Ricoh Aficio MP 6000 Troubleshooting Manual
  1. Manuals
  2. Brands
  3. Ricoh Manuals
  4. All in One Printer
  5. Aficio MP 8000
  6. Troubleshooting manual
Ricoh Aficio MP 6000 Troubleshooting Manual

Ricoh Aficio MP 6000 Troubleshooting Manual

Troubleshooting
Hide thumbs Also See for Aficio MP 6000:
Table of Contents

Advertisement

Quick Links

See also: Network Manual , Manual
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Information in "About This Machine" before using the machine.
When the Machine Does Not Operate As Wanted
1
Troubleshooting When Using the Copy/Document Server Function
2
Troubleshooting When Using the Facsimile Function
3
Troubleshooting When Using the Printer Function
4
Troubleshooting When Using the Scanner Function
5
Adding Paper, Toner and Staples
6
Clearing Misfeeds
7
Remarks
8

Operating Instructions

Troubleshooting

Advertisement

Table of Contents
loading

Related Manuals for Ricoh Aficio MP 6000

Summary of Contents for Ricoh Aficio MP 6000

  • Page 1: Operating Instructions

    Operating Instructions Troubleshooting When the Machine Does Not Operate As Wanted Troubleshooting When Using the Copy/Document Server Function Troubleshooting When Using the Facsimile Function Troubleshooting When Using the Printer Function Troubleshooting When Using the Scanner Function Adding Paper, Toner and Staples Clearing Misfeeds Remarks Read this manual carefully before you use this machine and keep it handy for future reference.
  • Page 2 Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference. Important Contents of this manual are subject to change without prior notice.

  • Page 3: Manuals For This Machine

    Manuals for This Machine Refer to the manuals that are relevant to what you want to do with the machine. Important ❒ Media differ according to manual. ❒ The printed and electronic versions of a manual have the same contents. ❒...
  • Page 4 ❖ Security Reference This manual is for administrators of the machine. It explains security func- tions that you can use to prevent unauthorized use of the machine, data tam- pering, or information leakage. For enhanced security, we recommend that you first make the following settings: •...

  • Page 5: Table Of Contents

    TABLE OF CONTENTS Manuals for This Machine ..................i How to Read This Manual ..................1 Symbols ........................1 1. When the Machine Does Not Operate As Wanted Indicators........................3 Panel Tone......................4 Checking Machine Status and Settings...............5 When the Function Status Indicator Lights Up in Red........8 When You Have Problems Operating the Machine..........9 When a Job Is Not Performed................13 2.
  • Page 6 4. Troubleshooting When Using the Printer Function When You Cannot Connect to the USB Interface ..........51 Messages Displayed When Installing the Printer Driver........52 Windows 2000......................52 Windows XP, Windows Server 2003................53 Windows Vista......................53 Messages Displayed When Using the Printer Function........54 Status Messages...................... 54 Messages Displayed on the Control Panel When Using the Printer Function ..55 Messages Printed on the Error Logs or Reports............57 Checking the Error Log ....................63...
  • Page 7 7. Clearing Misfeeds Removing Jammed Paper .................105 Locating Jammed Paper ..................106 When A Is lit ......................108 When B Is lit ......................108 When C Is lit......................108 When D Is lit......................109 When E Is lit ......................109 When F Is lit ......................110 When N Is Lit......................111 When P Is Lit......................112 When Q Is lit......................113 When R Is Lit......................114...

  • Page 9: How To Read This Manual

    How to Read This Manual Symbols This manual uses the following symbols: Indicates important safety notes. Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Ma- chine.

  • Page 11: Indicators

    1. When the Machine Does Not Operate As Wanted This chapter describes basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This section describes Indicators displayed when the machine requires the user to remove misfed paper, add paper, or perform other procedures. x: Misfeed indicator Appears when a misfeed occurs.

  • Page 12: Panel Tone

    When the Machine Does Not Operate As Wanted Panel Tone The following table describes the meaning of the various beep patterns that the machine produces to alert users about left originals and other machine condi- tions. Beep pattern Meaning Cause Two long beeps.

  • Page 13: Checking Machine Status And Settings

    Checking Machine Status and Settings Checking Machine Status and Settings You can check the machine's system status. ❖ Maintenance Info You can check the following items under [Maintenance Info]: • [Remaining Toner] Displays the amount of remaining toner. • [No Staples] Displays the amount of remaining staples.
  • Page 14 When the Machine Does Not Operate As Wanted ❖ Machine Address Info You can check the following items under [Machine Address Info]: • [Fax No.] Displays the machine's fax number. • [H.323 Own Fax No.] Displays the machine's alias telephone number. •...
  • Page 15 Checking Machine Status and Settings Press each tab and check the contents. After checking the information, press [Exit]. The previous screen returns. Note ❒ [No Staple], [Punch Receptacle Full], [Output Tray Full], [Original Misfeed], [Paper Misfeed], and [Cover Open] appear only when these errors occur. ❒...

