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2206 - Workgroup Inbound Calls Wait Time Summary
Description:
abandoned and overflowed, for the specified workgroup.
Report Options
1. Select an agent, if you want only that agent's workgroups to appear in the
workgroup selection list.
2. Select workgroup(s).
3. Choose how you want the data summarized (by day, week, or month).
4. Specify a time range for the report.
5. Narrow the report to specific days of the week and a span of time (optional).
6. Select a group-by option.
7. Specify whether to include empty records.
8. Click Run Report to run the report.
9. Select the export format (HTML, PDF, Excel) and whether to separate the report
results into several files and/or export only specified pages.
Figure 19. This report shows wait time data for workgroup 450 during the month of May, in
Reports the wait time for total inbound calls, including answered,
Chapter 3: The Reports
AltiReport Manual 59
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