Linksys SPA9000-NA Installation And Configuration Manual page 106

Q. When the phones boot up, the LEDs flash yellow for several seconds and then turn green.
This behavior indicates that the switch is performing spanning tree functions, which may interfere
with VoIP performance . For proper performance, both spanning tree and Port Fast should be enabled
on the switch . For instructions about configuring these settings on the SLM224P, see
Fast on the SLM224P Switch" on page
flash yellow after a reboot .
Q. I am using the SPA400 for voice mail but am having trouble retrieving messages from a
phone. When I press the Message button on the phone, I am prompted to enter a mailbox
number, or I get a busy tone.
If the station is properly configured, you should be prompted for a password when you press the
Message button . The other responses are caused by the following issues:
Mailbox not assigned to the phone:
•
not assigned to the phone . Review the settings on the SPA400 Voice mail User page to determine
which mailboxes are configured . Next, check the Telephone Configuration > Ext 1 page, Call Feature
Settings section . Make sure that the Mailbox ID field displays the correct line interface number for
the SPA400 as well as a valid mailbox number; for example, 2102 (line interface 2, mailbox number
102) . For more information, see
page 55) and "Setting Up Each Station" on page
USB drive issues or line interface issues:
•
configuration . Verify that the USB drive is properly inserted into the SPA400 . Verify that the correct
data was entered on the Line 2 configuration page (see
the SPA400 for PSTN and Voice Mail Service" on page
Q. When a call comes into a Shared Line Appearance, only one phone rings.
Make sure that the SLA is configured properly on each phone . You must configure the information
the Ext N page and on the Phone page for each phone . Review the step-by-step instructions in
"Configuring Shared Line Appearances" on page
Q. I am trying to upgrade a phone with a PC that is connected to the PC port. The upgrade is not
successful.
You cannot perform a firmware upgrade from a PC that is connected to the phone that you are
upgrading . The phone reboots several times during the upgrade process, and as a result the firmware
cannot be retrieved from the computer . Unplug the PC from the phone and instead connect it to an
available port on the switch .
Q. I manually entered the proxy address into my phone configuration but it doesn't register
with the SPA9000.
Verify that you entered the correct SPA9000 IP address and the correct proxy listen port (default
6060) . For example, enter 192 .168 .0 .1:6060 in the Proxy location of the SPA941 .
Q. Why can't I register the FXS ports to an outside proxy?
The FXS ports are registered directly with the SPA9000; no options exists for it to connect to another
proxy .
Q. Why do only four SPA900 series clients register?
If you need to add more than four phones, install the SPA9000 firmware version 5 .2 .5, which supports
up to 16 IP phones .
Linksys Voice System Installation and Configuration Guide
29 . After you enable Port Fast, the phone LEDs should no longer
If you are prompted to enter a mailbox number, a mailbox is
"Configuring the Voice Mail Server and Voice Mail Users" on
57, in this guide .
A busy tone indicates a problem with the
"Configuring SPA9000 Connectivity with
48) .
69 .
"Enabling Port
105