  • Page 16: When The Function Status Indicator Lights Up In Red

    When the Machine Does Not Operate As Wanted When the Function Status Indicator Lights Up in Red When an indicator to the right of a function key lights up, press the correspond- ing function key. Then, follow the instructions displayed on the control panel. Problem Cause Solution...

  • Page 17: When You Have Problems Operating The Machine

    When You Have Problems Operating the Machine When You Have Problems Operating the Machine The following chart gives explanations of common problems and messages. If other messages appear, follow the instructions displayed. Important ❒ Check the contact address and Serial No. of Machine shown in the call service message, and then contact your service representative.
  • Page 18 When the Machine Does Not Operate As Wanted Problem Cause Solution The scanned originals ex- • Press [Store File] to store pages that “ Memory is full. ceed the number of have been scanned. Delete unneces- Do you want to sheets/pages that can be sary files with [Delete File].
  • Page 19 When You Have Problems Operating the Machine Problem Cause Solution Misfeeds occur frequently. The staple cartridge is not The Booklet Finisher requires the sad- set correctly. dle stitch stapler cartridge also. See p.102 “Adding Staples”. An error message re- • When a misfeed mes- Clear misfed paper, and then open and mains, even if misfed pa- sage appears, it re-...
  • Page 20 When the Machine Does Not Operate As Wanted Note ❒ If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use recommended paper. See “Copy Paper”, About This Machine. ❒ Using curled paper often causes misfeeds, soiled paper edges, or slipped po- sitions while performing staple or stack printing.

  • Page 21: When A Job Is Not Performed

    When a Job Is Not Performed When a Job Is Not Performed If you are not able to carry out your job, it may be that the machine is being used by another function. Wait until the current job is completed before trying again. In certain cases, you can carry out another job using a different function while the current job is being performed.
  • Page 22 When the Machine Does Not Operate As Wanted Function you want to se- Copier Facsimile Printer lect Function in progress × × × Transmission Opera- tion/Manual Recep- tion Operation × × × × × × × × × × × × Scanning an orig- inal for Memory Transmission...
  • Page 23 When a Job Is Not Performed Function you want to se- Copier Facsimile Printer lect Function in progress Printing from Document Server → Sending a Fac- simile from Doc- ument Server Printing Simultaneous operations are only possible after the preceding job documents are all scanned and [New Job] key appears.
  • Page 24 When the Machine Does Not Operate As Wanted...

  • Page 25: Troubleshooting When Using The Copy/Document Server Function

    2. Troubleshooting When Using the Copy/Document Server Function This chapter describes likely causes of and possible solutions for copier/docu- ment server function problems. Messages Displayed When Using the Copy/Document Server Function This section describes the machine's main messages. If other messages appear, follow the instructions they contain.
  • Page 26 Troubleshooting When Using the Copy/Document Server Function Message Cause Solution The Punch function can- The following paper sizes are available Cannot punch this not be used with paper for Punch mode: paper size. size selected. • 2 holes: A3L, B4L, A4KL, B5KL, A5KL, B6L, A6L, 11”×17”L, 11”×15”L, 11”×14”L, 10”×15”L, 10”×14”L, Legal (8...
  • Page 27 Messages Displayed When Using the Copy/Document Server Function Message Cause Solution The Staple function can- Select a paper size that can be used in Cannot staple pa- not be used with paper Staple mode. See “Supplementary In- per of this size. size selected.
  • Page 28 Troubleshooting When Using the Copy/Document Server Function Message Cause Solution This user code is not al- If the message continues to be displayed You do not have lowed to use the function and you cannot switch the screen, press the privileges to the {Energy Saver} key.

  • Page 29: Connect Copy

    Messages Displayed When Using the Copy/Document Server Function ❖ Connect Copy Message Cause Solution • The L indicator is lit. Press [Exit] on the main machine and Cannot connect to follow the instructions on the display. the sub-machine. • The hard disk of the Check the status sub-machine is mal- functioning.
  • Page 30 Troubleshooting When Using the Copy/Document Server Function Message Cause Solution The sub-machine has Continue copying using the main ma- Cannot print from stopped due to power chine. the sub-machine. failure or communication Sub-machine will error. be disconnected. Sort has not been selected Select the Sort function.

  • Page 31: When You Cannot Make Clear Copies

    When You Cannot Make Clear Copies When You Cannot Make Clear Copies This section describes likely causes of and possible solutions for unclear copies. Problem Cause Solution Copies appear dirty. Image density is too high. Adjust the image density. See “Adjust- ing Copy Image Density”, Copy/Docu- ment Server Reference.
  • Page 32 Troubleshooting When Using the Copy/Document Server Function Problem Cause Solution Images appear only par- The paper is damp. Use paper that has been stored in the tially. recommended temperature and hu- midity condition. See “Copy Paper”, About This Machine. Black lines appear. The exposure glass or Clean them.

