Linksys SPA9000-NA Installation And Configuration Manual
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Linksys SPA9000-NA Installation And Configuration Manual

Linksys SPA9000-NA Installation And Configuration Manual

Linksys voice system installation and configuration using the administration web server
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INSTALLATION and
CONFIGURATION
GUIDE
Linksys Voice System

Installation and Configuration

Using the Administration Web Server

SPA9000 IP Telephony System
SPA400 PSTN VoIP Gateway with Integrated Voice Mail Server
SPA9x2 IP Phones

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Table of Contents
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Summary of Contents for Linksys SPA9000-NA

  • Page 1: Installation And Configuration

    INSTALLATION and CONFIGURATION GUIDE Linksys Voice System Installation and Configuration Using the Administration Web Server SPA9000 IP Telephony System SPA400 PSTN VoIP Gateway with Integrated Voice Mail Server SPA9x2 IP Phones...

  • Page 2: Table Of Contents

    Contents About This Guide Finding Information in PDF Files . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Finding Text in a PDF .
  • Page 3 Contents ITSP Service, PSTN and ISDN Access and Local Voice Mail Service . . . 24 Services and Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Basic Services and Equipment .
  • Page 4 Contents Configuring SPA9000 Connectivity with the SPA400 for PSTN and Voice Mail Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Configuring SPA9000 Connectivity for PSTN Access Only .
  • Page 5 Contents Localizing the Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Localizing the Phone Display Language .

  • Page 6: About This Guide

    About This Guide Finding Information in PDF Files About This Guide This guide helps you to prepare your site and to complete the basic installation and configuration of the Linksys Voice System . This guide describes the LVS solution and its components . It also presents step-by-step instructions to help you to install and configure the system, to select the features that the business needs, to verify the installation, and to resolve any problems that occur .

  • Page 7: Copyright And Trademarks

    Cisco Systems, Inc . and/or its affiliates in the U .S . and certain other countries . Copyright © 2007 Cisco Systems, Inc . All rights reserved . Other brands and product names are trademarks or registered trademarks of their respective holders .

  • Page 8: Related Documents

    About This Guide Finding Information in PDF Files Related Documents This guide is part of a complete suite of documentation that is available to assist you in using and configuring Linksys devices . The following documents are of special interest to LVS administrators . These documents and more are available at Linksys .com .

  • Page 9: Getting Started

    Getting Started LVS Solution Overview Getting Started Before you start installing and configuring your system, you need to become familiar with the features of the Linksys Voice System and the equipment and services that are required to meet the needs of the business . This chapter is essential reading before you begin installing the equipment or configuring the system .

  • Page 10: Getting To Know Your Spa9000

    Getting Started Introducing LVS Equipment LVS Solution Overview SPA9xx IP Phones SPA400 for Voice Mail SLM224P Switch SPA9000 IP PBX Analog Phones or Fax Machines SPA400 for PSTN Access WRV200 Router Analog Phone Lines Integrated Access Device Internet As illustrated, the complete LVS solution typically includes the SPA9000 IP PBX system, the SPA400 PSTN gateway with voice mail, and several SPA9xx series IP phones .
  • Page 11 Getting Started Introducing LVS Equipment “Getting to Know Your WRV200 Router” on page 14 • “Getting to Know the SLM224P Switch” on page 16 • Getting to Know Your SPA9000 The SPA9000 is an IP PBX system with high-end features comparable to traditional large business voice services .

  • Page 12: Getting To Know Your Spa400

    Getting Started Introducing LVS Equipment SPA9000 Back Panel Port Description/Notes Phone 1, Phone 2 Use these ports to connect analog phones or fax machines to your IP phone account . Ethernet Use this port to connect a computer for administration of the SPA9000 . Internet Use this port to connect the SPA9000 to the Local Area Network (LAN) .

  • Page 13: Getting To Know Your Spa9Xx Phones And Accessories

    Getting Started Introducing LVS Equipment Description/Notes Line 1, 2, 3, 4 • Steady green: The line is active . • Flashing: The line is ringing . • Off: The line is idle . • Steady green: The USB voice mail module is registered . •...
  • Page 14 Getting Started Introducing LVS Equipment Product Name RJ-45 Voice Lines Additional Features/Notes SPA962* Six-line IP Phone with high- resolution color display and Power over Ethernet (PoE) support SPA932 — — Attendant console (sidecar) for SPA962 with 32 buttons and LEDs for monitoring and call transfer POES5 Provides an 802 .3af PoE port...

