Linksys SPA9000-NA Installation And Configuration Manual page 107

Q. The IP phone can make internal calls to other IP phones and analog phones but it cannot
make external calls.
If this is a new installation with no successful outbound calls:
•
SPA9000 line interface is registered . Follow these steps:
a . Connect to the SPA9000 administration web server, and choose Admin access with Advanced
settings .
Voice tab > Info .
b . Click
c . Scroll down to the Line N Status section, where N is the number of the line interface .
d . Verify that the Registration State is Registered .
e . If the line interface is not registered, then click the
Proxy, and Password supplied by your Internet Telephony Service Provider (ITSP) .
Submit All Changes .
f . Click
If outbound calls previously were placed successfully:
•
dialed digits are accepted by the dial plan . If the problem is not with the dial plan, consider the
following possible causes:
FXO lines:
The PSTN central office connection might be disconnected or disabled on the
–
PSTN side . Connect an analog phone or a test set directly to the FXO line to see if it can get
dial tone .
ITSP service: The network connection could be down . See if you can browse to an external
–
web site such as Linksys .com . The ITSP network (Softswitch or Gateway) could be out of
service .
Q. My SPA9000 is behind a NAT device or firewall and I'm unable to make a call or I'm only
receiving a one-way connection. What should I do?
This problem is caused by problems with NAT mapping . There are various methods for resolving
the problem . For a brief overview, see
Administration Guide .
Q. When an outside line calls the SPA9000, it rings one time and then goes to the Auto
Attendant.
By default, if no one answers the call after 12 seconds, then the call goes to the Auto Attendant . To
change this setting, follow these steps:
1 . Connect to the SPA9000 administration web server, and choose Admin access with Advanced
settings .
2 . Click Voice tab > SIP .
3 . Scroll down to the Auto Attendant Parameters section .
4 . To allow more time for your staff to answer the phone, enter a higher number of seconds in the
appropriate Answer Delay setting (DayTime, NightTime, or Weekends/Holidays) .
NOTE: Alternatively, change the Contact List to route the inbound calls to another number or
group of numbers . See
Submit All Changes .
5 . Click
Q. How can I change greetings for the Auto Attendant?
You can record greetings by using the SPA9000 IVR . You also can specify a TFTP server from which
recordings can be downloaded by the SPA9000 . For more information, see the Linksys Voice System
Administration Guide .
Linksys Voice System Installation and Configuration Guide
"NAT Mapping" on page
"Routing Calls to a Receptionist, Extension, or Hunt Group" on page
Check to see whether the
Line N tab and enter the correct User ID,
First determine whether or not the
21 . For instructions, see the LVS
65 .
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