  • Page 33: When You Cannot Make Copies As Wanted

    When You Cannot Make Copies As Wanted When You Cannot Make Copies As Wanted This section describes likely causes of and possible solutions for unclear copies. ❖ Basic Problem Cause Solution Misfeeds occur frequently. The number of sheets Load paper only as high as the upper loaded exceeds the capac- limit markings on the side fence of the ity of the machine.
  • Page 34 Troubleshooting When Using the Copy/Document Server Function Problem Cause Solution You cannot combine sev- Selected functions cannot Check the combination of functions eral functions. be used together. and make the settings again. See “Func- tion Compatibility”, Copy/Document Server Reference. When sorting, the pages The memory became full You can interrupt copying when the are divided into two...
  • Page 35 When You Cannot Make Copies As Wanted Problem Cause Solution In Margin Adjustment You set a wide erased Set a narrower margin with User Tools. mode, parts of the origi- margin. You can set the width between 0 - 30 nal image are not copied.

  • Page 36: Document Server

    Troubleshooting When Using the Copy/Document Server Function ❖ Duplex Problem Cause Solution Cannot print in duplex You have loaded paper Remove paper loaded on the bypass mode. on the bypass tray. tray. Load paper in another tray. Cannot print in duplex You have loaded paper Change the paper.
  • Page 37 When You Cannot Make Copies As Wanted Problem Cause Solution You cannot find out what You may not be able to You can switch the Select File screen be- is stored in a file. ascertain the contents of a tween [List] and [Thumbnail] display to file simply from the file check the contents of the file.

  • Page 38: Display During Connect Copy

    Troubleshooting When Using the Copy/Document Server Function Display During Connect Copy This section describes about the display during Connect Copy. Problem Cause Solution [Connect Copy] is not dis- The sub-machine's main Turn on the main machine's main power. played. power is off. [Connect Copy] is not dis- Functions that cannot be Cancel the functions selected on the...

  • Page 39: If You Cannot Exit From Connect Copy

    When You Cannot Make Copies As Wanted If You Cannot Exit from Connect Copy This section describes about causes and remedies if you cannot exit from Con- nect Copy. Problem Cause Solution Press the {Clear/Stop} key on the main There is no response Scanning is in progress.

  • Page 40: When Memory Is Full

    Troubleshooting When Using the Copy/Document Server Function When Memory Is Full This section describes likely causes of and possible solutions for problems relat- ed to full memory. Message Cause Solution The scanned originals ex- Press [Print] to copy scanned originals Memory is full.

  • Page 41: Troubleshooting When Using The Facsimile Function

    3. Troubleshooting When Using the Facsimile Function This chapter explains likely causes of and possible solutions for facsimile func- tion problems. Adjusting the Volume The following describes how to adjust the volume. You can change the volume of the following sounds that the machine makes. ❖...
  • Page 42 Troubleshooting When Using the Facsimile Function Check that [General Settings] screen appears. Press [Adjust Sound Volume]. Press [Lower] or [Louder] to adjust the volume, and then press [OK]. Press the {User Tools/Counter} key. The standby display appears. Note ❒ You can adjust the On Hook volume when you press the [On Hook]. See “On Hook Dial”, Facsimile Reference.

  • Page 43: Messages Displayed When Using The Facsimile Function

    Messages Displayed When Using the Facsimile Function Messages Displayed When Using the Facsimile Function This section explains the machine's main messages. If other messages appear, follow their instructions. Message Cause Solution • Original jammed dur- Press [Exit], and then send the docu- Error occurred, ing Immediate Trans- ments again.
  • Page 44 Troubleshooting When Using the Facsimile Function Message Cause Solution The destination list is be- Wait until the message disappears. Do Updating the des- ing updated from the net- not switch off the power while this tination list... work using message is displayed. Please wait.
  • Page 45 Messages Displayed When Using the Facsimile Function Message Cause Solution The specified group con- To select destinations for sending by e- The specified tains some destinations mail, press [Select] for the message dis- group contains for sending by e-mail and played on the e-mail screen.
  • Page 46 Troubleshooting When Using the Facsimile Function Message Cause Solution Registering of user name • In [Facsimile Features], under [Initial Check whether is rejected by SIP server. Settings], select [SIP Settings], and there are any then check “SIP Server IP Address” network problems.
  • Page 47 Messages Displayed When Using the Facsimile Function Message Cause Solution Cannot find the DNS • Check that the DNS server IPv4 ad- Check whether server, SMTP Server or dress is correctly programmed us- there are any folder for forwarding. ing Web Image Monitor. See the network problems.
  • Page 48 Troubleshooting When Using the Facsimile Function Message Cause Solution No machine's e-mail ad- • Check that the e-mail address of Check whether dress is programmed. mail account is correctly pro- there are any grammed using [File Transfer] under network problems. [System Settings].
  • Page 49 Messages Displayed When Using the Facsimile Function Message Cause Solution Cannot find the DNS • Check that the DNS server IPv4 ad- Check whether server or POP3/IMAP4 dress is correctly programmed us- there are any server. ing Web Image Monitor. See the network problems.
  • Page 50 Troubleshooting When Using the Facsimile Function Note ❒ If the “ ” message ap- Check whether there are any network problems. pears, the machine is not correctly connected to the network or the settings of the machine are not correct. If you do not need to connect to a network, you can specify the setting so this message is not displayed, and then the {Facsim- ile} key no longer lights.