  • Page 15: Getting To Know Your Wrv200 Router

    Getting Started Introducing LVS Equipment Getting to Know Your WRV200 Router WRV200 is a VPN router with a Wireless-G access point for small offices and home offices . It is strongly recommended for use with the Linksys Voice System . WRV200 Front Panel LED/Port Description...
  • Page 16 Getting Started Introducing LVS Equipment WRV200 Back Panel LED/Port Description Power The port is used to connect the router to AC power, using the provided power cable . Reset • The Reset button has two functions: • If the Router is having problems connecting to the Internet, press the Reset button for just a second with a paper clip or a pencil tip .

  • Page 17: Getting To Know The Slm224P Switch

    Getting Started Introducing LVS Equipment Getting to Know the SLM224P Switch The SLM224P switch has 24 10/100 Copper ports with two shared Gigabit copper or optical (SFP) uplink interfaces for connecting the switch to the core network . NOTE: In this guide, the SLM224P switch is used in all examples . However, various Linksys switches can be used with the LVS .
  • Page 18 Getting Started Introducing LVS Equipment SLM224P Back Panel The back panel has one port, the Power port, which is used to connect the power cord . Linksys Voice System Installation and Configuration Guide...

  • Page 19: Installation And Configuration Process Overview

    Installation and Configuration Process Overview Installation and Configuration Process Overview This chapter provides an overview of the installation and configuration process . Preparation Chapter 3, “Preparation”, you learn about the equipment and service requirements, bandwidth requirements, call capacity, and related topics , to ensure that the system is well designed to meet the needs of the customer .

  • Page 20: Preparation

    Preparation Site Survey Preparation To ensure that the installation process goes smoothly, verify that you have the services, equipment, and information described in the following sections . This chapter is essential reading before you begin installing the equipment or configuring the system . Refer to the following topics: “Site Survey”...

  • Page 21: Wide Area Network (Wan) Quality Of Service

    Preparation Network Setup Review NOTE: Some ITSP SIP trunk services limit the maximum number of simultaneous calls . Please check with your Service Provider to understand the maximum number of simultaneous calls each SIP trunk supports . For more information about bandwidth calculation, refer to the following web sites: http://www .erlang .com/calculator/lipb/ http://www .packetizer .com/voip/diagnostics/bandcalc .html Wide Area Network (WAN) Quality of Service...

  • Page 22: Nat Mapping

    Preparation Quality of Service NAT Mapping Network Address Translation (NAT) is a function that allows multiple devices to share the same public, routable, IP address to establish connections over the Internet . NAT is present in many broadband access devices to translate public and private IP addresses . To enable VoIP to co-exist with NAT, some form of NAT traversal is required .

  • Page 23: Deployment Scenarios

    Preparation Deployment Scenarios Deployment Scenarios To ensure that the system meets the customer’s needs, consider the requirements for PSTN access, VoIP service, voice mail, and legacy equipment such as analog phones and fax machines . Also consider the number of IP phones that are required to handle the expected call volume . ITSP Service without Local PSTN Access or Voice Mail In this scenario, the customer requires a robust phone system but is not using VoIP services .

  • Page 24: Lvs With Itsp Service, Pstn Access And Local Voice Mail Service

    Preparation Deployment Scenarios LVS with ITSP Service, PSTN Access and Local Voice Mail Service In this scenario, a customer wants to use ITSP service for reduced long distance fees but needs to support legacy local telephone numbers (for example, to receive calls over the original-legacy telephone number, or to route local telephone calls) .

  • Page 25: Itsp Service, Pstn And Isdn Access And Local Voice Mail Service

    Preparation System Design Considerations ITSP Service, PSTN and ISDN Access and Local Voice Mail Service In this scenario, the customer takes full advantage of the LVS solution, with the SPA9000 IP PBX, VoIP service, one SPA400 unit for voice mail service, and one additional SPA400 unit for PSTN access (four FXO ports per unit), one ISDN Gateway for ISDN BRI access (up to four BRI ports per unit), and up to 16 SPA9xx IP phones .

  • Page 26: Services And Equipment

    Preparation Services and Equipment Services and Equipment To install and configure LVS, you need the following services and equipment . Basic Services and Equipment The following basic services and equipment are required: An Integrated access device or modem for broadband access to the Internet; business grade •...

  • Page 27: Downloading Firmware

    Preparation Downloading Firmware Downloading Firmware Before installing and configuring your system, download the latest firmware for your SPA9000, SPA400 (if present), and SPA9xx phones . This guide supports the following firmware releases . The installed firmware must be at least the indicated in the table below .
  • Page 28 Preparation Downloading Firmware 12 . Continue as needed for the other devices in your LVS: SPA400 – Click Choose A Product in the left navigation pane . On the Choose A Product page, choose IP PBX from the Voice over IP (VoIP) drop-down list . Choose SPA4000 on the Choose The Device page .

