number you just REPEATING programmed has already been assigned. Choose another number for this extension.

  • Page 18: Installation

    INSTALLATION If you are installing multiple phones in your telephone system, you must install and program one set at a time. If more than one extension is assigned the same extension number, a repeating short ring (error ring) sounds at the extension you are programming and the screen display includes Assign a different extension number from 11 to 26 (see “Assign an Extension Number to Your Phone”...
  • Page 19 Battery Installation continued from page 13 Pull on the tab to remove the battery compartment cover. Insert a 9V battery (purchased separately) following the polarity markings in the battery compartment. Polarity markings Replace the battery compartment cover and the screw. If you are wall mounting the phone, turn to “Wall Installation”...

  • Page 20: Table/Desk Installation

    Table/Desk Installation For best results, follow the directions in “Battery Installation” on page 13 before installing the phone. Connect the telephone line cords to the telephone and wall jacks as shown in the appropriate illustration below. Use only the line cords that came with this phone. •...
  • Page 21 Table/Desk Installation continued from page 15 Connect the handset cord. Plug one end of the coiled handset cord into the jack on the left side of the phone. Plug the other end into the handset and hang up. Connect the power adapter to the telephone. Use only the power adapter provided with this product.

  • Page 22: Wall Installation

    Wall Installation For best results, follow the directions in “Battery Installation” on page 13 before installing the phone. If the wedge is still attached to the underside of the base unit, follow Step 1 in “Battery Installation” on page 11 to remove the wedge.
  • Page 23 Wall Installation continued from page 17 Connect the power adapter to the telephone. Use only the power adapter provided with this product. 1 800 222–3111 To obtain a replacement, call Plug one end of the power adapter into the jack labeled POWER on the back of the phone.
  • Page 24 Mount the phone on the wall. • Four One-Line Jacks (To use this installation option, you’ll need to purchase and install a blank wall plate. Modular telephone jacks Lines 3 and 4 Blank Two-line wall adapters plate Standard Power electrical adapter outlet Modular...
  • Page 25 Wall Installation continued from page 19 • Two Two-Line Jacks Modular telephone jack Lines 3 and 4 Modular telephone jack Lines 1 and 2 Standard electrical Power outlet adapter Initialization. If no battery is installed when you connect the power cord, the phone runs a quick self-test and the screen displays for about three seconds.

  • Page 26: Convenience Ports

    Convenience Ports If you want to connect another device (such as a modem or fax machine) to the wall jack, you can use the jacks on the phone labeled AUX. These convenience ports use Lines 3 and 4; a call picked up on Line 3 or 4 at another extension may interrupt fax, modem, or message transmission.

  • Page 27: Menu Operation

    MENU OPERATION ◗ ◗ ◗ ◗ ◗ All of the feature setup, memory programming and some ❖ ❖ ❖ ❙ ❙ ❙ ❖ ❖ ❙ ❙ individual feature operations for the 984 use menus shown in the screen display. Use the navigation buttons (<, >, +, -, E) to begin, end and move through menu operations (for example, feature setup).

  • Page 28: Menu Structure

    Menu Structure Use the menu operation to set up the values for the 984 features. Access the menu by pressing E when the phone is idle. The menu structure for the feature setup menu is below. SPECIAL OPTIONS ONE TOUCH LINE USAGE PREFERENCE PRIME LINE...

  • Page 29: Shortcut To Language Menu

    Shortcut to Language Menu This phone comes programmed for English screen displays. If you need to change the screen language to Spanish or French, you can use these steps to reach the menu more quickly. ◗ ◗ ◗ ◗ ◗ Press E to begin feature setup.

  • Page 30: Feature Setup

    FEATURE SETUP Set One Touch Preference Choose whether pressing an EXT button automatically initiates an intercom or One Touch call. If you want to place One Touch calls using only one button, set this feature to . If you want to place intercom calls using only one button, set this feature to See ONE TOUCH OPERATION beginning on page 70 and INTERCOM OPERATION beginning on page 83 for details...

  • Page 31: Assign An Extension Number To Your Phone

    Assign an Extension Number to Your Phone Every individual phone in your telephone system MUST be assigned a unique extension number for the intercom feature to work. Press E to begin feature setup. ❘ ❘ ❘ ❘ ❘ ❖ ❖ ❙ ❖...

  • Page 32: Turn The Ringer On Or Off For Each Line

    Turn the Ringer On or Off for Each Line Press E to begin feature setup. ❖ ❖ ❙ ❖ ❙ ❙ ❖ ❖ ❙ ❙ Press - until the screen display includes Press E. The screen display includes Press - until the screen display includes Press E.

  • Page 33: Select The Ringer Type

    Select the Ringer Type You can choose a ring pattern for incoming phone calls. NOTE: Incoming intercom calls use Ringer Type 1 and cannot be changed. Press E to begin feature setup. ❘ ❘ ❘ ❘ ❘ ❖ ❖ ❖ ❙ ❖...