  • Page 51: When You Cannot Send Or Receive Fax Messages As Wanted

    When You Cannot Send or Receive Fax Messages as Wanted When You Cannot Send or Receive Fax Messages as Wanted This section explains likely causes of and possible solutions for transmission and reception-related problems. ❖ Transmission/Reception Problem Cause Solution Both transmission and re- The modular cord may be Make sure that the modular cord is cor- ceiving are impossible.
  • Page 52 Troubleshooting When Using the Facsimile Function Problem Cause Solution Although a group specifi- The number of specified A maximum of 500 parties can be spec- cation was set for the fol- destinations exceeds the ified for a group. Check if there are over lowing, reception was not maximum number that the specified numbers registered in the...
  • Page 53 When You Cannot Send or Receive Fax Messages as Wanted Problem Cause Solution Misfeeds occur frequently. The copy paper is wrin- Use recommended paper. Use paper kled or has been fold- that has been stored in the recommend- ed/creased. ed temperature and humidity condi- tion.

  • Page 54: When Memory Is Full

    Troubleshooting When Using the Facsimile Function ❖ Others Problem Cause Solution All fax documents stored When about one hour If any documents have been lost for this in memory have been passes after power to the reason, a Power Failure Report is auto- lost.

  • Page 55: When An Error Report Is Printed

    When an Error Report Is Printed When an Error Report Is Printed An Error Report is printed if a document cannot be successfully sent or received. Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission, resend the original. If an error occurs during reception, ask the sender to resend the document.

  • Page 56: Turning Off The Main Power / In The Event Of Power Failure

    Troubleshooting When Using the Facsimile Function Turning Off the Main Power / In the Event of Power Failure This section explains the machine status when the power is turned off or if the power fails. R CAUTION: • When you disconnect the power plug from the wall outlet, always pull the plug (not the cable).

  • Page 57: When An Error Occurs Using Internet Fax

    When an Error Occurs Using Internet Fax When an Error Occurs Using Internet Fax This section explains reports that the machine sends if an Internet Fax error oc- curs. Error Mail Notification The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e-mail message.
  • Page 58 Troubleshooting When Using the Facsimile Function...

  • Page 59: Troubleshooting When Using The Printer Function

    4. Troubleshooting When Using the Printer Function This chapter describes likely causes of and possible solutions for printer function problems. When You Cannot Connect to the USB Interface This section describes how to troubleshoot a problem related to USB connection. Problem Cause Solution...

  • Page 60: Messages Displayed When Installing The Printer Driver

    Troubleshooting When Using the Printer Function Messages Displayed When Installing the Printer Driver This section describes what to do if a message appears when installing the print- er driver. The following describes operations when a message appears during installation of the printer driver. Message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run.

  • Page 61: Windows Xp, Windows Server 2003

    Messages Displayed When Installing the Printer Driver Windows XP, Windows Server 2003 This section describes the procedure under Windows XP or Windows Server 2003. On the [Start] menu, click [Printers and Faxes]. Click [Add a printer]. Follow the instructions in Add Printer Wizard. If the CD-ROM drive is D, the source files of the printer driver are stored in the following location: •...

  • Page 62: Messages Displayed When Using The Printer Function

    Troubleshooting When Using the Printer Function Messages Displayed When Using the Printer Function This section describes the principal messages that appear on the panel display. If a message not described here appears, act according to the message. Reference Before turning the main power off, see “Turning On the Power”, About This Machine.

  • Page 63: Messages Displayed On The Control Panel When Using The Printer Function

    Messages Displayed When Using the Printer Function Messages Displayed on the Control Panel When Using the Printer Function This section describes likely causes of and possible solutions for the error mes- sages that appear on the control panel. Message Cause Solution •...
  • Page 64 Troubleshooting When Using the Printer Function Message Cause Solution An error has occurred in Turn off the main power switch, and Hardware Problem: the Ethernet board. back on again. If the message appears Ethernet again, contact your service representa- tive. Use of this function is re- Contact the administrator.

  • Page 65: Messages Printed On The Error Logs Or Reports

    Messages Displayed When Using the Printer Function Messages Printed on the Error Logs or Reports This section describes likely causes of and possible solutions for the error mes- sages that are printed on the error logs or reports. Message Cause Solution There is no work area •...
  • Page 66 Troubleshooting When Using the Printer Function Message Cause Solution You tried to print a Sample Contact your service representative. Data storage error. Print, Locked Print, Hold Print, or Stored Print file, or to store a file in the doc- ument server when the HDD is malfunctioning.
  • Page 67 Messages Displayed When Using the Printer Function Message Cause Solution PDF direct printing could In [Printer Features], under [System], Failed to obtain not be performed because set [Memory Usage] to [Font Priority]. file system. the file system could not be obtained.
  • Page 68 Troubleshooting When Using the Printer Function Message Cause Solution An input buffer overflow • In [Printer Features], under [Sys- I/O buffer over- occurred. tem], set [Memory Usage] to [Font flow. Priority]. • In [Printer Features], under [Host In- terface], select [I/O Buffer], and then set the maximum buffer size to a larger value.
  • Page 69 Messages Displayed When Using the Printer Function Message Cause Solution Images were discarded On the RPCS printer driver's [Print Print overrun. while printing. Quality] tab, open the [Change User Settings...] dialog box, and then, on the [Image Adjustments] tab, specify a lower value for “Resolution”.
  • Page 70 Troubleshooting When Using the Printer Function Message Cause Solution The entered login user Check that the user name and pass- You do not have a name or login password is word are correct. privilege to use not correct. this function. This job has been cancelled.