  • Page 29: Connecting The Lvs Equipment

    Connecting the LVS Equipment Connecting and Configuring the Switch Connecting the LVS Equipment This chapter explains how to connect your equipment and upgrade the firmware . Connect the equipment in the described order . At the end of each section, you verify that the installation is progressing correctly .

  • Page 30: Configuring The Switch

    Connecting the LVS Equipment Connecting and Configuring the Switch Connect the power cord to the power port, and then connect the power adapter to an electrical outlet . The Power LED is solid amber during the Power-On Self Test (POST) . Then the LED is solid green . You are ready to configure the switch .
  • Page 31 Connecting the LVS Equipment Connecting and Configuring the Switch Setting QoS on the SLM224P Switch To avoid possible network related delays, configure QoS on the switch . Click QoS tab > CoS Settings . QoS Mode list, select Basic . From the Save Settings .

  • Page 32: Installing The Spa9000

    Connecting the LVS Equipment Installing the SPA9000 Installing the SPA9000 This section explains how to connect the SPA9000 to your switch, to administer it with an analog phone and a computer, to upgrade the firmware, and to set up the WAN connection . Internet Integrated Router Access Device...
  • Page 33 Connecting the LVS Equipment Installing the SPA9000 The Power LED turns red and then green, and then the SPA9000 begins the boot process . NOTE: If the SPA9000 has been used previously, reset it to the factory defaults before you proceed to the other steps in the configuration process .
  • Page 34 Connecting the LVS Equipment Installing the SPA9000 Firmware Upgrade Warning window appears, click Continue . When the In the next window that appears, enter the IP address of the SPA9000, and then click OK . Linksys Voice System Installation and Configuration Guide...
  • Page 35 Connecting the LVS Equipment Installing the SPA9000 In the Confirm Upgrade window, verify that the correct device information and product number appear . Then click Upgrade . A progress message appears while the upgrade is in progress . The success window appears when the upgrade is completed .

  • Page 36: Setting Up The Wan Connection For The Spa9000

    Connecting the LVS Equipment Installing the SPA9000 Setting Up the WAN Connection for the SPA9000 The SPA9000 becomes a DHCP client of any server on the network . The recommended setting is to use a static IP address . This configuration provides ease of installation and prevents connectivity issues that would occur if the IP address of the SPA9000 changed .

  • Page 37: Installing The Ip Phones

    Connecting the LVS Equipment Installing the IP Phones Router tab > Status . In the System Status section, confirm the WAN To verify your progress, click Connection Type, Current IP, Current Netmask, Current Gateway, and Primary DNS . Installing the IP Phones Now you can connect the IP phones to the switch .

  • Page 38: Connecting An Ip Phone To The Switch

    Connecting the LVS Equipment Installing the IP Phones “Connecting an IP Phone to the Switch” on page 37 • “Connecting Optional Devices” on page 38 • Connecting an IP Phone to the Switch Assemble the IP phone . For more information, refer to the phone user guide . NOTE: If you are connecting the SPA9x1 series phone that requires its own power, connect the phone’s power cord to the power port, and then connect the power adapter to an electrical...

  • Page 39: Connecting Optional Devices

    Connecting the LVS Equipment Installing the IP Phones Connecting Optional Devices Depending on the site requirements, you may need the following additional devices: POES5 Power Adapter: The POES5 provides an 802 .3af PoE port for connection back to a PoE •...
  • Page 40 Connecting the LVS Equipment Installing the IP Phones OK . In the next window that appears, enter the IP address of the phone, and then click When the Confirm Upgrade window appears, verify that the correct device information and product number appear . Then click Upgrade . A progress message appears while the upgrade is in progress .

  • Page 41: Installing The Spa400

    Connecting the LVS Equipment Installing the SPA400 To verify the upgrade, complete the following tasks: Press the Setup button on the phone keypad . Scroll down to 10 - Product Info, and then press the Select soft key . Scroll down to 3 - Software Version .
  • Page 42 Connecting the LVS Equipment Installing the SPA400 Connecting the SPA400 to the Switch You can connect up to four SPA400 devices to the system . NOTE: If you install multiple SPA400 units, keep track of the MAC addresses to ensure that you know which device you are configuring .
  • Page 43 Connecting the LVS Equipment Installing the SPA400 When the password prompt appears, enter the default user name, Admin, with no password . Then click OK . NOTE: The user name must be entered exactly as shown: Admin . For information about managing system access, refer to the LVS Administration Guide .
  • Page 44 Connecting the LVS Equipment Installing the SPA400 When the password prompt appears, enter the default user name, Admin, with no password . Then click OK . NOTE: The user name must be entered exactly as shown: Admin . For information about managing system access, refer to the LVS Administration Guide .
  • Page 45 Connecting the LVS Equipment Installing the SPA400 Upgrade . Click OK . When the confirmation message appears, click When the Setup page reappears, verify that the Firmware Version number matches the version that you installed . You have successfully upgraded the firmware . NOTE: You may need to refresh your browser to display the updated banner reflecting the new version number .

