Changing Your Password; Using Message Notification - Altigen AltiServ User Manual

For altiware open edition (oe) / altiserv contact center (acc) release 5.0a, and alticontact manager (acm) release 5.0a
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5 to record a Subsequent Greeting.
Callers in your personal queue will hear the Subsequent Greeting
every 30 seconds. Example: "Hi, I'm still on the other line. Please
continue to hold or press pound (#) to leave a message. Press 0 for the
operator."*
The system default Subsequent Greeting is: "<your directory name>
is still on the phone. You may continue holding or press # to leave a
message."
*Even if you have recorded your personal greeting, the default system
greeting is used until you select and thus activate your personal greeting.
This also applies to the Initial and Subsequent greetings described below.

Changing your Password

To protect your voice mail system, memorize your password without
writing it down. Change your password frequently, and change it any time
you suspect it has been compromised.
To change your password, after pressing 4 at the Main Menu to hear the
Personal Options ...
1.
Press 2 for the Password options
2.
Press 1 to change the password
3.
Enter a new password. See "About Passwords" on page 27.

Using Message Notification

When you're away from your desk, you can use the Message Notification
function to alert you about incoming messages. When a caller leaves a
message in your voice mailbox, the system calls the extension, phone
number or pager that you designate—the delivery phone number. The
AltiGen Voice Mail System then prompts you for your password and
places you at the Main Menu.
About the Delivery Number
When setting this delivery phone number, the AltiGen Voice Mail System
asks you to enter the number (up to a maximum of 64 digits), using the long
distance prefix 1 for out of area phone numbers. You must also identify the
type of number: extension, phone number, or pager. You don't need to enter
the trunk, route access trunk, or route access code as part of the number.
AltiServ User Guide
33

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