  • Page 71: Checking The Error Log

    Messages Displayed When Using the Printer Function Checking the Error Log If files could not be stored due to printing errors, identify the cause of the errors by checking the error log on the control panel. Important ❒ The most recent 50 errors are stored in the error log. If a new error is added when there are 50 errors already stored, the oldest error is deleted.

  • Page 72: When You Cannot Print

    Troubleshooting When Using the Printer Function When You Cannot Print Use the following procedures if printing does not start even after performing [Print]. Problem Cause Solution Printing does not start. The power is off. Check the cable is securely plugged into the power outlet and the machine.
  • Page 73 When You Cannot Print Problem Cause Solution Printing does not start. If the machine is operat- Check access point settings when in the ing in an extended wire- infrastructure mode. Depending on the less LAN, the receiver's access point, client access may be limit- MAC address may be ed by MAC address.

  • Page 74: When The Data In Indicator Does Not Light Up Or Flash

    Troubleshooting When Using the Printer Function When the Data In Indicator Does Not Light Up or Flash When the Data In indicator does not light up or flash after starting a print job, data is not being sent to the machine. When the machine is connected to the computer using the interface cable The following shows how to check the print port when the data-in indicator does not light up or blink.

  • Page 75: Other Printing Problems

    Other Printing Problems Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printing from a computer. Problem Cause Solution Print has smudges. Settings for thick pa- • PCL 5e/6 and PostScript 3 per have not been Select [Thick] in the [Type:] list on the [Paper] made when printing...
  • Page 76 Troubleshooting When Using the Printer Function Problem Cause Solution The printed image is With certain func- In the application, change the layout, character different from the im- tions, such as enlarge- size, and character settings. age on the computer's ment and reduction, display.
  • Page 77 Other Printing Problems Problem Cause Solution Images are printed in The feed orientation Set the machine's feed orientation and the the wrong orienta- you selected and the printer driver's feed orientation accordingly. tion. feed orientation se- See the printer driver Help. lected in the printer driver's option setup might not be the...
  • Page 78 Troubleshooting When Using the Printer Function Problem Cause Solution Images are cut off, or You may be using pa- Use the same size paper as that selected in the excess is printed. per smaller than the application. If you cannot load paper of the size selected in the ap- correct size, use the reduction function to re- plication.
  • Page 79 Other Printing Problems Problem Cause Solution When using Win- The correct applica- Make sure the application's paper size and ori- dows 2000/XP/Vista tion or printer driver entation settings match those of the printer or Windows Server settings are not made. driver.
  • Page 80 Troubleshooting When Using the Printer Function Problem Cause Solution Printing by Bluetooth • A communication • Remove the machine from close proximity is slow. error might have with IEEE 802.11b wireless LAN devices. occurred. • If there are active IEEE 802.11b wireless •...

  • Page 81: When Scan Results Are Not As Expected

    5. Troubleshooting When Using the Scanner Function This chapter describes likely causes of and possible solutions for scanner func- tion problems. When Scan Results Are Not As Expected This section describes causes and remedies when scan results are not as expected. Problem Cause Solution...

  • Page 82: When You Cannot Send Scanned Files

    Troubleshooting When Using the Scanner Function When You Cannot Send Scanned Files The following sections explain likely causes of and solutions for Network Deliv- ery and E-mail Sending-related problems. When Stored Files Cannot Be Accessed This section describes likely causes of and possible solutions for job access-relat- ed problems.

  • Page 83: When Stored Files Cannot Be Edited

    When You Cannot Send Scanned Files When Stored Files Cannot Be Edited This section describes likely causes of and possible solutions for the TWAIN driver failing to operate. Problem Cause Solution Stored files cannot be Limits have been imposed using Contact the administrator.

  • Page 84: Messages Displayed When Using The Scanner Function

    Troubleshooting When Using the Scanner Function Messages Displayed When Using the Scanner Function This section describes likely causes of and possible solutions for error messages that may appear on the machine's control panel. When a Message Is Displayed on the Control Panel This section describes causes and remedies if an error message appears on the display of the control panel.
  • Page 85 Messages Displayed When Using the Scanner Function Message Cause Solution The number of files ex- Reduce the number of files and send Exceeded max. ceeded the maximum them again. number of files number possible. which can be sent at the same time. Reduce the number of the selected files.
  • Page 86 Troubleshooting When Using the Scanner Function Message Cause Solution The destination compu- Check whether the computer name and Cannot find the ter name or folder name the folder name for the destination are specified path. is invalid. correct. Please check the settings.
  • Page 87 Messages Displayed When Using the Scanner Function Message Cause Solution The correct Network set- • Check the network settings of the Connection with tings are not made. client computer. the destination has failed. Check • Check that components such as the LAN cable are connected properly.
  • Page 88 Troubleshooting When Using the Scanner Function Message Cause Solution Too many jobs are in Retry sending after sending jobs in Output buffer is standby state, and send- standby state completes. full. Sending the ing was canceled. data has been cancelled. Please try again later.
  • Page 89 Messages Displayed When Using the Scanner Function Message Cause Solution The entered path format Confirm the destination computer and The entered path is incorrect. the path, and then enter it again. is not correct. Please re-enter. The maximum number of Reduce the number of pages in the Captured file ex- pages per file has been...

