When Scan Results Are Not As Expected - Ricoh Aficio MP 6000 Troubleshooting Manual

5. Troubleshooting When
Using the Scanner Function
This chapter describes likely causes of and possible solutions for scanner func-
tion problems.

When Scan Results Are Not As Expected

This section describes causes and remedies when scan results are not as expected.
Problem
The scanned image is
dirty.
The image is distorted
or out of position.
The image is distorted
or out of position.
The scanned image is
upside down.
No image results from
scanning.
Images are scanned in
rotated.
The scanned image
contains white spaces.
The scanned image is
grayed out or a text pat-
tern appears in the
background.
Cause
The exposure glass or auto docu-
ment feeder (ADF) is dirty.
The original was moved during
scanning.
The original was not pressed flat
against the exposure glass.
The original was placed upside
down.
The original was placed with the
front and back reversed.
If you set the original with its up-
per edge backward and save gray
scale images as a TIFF or JPEG
file, they are scanned in rotated.
• If you scan originals using func-
tions other than the network
TWAIN scanner function, cer-
tain paper size and resolution
settings may produce scanned
images that are larger than the
specified size because of mar-
gins being added to the sides.
• If the File Format Converter
(optional ) is installed, the
margins may become wider.
You have copied a copy guarded
document protected from unau-
thorized copying.
Solution
Clean these parts. See p.129
"Maintaining Your Machine".
Do not move the original during
scanning.
Make sure that the original is
pressed flat against the exposure
glass.
Place the original in the correct
orientation. See "Placing Origi-
nals", Copy/Document Server
Reference.
When the original is placed directly
on the exposure glass, the side to be
scanned must face down. When the
original is fed via the ADF, the side
to be scanned must face up. See
"Placing Originals", Copy/Docu-
ment Server Reference.
When placing a stack of originals
in the ADF, place their upper
edges first.
Scanning at a higher resolution
may reduce the margins.
Check the document. For details
about how to prevent unauthor-
ized copying of the document,
see "Using [Data Security for Copy-
ing]", Printer Reference.
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