Voice Over Ip Trunk Call Support; Supported Features - Altigen AltiServ User Manual

Hop On Dialing to a Remote Extension
To hop onto a remote extension:
1. The incoming call must come in over T1/PRI or the CO to an
extension.
2. The extension is set up to forward over IP to the remote extension.

Voice Over IP Trunk Call Support

If your system is set up with Voice Over IP, you can use the following
trunk-related AltiWare/ACM system features during IP trunk call sessions.

Supported Features

The following features are supported while dialing through IP trunks:
• Incoming and Outgoing Trunk Calls—you must dial the IP trunk
access code to make outgoing calls via an IP trunk.
• Call Transfer To and From IP Trunk (Blind and Supervised)—
you must dial the IP trunk access code and all necessary prefixes to
transfer calls via an IP trunk.
• One Number Access—when entering "outcall" numbers via
AltiReach or AltiAdmin/ACM Admin, you must add the IP Trunk
Access number and Location ID. For example, if you want the
AltiWare/ACM system to dial the extension 300 at a remote
AltiWare/ACM system where the location ID (Dialed Digits) is 1
and the IP trunk access code is 8, you must enter 81300 as the
outcall number.
• Message Notification
• Reminder Calls
• Multi-Location Conferencing
• Call Park
• Call Waiting
• Call Forwarding
• Automatic Call Distribution
• Auto Attendant/IVR
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