  • Page 90: When A Message Is Displayed On The Client Computer

    Troubleshooting When Using the Scanner Function Message Cause Solution The scanned original ex- Specify the scan size and resolution Exceeded max. ceeded maximum data again. Note that it may not be possible data capaci- capacity. to scan very large originals at a high ty.Check the resolution.
  • Page 91 Messages Displayed When Using the Scanner Function Message Cause Solution The set original was mis- • Place the original correctly. Cannot detect the aligned. paper size of the • Specify the scan size. original. Specify • When placing an original directly the scanning on the exposure glass, the lift- size.
  • Page 92 Troubleshooting When Using the Scanner Function Message Cause Solution An access mask is set. Contact the network or scanner admin- Cannot connect to istrator. the scanner. Check the network Access Mask set- tings in User Tools. The ADF cover is open. Check whether the ADF cover is closed.
  • Page 93 Messages Displayed When Using the Scanner Function Message Cause Solution An error has occurred in • Check whether the network cable is Error has oc- the driver. connected correctly to the client curred in the computer. scanner driver. • Check whether the Ethernet board of the client computer is recognized correctly by Windows.
  • Page 94 Troubleshooting When Using the Scanner Function...

  • Page 95: Adding Paper, Toner And Staples

    6. Adding Paper, Toner and Staples This chapter describes troubleshooting procedures that are applicable to all the machine's functions. Loading Paper This section describes what to do when paper runs out and needs reloading. R CAUTION: • When loading paper, take care not to trap or injure your fingers. ”...
  • Page 96 Adding Paper, Toner and Staples Carefully pull out the paper tray until it stops. ANS051S Square the paper and place it print side down. • Whole tray pulled out ANS052S • Left half of the tray pulled out ANS053S Carefully push the paper tray fully in. Note ❒...

  • Page 97: Loading Paper Into Tray 2 And 3

    Loading Paper Loading Paper into Tray 2 and 3 The following procedure describes loading paper into Tray 2 and 3. Important ❒ Various sizes of paper can be loaded in Tray 2 and 3 by adjusting the positions of side fence and end fence. ❒...

  • Page 98: Loading Paper Into The Large Capacity Tray (Lct)

    Adding Paper, Toner and Staples Loading Paper into the Large Capacity Tray (LCT) The following procedure describes loading paper into the large capacity tray (LCT). Important × 11K paper. ❒ The LCT loads A4K, B5K, 8 ❒ Align the paper neatly and press its edge to the right and left plate. Poorly loaded paper causes misfeeds.

  • Page 99: Loading Paper In The Interposer

    Loading Paper Press the {Down} key. The key blinks while the bottom plate is moving down. ANS033S Load paper by repeating steps Close the top cover of the large capacity tray (LCT). Note ❒ The tray can hold up to 4,000 sheets. Loading Paper in the Interposer The following procedure describes loading paper into the interposer.
  • Page 100 Adding Paper, Toner and Staples Load paper orderly. AMS056S Adjust the side fence to the paper size. AMS057S Note ❒ To set the paper in the interposer, align the orientation of originals in the ADF as shown below. ANR026S...
  • Page 101 Loading Paper Orientation-Fixed Paper or Two-Sided Paper The following describes paper with its orientation and printing surface specified (letterhead paper). Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or copied paper) might not print correctly, depending on how the originals and paper are placed.

  • Page 102: Changing The Paper Size

    Adding Paper, Toner and Staples Changing the Paper Size This section describes how to change a paper size. Procedures for changing the paper size differ depending on the tray (tray 1 or other optional paper tray units). Make sure you are following the appropriate procedure before you begin.
  • Page 103 Changing the Paper Size Release the lock on the side fence. ANS023S While pressing down the release lever, slide the side fence until they are aligned the paper size you want to load. ANS024S Slide the end fence until it is aligned with the size of paper to you want to load.
  • Page 104 Adding Paper, Toner and Staples Square the paper and load it print side down. Re-lock the side fence again. ANS026S Carefully slide the paper tray fully in. Check the size on the display. Note ❒ If there is space between the side fence and paper, bring the side fence flush against the edge of the paper.
  • Page 105 Changing the Paper Size Press [System Settings]. Press [Tray Paper Settings] tab. Select the tray for which you want to change the paper settings. Press either of [Tray Paper Size: Tray 2] and [Tray Paper Size: Tray 3].
  • Page 106 Adding Paper, Toner and Staples Select the loaded paper size and feed direction, and then press [OK]. The set paper size and feed direction is displayed. Press the {User Tools/Counter} key. The initial display is shown. Note ❒ If you want to print on paper that is selected automatically after printing on a paper size that is not selected automatically, you must return the set- ting to “Auto Detect”.