  • Page 34: Set Delay Ring

    Set Delay Ring Set the length of time before incoming calls will ring at this extension. NOTE: If you choose to set a delayed ring on a phone with Voice Mail service, the phone may not ring at all before Voice Mail picks up the call. Press E to begin feature setup.

  • Page 35: Turn Auto-Mute On Or Off

    Turn Auto-Mute On or Off Choose whether sounds at this extension will be heard automatically in response to a page (Auto-Mute Off) or only when M is pressed. Auto-Mute Off permits hands-free conversation and room monitoring; Auto-Mute On protects privacy. Press E to begin feature setup.

  • Page 36: Set Dial Mode

    Set Dial Mode Press E to begin feature setup. ❘ ❘ ❘ ❘ ❘ ❖ ❖ ❙ ❖ ❖ ❖ Press - until the screen display includes ❙ ❙ ❙ ❙ Press E. The screen display includes Press - until the screen display includes and the current setting.

  • Page 37: Set The Time And Date

    Set the Time and Date Press E to begin feature setup. ❘ ❘ ❘ ❘ ❘ ❖ ❖ ❖ ❙ ❖ ❖ Press - until the screen display includes ❙ ❙ ❙ ❙ Press E. The screen display includes and the current hour setting. Press <...

  • Page 38: Turn Line Usage On Or Off For Each Line

    Turn Line Usage On or Off for Each Line If you are not using all four phone lines at this extension, you need to turn off Line Usage for the unused lines. If you expand to a second, third or fourth line, turn Line Usage back on.

  • Page 39: Assign The Prime Line (Line Preference)

    Assign the Prime Line (Line Preference) Press E to begin feature setup. ❘ ❘ ❘ ❘ ❘ ❖ ❖ ❖ ❙ ❖ ❖ Press - until the screen display includes ❙ ❙ ❙ ❙ Press E. The screen display includes Press - until the screen display includes and the current setting.

  • Page 40: Set Automatic Mode

    Set Automatic Mode Choose the mode (headset or speakerphone) to be used automatically when you press a LINE button with the handset in the cradle. Press E to begin feature setup. ❘ ❘ ❘ ❘ ❘ ❖ ❖ ❖ ❙ ❖...

  • Page 41: Set The Scroll Rate

    Set the Scroll Rate You can choose the speed for the Rapid Scroll feature. (See “Rapid Scroll” on page 24 for details.) Press E to begin feature setup. ❘ ❘ ❘ ❘ ❘ ❖ ❖ ❖ ❙ ❖ ❖ Press - until the screen display includes ❙...

  • Page 42: Turn Screen Backlight On Or Off

    Turn Screen Backlight On or Off Press E to begin feature setup. ❘ ❘ ❘ ❘ ❘ ❖ ❖ ❖ ❙ ❖ ❖ Press - until the screen display includes ❙ ❙ ❙ ❙ Press E. The screen display includes Press - until the screen display includes and the current setting.

  • Page 43: Turn Covm Indicators On Or Off For Each Line

    Turn COVM Indicators On or Off for Each Line If you subscribe to Voice Mail service with your local telephone service provider, turn the COVM indicator on to have the screen display the appropriate line numbers when there are messages waiting. If you do not subscribe to Voice Mail service, turn the COVM indicators off for each line.

  • Page 44: Reset Covm Indicator

    Reset COVM Indicator If a COVM indicator remains on when there are no messages on that line, you may have received a false signal from your local telephone service provider. You can clear the indicator manually. ◗ ◗ ◗ ◗ ◗ Press E to begin feature setup.

  • Page 45: Program Home And Local Area Codes

    Program Home and Local Area Codes You can program this phone to recognize one Home and up to five Local Area Codes. See “Home Area Code” and “Local Area Codes” on page 6 for definitions. Press E to begin feature setup. ❘...

  • Page 46: Assign The Line Group For This Phone

    Assign the Line Group for this Phone Press E to begin feature setup. ❘ ❘ ❘ ❘ ❘ ❖ ❖ ❙ ❖ ❖ ❖ Press - until the screen display includes ❙ ❙ ❙ ❙ Press E. The screen display includes Press - until the screen display includes and the current setting.

  • Page 47: Erase All Settings And Return The Phone To Default Settings

    Erase All Settings and Return the Phone to Default Settings If you reset all features to the default settings, all previous feature programming and One Touch entries will be erased. You will need to program your preferences for every feature again and re-enter numbers in One Touch locations.

  • Page 48: Set Answering System Status

    Set Answering System Status Turn the answering function on or off, or set this phone to be an Auto-Attendant for your multi-phone system. Set Answer Status to to activate the answering system in a single phone system. Set Answer Status to to activate the answering system and Auto-Attendant functions for a multi-phone system.