  • Page 46: Configuring Phone Service And Voice Mail

    Configuring Phone Service and Voice Mail Configuring the SPA9000 Configuring Phone Service and Voice Mail This chapter guides you through the basic tasks that are required to get your voice system running . After you complete these procedures, users will be able to place and receive calls from the ITSP and from the PSTN .
  • Page 47 Configuring Phone Service and Voice Mail Configuring the SPA9000 Enter the following settings on the Voice>SIP page: Under PBX Parameters, set Force Media Proxy to Yes . This setting ensures that the voice path – goes through the SPA9000, which acts as a media relay . PBX Phone Parameters section, set CTI Enable to Yes .
  • Page 48 Configuring Phone Service and Voice Mail Configuring the SPA9000 Admin Login and Start Internet Explorer, and then enter the IP address of the SPA9000 . Click then click Advanced . Voice tab > Line 1 . Click NOTE: Any line can be used for ITSP service . However, for simplicity and consistency throughout this Install Guide, Line 1 is used for this purpose .

  • Page 49: Configuring Spa9000 Connectivity With The Spa400 For Pstn And Voice Mail Service

    Configuring Phone Service and Voice Mail Configuring the SPA9000 To verify your progress, perform the following tasks: After the devices reboot, click Voice tab > Info . Scroll down to the Line 1 Status section of the – page . Verify that the line is registered . You may need to refresh the browser screen to see the new status .
  • Page 50 Configuring Phone Service and Voice Mail Configuring the SPA9000 Admin Login and Start Internet Explorer, and then enter the IP address of the SPA9000 . Click then click Advanced . Voice tab > Line 2 . Click NOTE: Any line can be used; however, for consistency throughout this Install Guide, Line 1 is used for ITSP service and Line 2 is used for the SPA400 interface .
  • Page 51 Configuring Phone Service and Voice Mail Configuring the SPA9000 NOTES: SIP Port: You can keep the default value of 5061 for Line 2 . Each line must have a unique SIP – port . Contact List: Leave the default value, aa, for the Auto Attendant . Later, you can make –...

  • Page 52: Configuring Spa9000 Connectivity For Pstn Access Only

    Configuring Phone Service and Voice Mail Configuring the SPA9000 Configuring SPA9000 Connectivity for PSTN Access Only You can configure the SPA9000 so that the users can place and receive calls through PSTN lines that are connected to a SPA400, or to multiple SPA400 devices . Set up a line interface for each SPA400 that you connect .

  • Page 53: Configuring The Spa400

    Configuring Phone Service and Voice Mail Configuring the SPA400 Configuring the SPA400 If you have a SPA400 in your network, you need to configure the SPA400 to communicate with the SPA9000 . In addition, if you are using the SPA400 as a voice mail server, you need to configure the voice mail settings .
  • Page 54 Configuring Phone Service and Voice Mail Configuring the SPA400 Domain Name Server (DNS) Address section: Primary DNS: Enter the IP address of the primary DNS server . – Secondary DNS: Enter the IP address of the secondary DNS server . –...
  • Page 55 Configuring Phone Service and Voice Mail Configuring the SPA400 Enter the following settings on the Voice page: Preferred Codec: Select G.711u . – Packetization: Choose 30ms from the Packetization drop-down list for G .711U . – VAD: Choose OFF from the VAD drop-down list for G .711U . –...
  • Page 56 Configuring Phone Service and Voice Mail Configuring the SPA400 If you connected PSTN lines to the ports on the SPA400, confirm that you can place an – external call to the phone number that is associated with the PSTN line . The Auto Attendant answers the call .
  • Page 57 Configuring Phone Service and Voice Mail Configuring the SPA400 Mailbox deposit number: Š The SPA9000 uses the deposit number to deposit voice mail on the voice mail server . Mailbox manage number: Š The SPA9000 uses the deposit number to access voice mail on the voice mail server . Use the following illustration as a guide .

