Workgroup Supervisor Features; Other Features - Altigen AltiServ User Manual

Workgroup Supervisor Features

Feature
Workgroup
Silent Monitor
Workgroup
Barge-in
a <wkgp ext> = workgroup pilot extension number

Other Features

Feature
Feature Status
Check
Station Speed Dial
Setup
Overhead Paging
Overhead Paging
by Trunk
2
These features require a Triton Resource Board and system settings that allow monitoring
and barge-in.
a
Dial
#59 + <agnt
ext> +<wkgp
pwd> + 1
#59 + <agnt
ext> +<wkgp
pwd> + 2
a
Dial Description
#22 Retrieves an announcement about currently
activated telephone features. In addition, the
dial tone changes when the following features
are activated: Do Not Disturb, Call Forward-
ing, Remote Call Forwarding, Hands-Free
Mode, Dial Tone Mute Mode, Outside Call
Blocking (Operator only) and Operator Off-
line (Operator only).
#25 <nn> Program a station speed dial phone number
<phone assigned to a 2-digit dialing number between
num> # 00 and 19. The phone number can be up to 20
digits, and must include all necessary digits
such as outside line access digit, 1 for out of
area numbers and the area code. When you
have finished, press #.
Hang up when done, or you can continue to set
up other speed dial numbers by pressing #
again.
#44 If available on your system, connects to the
overhead broadcast device. Speak into the
handset and hang up when finished.
#45 If available on your system, directs a call to a
particular trunk with a paging ID broadcast.
Allows broadcasting through a trunk without
checking call progress.
2
Description
Listen to incoming or outgoing
calls in the specified workgroup.
Intervene in a conversation
between an agent and a caller or
callee.
AltiServ User Guide 21