  • Page 49: Set Your Phone For Single Phone Operation

    Set Your Phone for Single Phone Operation If this phone is the only telephone in your phone system (single phone), you MUST turn this feature on for the answering system to work. If you are using this phone as part of a multi-phone system, leave Single Phone off (default setting).

  • Page 50: Set Answer Delay

    Set Answer Delay Choose how long this phone rings before the answering system picks up a call. One ring is about six seconds. Press E to begin feature setup. ❘ ❘ ❘ ❘ ❘ ❖ ❖ ❖ ❙ ❖ ❖ ❙...

  • Page 51: Set Auto-Attendant Pickup Delay

    Set Auto-Attendant Pickup Delay If this phone is a designated Auto-Attendant, you can choose how long the Auto-Attendant waits before picking up incoming calls. One ring is about six seconds. Press E to begin feature setup. ❘ ❘ ❘ ❘ ❘ ❖...

  • Page 52: Set Auto-Attendant Day And Night Times

    Set Auto-Attendant Day and Night Times The Auto-Attendant feature only works with a multi-phone system. If you have more than one phone in your system, you MUST program the hours for Day and Night Time so the answering system plays the correct outgoing announcement. Please see ANSWERING SYSTEM AUTO ATTENDANT...
  • Page 53 Set Auto-Attendant Day and Night Times continued from page 47 Press < or > to toggle between ❘ ❘ ❘ ❘ ❘ ❖ ❖ ❙ ❖ When the correct setting is shown, press - to ❖ ❖ ❙ ❙ ❙ ❙ save the Day Time setting.

  • Page 54: Turn Toll Saver On Or Off

    Turn Toll Saver On or Off When Toll Saver is turned on, the answering system picks up incoming calls within eight seconds if there is at least one new message. When there are no new messages, the answering system picks up the incoming call in the time you set as the Answer Delay (see “Set Answer Delay”...

  • Page 55: Program The Remote Code

    Program the Remote Code You can change the Remote Code (password) used to access your phone remotely. Press E to begin feature setup. ❘ ❘ ❘ ❘ ❘ Press - until the screen display includes Press E. The screen display includes Press - until the screen display includes Press E.

  • Page 56: Set Message Length

    Set Message Length You can select the maximum length for the messages callers can record when the answering function is on. If you choose , the caller can record a message of any length, up to the amount of time remaining for all messages, memos and announcements.

  • Page 57: Turn Audible Message Alert On Or Off

    Turn Audible Message Alert On or Off Press E to begin feature setup. ❘ ❘ ❘ ❘ ❘ ❖ ❖ ❖ ❙ ❖ ❖ Press - until the screen display includes ❙ ❙ ❙ ❙ Press E. The screen display includes Press - until the screen display includes and the current setting.

  • Page 58: Turn Monitor On Or Off

    Turn Monitor On or Off If you wish to hear incoming messages as they are recorded, turn the Monitor feature on. Press E to begin feature setup. ❘ ❘ ❘ ❘ ❘ ❖ ❖ ❙ ❖ ❖ ❖ ❙ ❙ ❙...

  • Page 59: Turn D-Tad Intercept On Or Off

    Turn D-TAD Intercept On or Off If you want other phones connected to Line 1 on this extension to be able to pick up a call while the caller is recording a message, turn D-TAD Intercept on. For instructions to use this feature, see “Intercept an Incoming Message”...

  • Page 60: Set This Phone To Be The Centrex Console Phone

    You will need to program the next two features if this phone is the designated Console Phone for your Centrex system. Set This Phone to be the Centrex Console Phone NOTE: This feature is for use with Centrex systems only. Press E to begin feature setup.

  • Page 61: Set The Centrex Console Delayed Ring Time

    Set the Centrex Console Delayed Ring Time NOTE: This feature is for use with Centrex systems only. Set the length of time the phone will route your calls to the Centrex Console phone. One ring is about six seconds. Press E to begin feature setup. ❘...

  • Page 62: Telephone Operation

    TELEPHONE OPERATION NOTE: When you make a call, the phone selects the Prime Line you programmed (See “Assign the Prime Line” on page 34). When you answer a call, the phone automatically selects the ringing line. Make or Answer a Call NOTE: This phone will automatically make and answer calls in the mode (speakerphone or headset) you programmed (see “Set Automatic Mode”...
  • Page 63 Make or Answer a Call continued from page 57 Speakerphone To make a call, press and release the desired LINE button or K. The SPEAKER light goes on. Wait w w w w w w w w w for a dial tone, then dial the call. Press K to end the call.

  • Page 64: Switch Between Handset, Headset And Speakerphone

    Switch Between Handset, Headset and Speakerphone To switch from handset to headset or speakerphone, press h or K, then replace w w w w w w w w w the handset. (In order to use the headset, it must be plugged in.) ❖...