  • Page 107: Adding Toner

    Adding Toner Adding Toner This section describes adding and storing toner. R WARNING: • Do not incinerate used toner or toner containers. Toner dust might ig- nite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations. R CAUTION: •...

  • Page 108: Inserting Toner

    Adding Paper, Toner and Staples Important ❒ Fault may occur if you use toner other than the recommended type. ❒ When adding toner, do not turn off the operation switch. If you do, settings will be lost. ❒ Always add toner when the machine instructs you. ❒...

  • Page 109: Used Toner

    Adding Toner Used Toner Toner cannot be re-used. Bring the stored used container to your sales representative or service represent- ative for recycling through our recycling system. If you discard it on your own, treat it as general plastic waste material. Sending Fax Messages When Toner Has Run Out When the machine has run out of toner, the indicator on the display lights.

  • Page 110: Adding Staples

    Adding Paper, Toner and Staples Adding Staples This section describes what to do when staples need replacing. Important ❒ Stapling failures or jams may occur if you use a staple cartridge other than that recommended. Refill the stapler according to the finisher type. (Check the type if you are un- sure.) For details about type of finisher, see “Options”, About This Machine.

  • Page 111: 3,000 Sheet-100 Sheet Staple Finisher

    Adding Staples Note ❒ If you cannot pull out the upper unit of the cartridge, there are staples remain- ing inside the cartridge. Use all the staples, do not add more. 3,000 Sheet-100 Sheet Staple Finisher The following procedure describes how to add staples to the 3,000 Sheet-100 Sheet Staple Finisher.

  • Page 112: Booklet Finisher (Saddle Stitch)

    Adding Paper, Toner and Staples Booklet Finisher (Saddle Stitch) The following procedure describes how to add staples to the Booklet Finisher. ANS060S...

  • Page 113: Clearing Misfeeds

    7. Clearing Misfeeds This chapter describes what to do when paper or originals misfeed (become jammed inside the machine). Removing Jammed Paper This section describes how to locate and remove jammed paper. R CAUTION: • The inside of the machine could be very hot. Do not touch any parts other than specified in this document when removing misfed paper.

  • Page 114: Locating Jammed Paper

    Clearing Misfeeds Locating Jammed Paper If a misfeed happens, remove the misfed paper or original following the proce- dures stated on the sticker on the rear of main unit front cover. A misfeed has occurred in the place corresponding to the letter displayed on the control panel.
  • Page 115 Removing Jammed Paper Press the key of the section from where you want to remove the jammed pa- per. After each step is complete, press [Next]. To go back to the previous step, press [Previous]. When the jammed paper is entirely removed, restore the machine to its original state.

  • Page 116: When A Is Lit

    Clearing Misfeeds When A Is lit This section describes how to remove jammed paper when A is lit. BFQ001S When B Is lit This section describes how to remove jammed paper when B is lit. ANS003S When C Is lit This section describes how to remove jammed paper when C is lit.

  • Page 117: When D Is Lit

    Removing Jammed Paper When D Is lit This section describes how to remove jammed paper when D is lit. BFQ002S When E Is lit This section describes how to remove jammed paper when E is lit. BFQ003S...

  • Page 118: When F Is Lit

    Clearing Misfeeds When F Is lit This section describes how to remove jammed paper when F is lit. BFQ004S...

  • Page 119: When N Is Lit

    Removing Jammed Paper When N Is Lit This section describes how to remove jammed paper when N1-N3 is lit (when Z- Folding Unit is installed). When N1 is lit ANS008S When N2 or N3 is lit ANS009S...

  • Page 120: When P Is Lit

    Clearing Misfeeds When P Is Lit This section describes how to remove jammed paper when P1-P2 is lit. When P1 is lit ANS010S When P2 is lit ANS011S...

  • Page 121: When Q Is Lit

    Removing Jammed Paper When Q Is lit This section describes how to remove jammed paper when Q is lit (when Inter- poser is installed). ANS012S...

  • Page 122: When R Is Lit

    Clearing Misfeeds When R Is Lit This section describes how to remove jammed paper when R1-R12 is lit. 3,000 Sheet-50 Sheet Staple Finisher BFQ005S...
  • Page 123 Removing Jammed Paper 3,000 Sheet-100 Sheet Staple Finisher BFQ009S...
  • Page 124 Clearing Misfeeds Booklet Finisher (Saddle Stitch) BFQ006S BFQ007S...

  • Page 125: When W Is Lit

    Removing Jammed Paper When W Is lit This section describes how to remove jammed paper when W is lit (when Mail- box is installed). ANS017S When U Is lit This section describes how to remove jammed paper when U is lit (when Large Capacity Tray (LCT) is installed).

