C Hapter; Operator Features; Call Handling And The Auto Attendant/Ivr; Checking The General Mailbox - Altigen AltiServ User Manual

Group Paging
Feature Tips
Silent System Call
Park
a <nn> = 2-digit num; <phone number> = extension or complete phone number,
including trunk or route access code

Operator Features

This section is provided specifically for the designated Operator.
Depending on your organization, this may be a single person or a number
of people.

Call Handling and the Auto Attendant/IVR

If your system uses the Auto Attendant/IVR, it can handle and route
incoming calls automatically with prompts and menus; most incoming calls
do not reach the Operator.
The call will ring at the Operator's desk if the caller dials 0 while listening
to options given by the Auto Attendant/IVR. The sections at the beginning
of this chapter offer instructions on basic answering, putting calls on hold,
and transferring calls.

Checking the General Mailbox

The System Administrator may set up a General Mailbox where callers can
leave messages if they do not know who to speak with or when the Operator
is unavailable. This mailbox works like any other voice mailbox and has an
extension number and password. Be sure to check this mailbox frequently
and forward messages to the appropriate person as soon as possible.
22 AltiServ User Guide
#46 <pag- Activates one-way paging session to all regis-
ing group tered Alti-IP 600 phone users who are in idle
member> state and logged in members of this paging
group.
#55 Plays helpful tips and reminders for optimal
use of the AltiWare/ACM system. There are
eleven tips total and a different one is played
each time you access Feature Tips. See "Fea-
ture Tips" on page 36 for more information.
#73 Disable the system from announcing the
"location" of a call when using the System
Call Park feature. See "System Call Park and
Silent System Call Park" on page 7.