  • Page 65: Call Privacy

    Call Privacy To ensure call privacy, this phone allows only one set at a time to use a line. Cancel Call Privacy During the call, press the LINE button for the call. You’ll hear a short beep. Others can now join the call. w w w w w w w w w...

  • Page 66: Volume

    Volume Handset/Speakerphone/Headset Volume Control When you are on a call, press VOLUME + to increase call volume. Press VOLUME - to decrease volume. € € € € € You will hear a beep when you reach the minimum or maximum level. Ringer Volume When the phone is ringing, press VOLUME + or VOLUME - to adjust the ringer volume.This phone...

  • Page 67: Redial Stack

    Redial Stack The last six numbers dialed from this extension are automatically stored in the redial memory stack. You can review the numbers in the redial memory and dial one if you wish. ◗ ◗ ◗ ◗ ◗ When the phone is not on a call, press €...

  • Page 68: Hold

    Hold € € € € € While on a call, press and release H. The LINE light for the line on hold flashes slowly in green, and a w w w w w w w w w double-beep sounds every 30 seconds to remind you the call is on hold.

  • Page 69: Mute

    Mute Mute allows you to hear the other party, but the other party can’t hear you. ❖ ❖ ❖ ❖ ❖ To activate this feature, press and release M. The MUTE light goes on. To return to the conversation, press and release M again.

  • Page 70: Conference Calls

    Conference Calls This feature lets you set up a three-party call by using two lines at the same time. You can also join an intercom call with a call on an outside line. The outside line call must be established first because an intercom call cannot be placed on hold.

  • Page 71: Transfer A Call

    Transfer a Call You can transfer a call you answer to any other system phone. Once you transfer a call, it can be picked up at any other system phone, not just at the extension you called. For information about using the display screen menus, see MENU OPERATION beginning on page 22.

  • Page 72: Low Battery Indicator

    Transfer a Call and Speak to the Receiving Party While on a call: Press H. ❘ ❘ ❘ ❘ ❘ € € € € € € € € € € Press I. The screen displays: ❚ ❚ ❚ ❚ ❚ ❚...

  • Page 73: Lights And What They Mean

    Lights and What They Mean LIGHT: STATUS: MEANS: LINE On steadily, This line is in use at this green extension. On steadily, This line is in use at another extension. Flashing slowly, This line is on hold at this green extension.
  • Page 74 Lights and What They Mean LIGHT: STATUS: MEANS: (AUTO)REDIAL On steadily The phone is waiting to redial an Auto Redial call. Flashing slowly This phone is dialing an Auto Redial call. DTAD On steadily Answering function is turned on. Flashing slowly Answering function is turned on and you have new messages.

  • Page 75: One Touch Operation

    ONE TOUCH OPERATION This telephone has 32 One Touch locations where you can store phone numbers you wish to dial using fewer keys than usual. You can store up to 24 digits in each location. The steps used to dial numbers stored in One Touch locations vary according to how you programmed the One Touch Preference.

  • Page 76: Store A Number In A One Touch Location

    Store a Number in a One Touch Location For information about using the display screen menus, see MENU OPERATION on page 22. ❘ ❘ ❘ ❘ ❘ Press E to enter the feature menu. € € € € € The screen displays Press E.
  • Page 77 Store a Number in a One Touch Location continued from page 71 Store a Pause in a One Touch Entry You can include a pause while storing a dialing sequence ❘ ❘ ❘ ❘ ❘ which requires one during actual dialing. While you are entering the number to be stored, the screen display includes Press E where you want to store a pause.

  • Page 78: Review A One Touch Entry

    Review a One Touch Entry For more information using the display screen menus, see MENU OPERATION on page 22. Press E to enter the feature menu. ❘ ❘ ❘ ❘ ❘ € € € € € € € € € € The screen displays Press E.

  • Page 79: Dial A One Touch Number

    Dial a One Touch Number The steps used to call a One Touch number depend on how you programmed the One Touch Preference (see “Set One Touch Preference” on page 25). If One Touch Preference is set to Lift the handset ❘...

  • Page 80: Directory Operation

    DIRECTORY OPERATION This phone can store up to 200 names and phone numbers in the directory. Names can be up to 16 characters long and numbers can be 24 digits long. Because directory entries are stored in alphabetical order, you may wish to enter names with the last name first in order to maintain consistency with the information stored automatically through the Caller ID function of this system.

  • Page 81: Store A Name And Number In The Directory

    Store a Name and Number in the Directory Press D to begin working with the directory. ❘ ❘ ❘ ❘ ❘ Press - until the screen display includes ❖ ❖ ❙ ❖ ❙ ❙ ❖ ❖ ❙ ❙ Press E. The screen display includes Use the dial pad keys and the chart below to enter the letters, digits or symbols you wish to store.
  • Page 82 Use the dial pad keys to enter the phone number € € € € € ❙ ❙ ❙ ❙ ❙ you wish to store ❖ ❖ ❖ ❖ ❖ — OR — Press R to copy the last number dialed at this extension onto the screen.

