Linksys SPA9000-NA Installation And Configuration Manual page 66

Routing Calls to a Receptionist, Extension, or Hunt Group
The LVS is able to route incoming call to any extension, including the receptionist phone, defined in
the system .
1 . Start Internet Explorer, and then enter the IP address of the SPA9000 . Click
then click Advanced .
Voice tab > Line 1 .
2 . Click
3 . In the Contact List field, enter the extension number of the phone or hunt group where you
want the calls to be routed . To ring multiple phone simultaneously, type a comma between each
number .
NOTE:
For information about how to configure hunt groups or shared extensions, see
"Configuring Hunt Groups" on page
4 . Optionally, add call forward information to the Contact List to specify how unanswered calls are
handled .
NOTE: It is useful to add call forward information to ensure that calls are answered when the
designated phone is unstaffed, as may be the case during lunch time or after hours . In this case,
if the call is not answered within a specified time, the call is routed to another phone or to the
Auto Attendant .
a . Add the call forward information to the
SYNTAX: <target_extension_number>, cfwd=<forwarded_number>
EXAMPLE: 100, cfwd=102
b . Modify the Cfwd No Ans Delay parameter, which defines the number of seconds that elapse
before a call is considered to be unanswered .
Example: Incoming calls are routed to the receptionist (extension number 100) . If the receptionist
does not answer the call in 15 seconds, the incoming call is forwarded to the Auto Attendant .
Contact list:
–
100,cfwd=aa
Cfwd No Ans Delay:
–
5 . Repeat this procedure for all active lines .
Submit All Changes . The SPA9000 and the phones reboot .
6 . Click
7 . To verify your progress:
a . Verify that incoming calls are routed directly to the desired extension number .
b . If you configured a call forward option, verify that the call is forwarded correctly after the
specified Call Forward No Answer time .
Linksys Voice System Installation and Configuration Guide
Configuring Phone Service and Voice Mail
71 .
Contact List field, as shown below:
15
Configuring Inbound Call Routing
Admin Login and
65