  • Page 126: Removing Jammed Staples

    Clearing Misfeeds Removing Jammed Staples This section describes how to remove jammed staples. Important ❒ Curled paper may cause staples to jam. To avoid this, turn copy paper over in the tray. ❒ When the finisher is installed, after removing jammed staples, staples will not be ejected the first few times you try to use the stapler.

  • Page 127: 3,000 Sheet-100 Sheet Staple Finisher

    Removing Jammed Staples 3,000 Sheet-100 Sheet Staple Finisher The following procedure describes how to remove jammed staples from the 3,000 Sheet-100 Sheet Staple Finisher. BFQ010S...

  • Page 128: Booklet Finisher (Saddle Stitch)

    Clearing Misfeeds Booklet Finisher (Saddle Stitch) The following procedure describes how to remove jammed staples from the Booklet Finisher. ANS062S...

  • Page 129: Removing Punch Waste

    Removing Punch Waste Removing Punch Waste This section describes how to remove punch waste. Note ❒ While “ ” is displayed, you cannot use Hole Punch Receptacle is full. the Punch function. 3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher The following procedure describes how to remove punch wastes from the 3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher.

  • Page 130: 3,000 Sheet-100 Sheet Staple Finisher

    Clearing Misfeeds Reinstall the punch waste box. ADB034S Close the front cover of finisher. “ ” disappears. Hole Punch Receptacle is full. Note ❒ If you do not reinstall the punch waste box in Step , the “ Hole Punch Re- ”...
  • Page 131 Removing Punch Waste Pull out the punch waste box carefully, and then remove punch waste. ANS020S Reinstall the punch waste box. ANS021S Close the finisher front cover. “ ” disappears. Hole Punch Receptacle is full. Note ❒ If you do not reinstall the punch waste box in Step , the “...
  • Page 132 Clearing Misfeeds...

  • Page 133: Remarks

    8. Remarks This chapter describes how to maintain and operate the machine. Where to Put Your Machine This section provides precautions for installation, movement and disposal. Machine Environment Choose your machine's location carefully. Environmental conditions greatly affect its performance. Optimum environmental conditions The following describes precautions when locating the machine.

  • Page 134: Moving

    Remarks Environments to avoid • Locations exposed to direct sunlight or other sources of strong light (more than 1,500 lux). • Locations directly exposed to cool air from an air conditioner or heated air from a heater. (Sudden temperature changes can cause condensation to form inside the machine.) •...

  • Page 135: Power Connection

    Where to Put Your Machine Power Connection The following describes power supply. R WARNING: • Connect the machine to the power source specified on the inside front cover of this manual and do not use any other power sources. Connect the power cord directly to a wall outlet and do not use an extension cord.

  • Page 136: Access To The Machine

    Remarks Access to the Machine Place the machine near the power source, providing the clearance areas shown. ZGVY510E Rear: 5 cm (2”) or more Right: 4 cm (1.6”) or more Front: 70 cm (27.5”) or more Left: 10 cm (4”) or more Note ❒...

  • Page 137: Maintaining Your Machine

    Maintaining Your Machine Maintaining Your Machine If the exposure glass, exposure glass cover, or ADF belt is dirty, copy clarity may be reduced. Clean these parts if they are dirty. Important ❒ Do not use chemical cleaners or organic solvents, such as thinner or benzene. If such substances get inside the machine or melt plastic parts, a failure might occur.

  • Page 138: Cleaning The Exposure Glass Cover

    Remarks Cleaning the Exposure Glass Cover The following procedure describes how to clean the exposure glass cover. Cleaning the Auto Document Feeder The following procedure describes how to clean the ADF. Clean the white sheet of the ADF. Clean 1 and 2. AMJ031S Pull the lever.
  • Page 139 Maintaining Your Machine Wipe the scanning glass. ZGUH710J...

  • Page 140: Index

    INDEX Data Storage 3,000 Sheet-100 Sheet Display During Connect Copy Staple Finisher Document Server 3,000 Sheet-50 Sheet Duplex Staple Finisher Edit Access to the Machine Enquiry Adding paper Environment Adding staples Environments to avoid Adding toner Error Log Adjusting the Volume Error Mail Notification Alert Messages Error Occurs Using Internet Fax...
  • Page 141 Machine Address Info Scanner Function Machine environment Scanning is Not Done as Expected Maintaining Your Machine Server-Generated Error E-mail Maintenance Info Stamp Memory is Full Status Messages Messages Displayed When Using the Stored Files Cannot Be Accessed Copy/Document Server Function Stored Files Cannot be Edited Messages Displayed When Using the Facsimile Function...
  • Page 142 D052-7452...
  • Page 143 Bluetooth SIG, Inc. and any use of such marks by Ricoh Company, Ltd. is under license. Other product names used herein are for identification purposes only and might be trademarks of their respective companies.
  • Page 144 Type for 8060/MP 6000/LD260/Aficio MP 6000 Type for 8070/MP 7000/LD270/Aficio MP 7000 Type for 8080/MP 8000/LD280/Aficio MP 8000 EN USA D052-7452...

This manual is also suitable for:

Aficio mp 6000 s/pAficio mp 7000 s/pAficio mp 8000 s/p

Table of Contents