  • Page 83: Directory Number

    Store a Name and Number in the Directory continued from page 77 Store a Temporary Tone Signal in a Directory Number If you have dial pulse (rotary) service, you can store tone € € € € € signals in a directory number. When you reach the place in the dialing sequence where you wish tone dialing to begin, press - until the screen displays: Press E.

  • Page 84: Review Directory Entries

    Review Directory Entries Press D to begin working with the directory. ◗ ◗ ◗ ◗ ◗ Press + or - to scroll through the directory entries — OR — Press the dial pad key for the first character of the entry you wish to review until the character you are looking for is displayed.

  • Page 85: Edit A Directory Entry

    Edit a Directory Entry ◗ ◗ ◗ ◗ ◗ Find the directory entry you wish to change by ❖ ❖ ❖ ❖ ❖ following the directions under “Review Directory Entries” on page 79. When the entry you want to edit is displayed, press E.

  • Page 86: Dial A Number From The Directory

    Dial a Number from the Directory Find the entry for the number you wish to ❘ ❘ ❘ ❘ ❘ call by following the directions under “Review Directory Entries” on page 79. Press the LINE button for the line you wish to use.

  • Page 87: Remove All Entries From The Directory

    Remove All Entries from the Directory Press D to begin working with the directory. Press r. The screen display includes Press r again within three seconds to confirm the command and remove all directory entries. The screen briefly displays and then The screen automatically returns to: NOTE: Once an entry is removed from the directory, it cannot be removed.

  • Page 88: Intercom Operation

    INTERCOM OPERATION This 984 telephone is fully compatible with any AT&T Small Business System Speakerphone 945 or 974 units you may have installed. You can use a total of 16 945/974/984 units together as extensions in your phone system. This 984 telephone is also compatible with any AT&T 964/955/944 phones you have previously installed.

  • Page 89: Basic Intercom Operations

    Basic Intercom Operations OPERATION: FUNCTION: INTERCOM Any two extensions connected to Line 1 can ring each other. PAGE Lets you “announce” over the speaker of the phone you’re calling. The person you’ve called can respond just by talking. PAGE ALL Lets you “announce”...

  • Page 90: Make An Intercom Call With The Handset

    Make an Intercom Call with the Handset If One Touch Preference is set to , skip ❘ ❘ ❘ ❘ ❘ € € € € € to Step 2 — OR — If One Touch Preference is set to press I. Press the EXT button for the party you wish to call, then lift the handset.

  • Page 91: Make An Intercom Call With The Speakerphone Or Headset

    Make an Intercom Call with the Speakerphone or Headset With the handset in the cradle: ❘ ❘ ❘ ❘ ❘ If One Touch Preference is set to € € € € € Skip to Step 2 — OR — If One Touch Preference is set to press I.

  • Page 92: Answer An Intercom Call

    Answer an Intercom Call NOTE: An intercom call can be answered at any extension in the phone system by pressing I. When you receive an intercom call you will hear a repeating double-ring pattern and your screen displays with the extension number of the caller.

  • Page 93: Page A Specific Extension (Single-Phone Page)

    Page a Specific Extension (Single-phone Page) Press I. The screen displays: ❘ ❘ ❘ ❘ ❘ € € € € € Press E. The screen displays: Press the EXT button for the party you wish to page. The screen display is similar to: Extension paged Answer a Single-phone Page Auto-Mute Off...

  • Page 94: Page All System Phones

    Page All System Phones Press I. The screen displays: ❘ ❘ ❘ ❘ ❘ ❚ ❚ ❚ ❚ ❚ Press - until the screen displays: Press E. The screen displays: Once the page is answered at another extension, speak and your voice will be heard at all idle extensions in your phone system.

  • Page 95: Make An Intercom Conference Call

    Make an Intercom Conference Call A system phone on a two-way conversation on an outside line can invite a third party at an intercom extension into the conversation. Follow the directions under “Conference Calls” on page 65, making sure to establish the non-intercom call first.

  • Page 96: Caller Id Operation

    CALLER ID OPERATION This telephone has a Caller ID feature that works with Caller Identification service provided by your local telephone company. There is a fee for this service, and it may not be available in all areas. This phone can provide information only if both you and the caller are in areas offering Caller Identification service, and if both telephone companies use compatible equipment.

  • Page 97: Menu Structure

    Menu Structure ◗ ◗ ◗ Use the navigation buttons (<, >, +, -, E) to move ◗ ◗ ❘ ❘ ❘ ❘ ❘ ❖ ❖ ❖ ❙ ❖ ❖ through menu operations. See MENU OPERATION on ❙ ❙ ❙ ❙ page 22 for information about moving through menus in the screen display.

  • Page 98: Call Waiting

    Call Waiting If you subscribe to Caller ID with Call Waiting service and you receive a Call Waiting call, the screen displays call information for the call similar to: Press F to access the Call Waiting call. To switch back to the original call, press F again.

  • Page 99: Display Screen Messages

    Display Screen Messages DISPLAY: MEANS: The other party is blocking name information. The other party is blocking telephone number information. Your phone company is unable to receive information about this caller’s name. Your phone company is unable to receive information about this caller’s number. The call information is unavailable.

  • Page 100: Message Waiting And New Call Light

    Message Waiting and NEW CALL Light This light stays on when you have received call information but have not yet reviewed it. If you subscribe to a Voice Mail service, this light flashes when you have unretrieved messages waiting. The screen also displays information about the number of new calls and voice mail messages waiting.
  • Page 101 Call History continued from page 95 Review Records in Call History ◗ ◗ ◗ ◗ ◗ Press C. The screen displays the numbers of total calls and new calls in call history: Press - to view the previous (most recent) caller’s information —...

  • Page 102: Remove Calls From Call History

    Remove Calls from Call History Remove a Specific Call Record from Call History Locate the call record you wish to delete following the instructions under “Review Records in Call History” on page 96. Press R. The screen display includes Then the screen displays the previous record in call history.

  • Page 103: Dial A Number From Call History

    Dial a Number from Call History As you review call history records you can dial a displayed phone number. Locate the number you wish to call in call history ❘ ❘ ❘ ❘ ❘ (see “Review Records in Call History” on page 96).

  • Page 104: Save A Name And Number From Call History To The Directory

    Save a Name and Number from Call History to the Directory Locate the call history record number you wish ❘ ❘ ❘ ❘ ❘ to save (see “Review Records in Call History” on page 96). The screen display is similar to: NOTE: If a call history record does not include a phone number, it cannot be saved to the directory.

  • Page 105: Save A Number From Call History To A One Touch Location

    Save a Number from Call History to a One Touch Location Locate the call history record you wish to save ❘ ❘ ❘ ❘ ❘ ❘ ❘ ❘ ❘ ❘ (see “Review Records in Call History” on page 96). The screen display is similar to: NOTE: If a call history record does not include a ❚...

  • Page 106: Answering System (D-Tad) Operation

    ANSWERING SYSTEM (D-TAD) OPERATION The answering system can store approximately 20 minutes of messages, memos and announcements, for a total of up to 99 messages. Turn Answering System On/Off The answering function of this phone is programmable. See "Set Answering System Status" on page 43 of FEATURE SETUP for programming instructions.

  • Page 107: Menu Structure

    Menu Structure ◗ ◗ ◗ ◗ ◗ Use the navigation buttons (<, >, +, -, E) to move ❘ ❘ ❘ ❘ ❘ ❖ ❖ ❖ ❙ ❖ ❖ through menu operations. See MENU OPERATION on ❙ ❙ ❙ ❙ page 22 for information about moving through menus in the screen display.

  • Page 108: Record An Outgoing Announcement

    Record an Outgoing Announcement ❘ ❘ ❘ ❘ ❘ NOTE: If you choose not to record an outgoing ❖ ❖ ❖ ❙ ❙ ❙ ❖ ❖ ❙ ❙ announcement, the answering system plays a pre-recorded announcement. The pre-recorded w w w announcement for is, "H ELLO...

  • Page 109: Review An Outgoing Announcement

    Review an Outgoing Announcement Press d to access the answering system. ❘ ❘ ❘ ❘ ❘ ❖ ❖ ❙ ❖ ❙ ❙ ❖ ❖ ❙ ❙ Press - until the screen display includes w w w Press E. The screen display includes and the current announcement setting.

  • Page 110: Remove An Outgoing Announcement

    Remove an Outgoing Announcement NOTE: When you erase your announcement, the system returns to the pre-recorded announcement until you record a new one. Press d to access the answering system. ❘ ❘ ❘ ❘ ❘ ❖ ❖ ❖ ❙ ❙ ❙ Press - until the screen display includes ❖...

  • Page 111: Listen To Your Messages

    Listen to Your Messages The idle screen displays the numbers of total and new messages on the answering system. For example, this screen display: indicates that you have 11 new and a total of 21 messages stored on the answering system. Play new messages Press d.
  • Page 112 Press E. The answering system plays back ❘ ❘ ❘ ❘ ❘ all messages in the order they were received. ❖ ❖ ❖ ❙ ❙ ❙ ❖ ❖ ❙ ❙ The D-TAD announces the time and date each message was received. The screen shows the number of the current message during playback.

  • Page 113: Remove Messages

    Remove Messages Remove a Selected Message You can remove a message as you listen to it. Press r while the message you want to erase is playing. The screen display includes and the message number you erased. The answering system immediately plays the next message. Remove all messages Press d to access the answering system.

  • Page 114: Record A Phone Conversation

    Record a Phone Conversation You can record both parties on a phone conversation to play back later with incoming messages. NOTE: This phone does not sound warning beeps to let the other party know that the call is being recorded. To ensure that you are in compliance with any state and federal regulations that concern recording a telephone call, you should start the recording process and then...

  • Page 115: Answering System

    ANSWERING SYSTEM AUTO-ATTENDANT OPERATION NOTE: The Auto-Attendant feature only works with a multi-phone system. If this phone is the only telephone in your system, do NOT select for the Answer Status. You can set this phone to function as an Auto-Attendant for a multi-phone system.

  • Page 116: Auto-Attendant Sequence For Callers

    NOTE: If you will be retaining the pre-recorded Auto-Attendant Day and Night outgoing announcements, you MUST record your directory of extension assignments as the Auto-Attendant Auxiliary outgoing announcements (See “Record an Auto-Attendant Outgoing Announcement” on page 113 for instructions.) Auto-Attendant Sequence for Callers When you set this phone to be an Auto-Attendant, it automatically picks up a ringing line after the pickup time you programmed (see “Set Auto- Attendant Pickup Delay”...

  • Page 117: Review An Auto-Attendant Outgoing Announcement

    Review an Auto-Attendant Outgoing Announcement Press d to access the answering system. ❘ ❘ ❘ ❘ ❘ ❖ ❖ ❖ ❙ ❙ ❙ ❖ ❖ ❙ ❙ Press - until the screen display includes w w w Press E. The screen display includes and the current announcement setting.

  • Page 118: Record An Auto-Attendant Outgoing Announcement

    Record an Auto-Attendant Outgoing Announcement NOTE: If you choose not to record an outgoing announcement, the answering system plays a pre- recorded announcement. The pre-recorded Auto-Attendant outgoing announcements are described on page 110. Press d to access the answering system. ❘...

  • Page 119: Remove An Auto-Attendant Outgoing Announcement

    Remove an Auto-Attendant Outgoing Announcement NOTE: When you erase your announcement, the system returns to the pre-recorded announcement until you record a new one. Press d to access the answering system. ❘ ❘ ❘ ❘ ❘ ❖ ❖ ❖ ❙ ❙...

  • Page 120: Using Multiple Auto-Attendants

    Using Multiple Auto-Attendants You may wish to set one or more additional phones to act as Auto-Attendant for when the primary Auto-Attendant is turned off or busy. An Auto-Attendant is busy when someone at that extension is: • programming the phone, or •...

  • Page 121: Answering System

    ANSWERING SYSTEM REMOTE OPERATION You can access many features of this answering system when you are away from your phone. The remote commands are the same whether you are calling from a remote, non-system touch tone phone or from another extension in the phone system.

  • Page 122: Remote Commands

    Remote Commands Play messages Press 1 to play new messages — OR — Press 1t to play all messages. To replay the previous message, press 2. To skip to the next message, press 3. To stop message playback, press 8. To save messages, hang up.

  • Page 123: Adding Afax Machine

    ADDING A FAX MACHINE NOTE: Do not connect a fax machine to Line 1. Doing so will interrupt the telephone’s intercom data channel. You may wish to use a fax machine with your phone. Choose Line 2, 3 or 4 for the fax machine, and connect it according to the manufacturer’s instructions for installation and use.

  • Page 124: General Product Care

    GENERAL PRODUCT CARE To keep your phone working and looking good, follow these guidelines: • Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps). • DO NOT expose it to direct sunlight or moisture. •...

  • Page 125: Technical Specifications

    TECHNICAL SPECIFICATIONS TECHNICAL SPECIFICATIONS 0.3B Power Adapter Input: AC 120V, 60Hz Output: DC 12V, 500mA Battery One 9V alkaline battery required Intercom Signal Frequency Data 455 KHz...

  • Page 126: In Case Of Difficulty

    IN CASE OF DIFFICULTY If you have difficulty operating this phone, try the suggestions below. www.telephones.att.com For Customer Service, visit our website at 1 800 222–3111 or call . Have the serial number, found on the underside of your phone available when contacting Customer Service.
  • Page 127 TELEPHONE OPERATION PROBLEM SOLUTION A Repeating Short Ring The extension number you chose is (Error Ring) Sounds at already assigned. Begin again and choose All Extensions When a different extension number from 11 to You Assign an 26 (see “Assign an Extension Number Extension Number to Your Phone”...
  • Page 128 TELEPHONE OPERATION PROBLEM SOLUTION LINE Lights Remain • Make sure the phone is programmed On When No Line is for that line to be absent. (See “Turn Connected Line Usage On or Off for Each Line” on page 33.) • Make sure that your Line Groups are programmed properly.
  • Page 129 TELEPHONE OPERATION PROBLEM SOLUTION Operation During This phone will operate during a power a Power Failure failure if a working battery has been installed. You will be able to answer calls with the handset or headset, and dial calls using the keypad and the One Touch or Redial features.
  • Page 130 CALLER ID OPERATION PROBLEM SOLUTION No Caller ID • You must subscribe to combined Caller ID Information with Call Waiting as a single service to see While on a Call Call Waiting information. • You may need to press < or > to see the incoming Caller ID information for another line.

  • Page 131: Answering System Operation

    CALLER ID OPERATION PROBLEM SOLUTION COVM Line Indicator • Make sure you have reviewed all messages Remains On on that line. • You may have received a false signal from the Central Office. To clear, see “Reset COVM Indicator” on page 39 in FEATURE SETUP.
  • Page 132 ANSWERING SYSTEM OPERATION PROBLEM SOLUTION Answering • Make sure you are calling from a touch tone System Does phone. When you dial a number, you should Not Respond to hear tones. If you hear clicks instead, the Remote Commands phone is not a touch tone telephone. •...

  • Page 133: Expanding The Phone System

    EXPANDING THE PHONE SYSTEM When you combine two or more 945/974/984/944/955/964 phones you create an interacting system where phones share lines. If you have only 945/974/984 phones on your phone system, you can have up to 16 phones and up to 19 telephone lines. If you have one or more 944/955/964 phones in your phone system, you can have up to 12 phones and up to 15 telephone lines.

  • Page 134: Private Lines

    Private Lines You can use the fourth line on each extension as a private line. A private line is a telephone number assigned to just one extension. NOTE: You must program the lines you are using at each extension so that the phone knows which lines are shared and which are private. (You can physically wire lines with different telephone numbers into each unit for Line 4.) The chart below shows 16 extensions, each sharing the first three lines.

  • Page 135: Centrex Operation

    CENTREX OPERATION Setup Checklist Before expanding your system or installing for Centrex, review the installation checklist. If you have Centrex, contact your local telephone company for further information about Centrex service. • The phone number for Line 1 must be the same on all phones in order for the Intercom and Page features to work.

  • Page 136: Set Ring Delay Duration

    Set Ring Delay Duration This feature allows other system telephones’ calls to ring at the Console phone. After a specified ring delay, the calls will ring at the Console phone. (See “Set the Centrex Console Delayed Ring Time” on page 56.) Answer a Delayed Ring The Console phone rings and the screen displays the extension number of the intercom sending the delayed ring.
  • Page 137 Auto Redial 62, 68 + [945] 6, 22, 24, 62, 75, 92, 102 R] 62, 71, 77 - [945] 6, 22, 24, 62, 75, 92, 102 Auto-Attendant 5, 10, 43, 46–47, < [945] 6, 22, 24, 75, 92, 102 110, 111, 115 >...
  • Page 138 Caller ID 5, 9, 75, 91, 95 date 32 day of the month 32 Caller ID information 92, 93 day of the week 32 Caller ID with Call Waiting 5, 91, Day Time 47, 110 Caller Identification 5, 91 10, 47 caller information 96 default mode 58, 59 default settings 42...
  • Page 139 DSL filters 4 DSL service 4–5, 83 hands-free 30, 58, 87 DSL service provider 4–5 handset 2, 16, 17, 35, 57, 59, 61–64, 67, 83, 85–87, 124 DSL splitter 4, 5 handset cord 2, 16, 17 handset tab 17 DTAD light 69, 101 headset 9, 35, 57–59, 61, 62, 64, 67, 68, 74, 87, 88, 98, 124 24, 56...
  • Page 140 intercom conference call 90 11, 51 INTERCOM light 60, 68, 121 Message Length 51, 126 Intercom Paging Signal message playback 107 Not Received 122 Message Waiting light 95 messages 11, 49, 51, 54, 69, 101, 105–108, 117, 126 L1/L2 jack 15 Messages Are Incomplete 126 L3/L4 jack 15 microfilters 4...
  • Page 141 outgoing announcement 5, 47, 51, redial memory 61, 62 103–105, 110–111, 113, 117 reminder beep 122 outgoing calls 118 Remote Code 11, 50, 116 outgoing or transfer calls 33 remote commands 116, 117 outside line 65 82, 97 Page 3, 84, 88–89, 116, 122, 130 Repeating Short Ring (Error Ring) Sounds at All Extensions 122 page all 84...
  • Page 142 SPEAKER light 58 speakerphone 9, 35, 57,–59, 62–64, 67–68, 74, 83, 86–88, 90, 98 Unlimited 51, 126 splitter 4 unused lines 33 switch lines 63 Voice Mail 38, 95 Switchhook 17, 64 Voice Mail service 29, 38, 95 system phone 60, 66, 90, 105 VOLUME + system-wide page 83, 89 VOLUME -...

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