  • Page 58: Setting Up Each Station

    Configuring Phone Service and Voice Mail Setting Up Each Station Restart System button . Click the When the confirmation message appears, click OK . The SPA400 reboots . When the Reboot OK. Go to Setup Page? message appears, click OK . To verify your progress, click the Status tab, and verify the following settings: USB status: Mount...
  • Page 59 Configuring Phone Service and Voice Mail Setting Up Each Station General, enter a Station Name . Under NOTE: This setting assists you in managing the phones . Voice Mail (required if using SPA400 voice mail server): Click the Ext 1 tab . Under Call Feature Settings, enter the Mailbox ID in the following format: <lineN><mailbox>...

  • Page 60: Enabling Remote Voice Mail Access (Optional)

    Configuring Phone Service and Voice Mail Enabling Remote Voice Mail Access (Optional) Mailbox Status: Click Voice tab > Line 2 . In the Proxy and Registration section, check the – Mailbox Status field . You should see a listing for each extension that you configured with voice mail .

  • Page 61: Configuring Third-Party Isdn Gateways (Optional)

    Configuring Phone Service and Voice Mail Configuring Third-Party ISDN Gateways (Optional) vmmN: Replace N with the number of the SPA9000 line interface (Line 1 . . . Line 4) that is – configured for the SPA400 voice mail server . AA Dial Plan 2 field, for the purpose of allowing remote Copy and paste the same string into the access of voice mail at all times of day .

  • Page 62: Outbound Call Routing

    Configuring Phone Service and Voice Mail Outbound Call Routing Outbound Call Routing By default, all external calls are placed by pressing 9 . You may want to set up different steering digits so that users can choose the line for an outbound call . For example, you may want users to press 8 for the ITSP service that is configured on Line 1, and to press 9 for the PSTN service that is configured on Line 2 .
  • Page 63 Configuring Phone Service and Voice Mail Outbound Call Routing NOTES: sdigits: Steering digits for outbound calling . Š If there is more than one line connected, then include the steering digits in the following Š format: [sdigit1sdigit2] . For example, if the system is connected to an ITSP via Line 1 (with 9 as steering digit) and to the PSTN via the SPA400 on Line 2 (with 8 as steering digit): ([89],[3469]11S0|[89],<:1408>[2-9]xxxxxx|[89],<:1>[2-9]...
  • Page 64 Configuring Phone Service and Voice Mail Outbound Call Routing Typical Outbound Call Routing Examples ITSP Only: The system has an ITSP service connected to Line 1 only . The user (in USA) would like • to press 9 to dial outbound (default configuration) . Call Routing Rule: (<:L1>9xx.) Phone dial plan (US): (9,[3469]11S0|9,<:1408>[2-9]xxxxxx|9,<:1>[2-9] xxxxxxxxxS0|9,1[2-9]xxxxxxxxxS0|9,011xx.|9,xx.|[1-8]xx)

  • Page 65: Configuring Inbound Call Routing

    Configuring Phone Service and Voice Mail Configuring Inbound Call Routing Configuring Inbound Call Routing Inbound call routing defines how external incoming calls are handled and routed by the LVS . You can configure the following options to handle the incoming calls: “Routing Calls to the Auto Attendant (Default)”...
  • Page 66 Configuring Phone Service and Voice Mail Configuring Inbound Call Routing Routing Calls to a Receptionist, Extension, or Hunt Group The LVS is able to route incoming call to any extension, including the receptionist phone, defined in the system . Start Internet Explorer, and then enter the IP address of the SPA9000 . Click Admin Login and then click Advanced .
  • Page 67 Configuring Phone Service and Voice Mail Configuring Inbound Call Routing Using Direct Inward Dialing to Phone Extensions Direct Inward Dialing allows the external users to dial directly any phone extension in the LVS system, without passing through the Auto Attendant or the receptionist . Before proceeding with the configuration you need to have the full correspondence between the external (DID) number and the extension number .
  • Page 68 Configuring Phone Service and Voice Mail Configuring Inbound Call Routing Plan the DID-to-extension mapping . EXAMPLE: The following table shows example of a DID table . DID number Extension number User 408-555-5550 Auto Attendant 408-555-5551 User 1 408-555-5552 User 2 408-555-5553 User 3 408-555-5554...

  • Page 69: Configuring Special Features

    Configuring Special Features Using the Internal Music Source for Music On Hold Configuring Special Features LVS offers a robust feature set for small businesses . This chapter helps you to get started setting up certain features that may be useful to your customer . NOTE: For complete information about configuring LVS features, refer to the SPA9000 Administration Guide .

  • Page 70: Configuring Shared Line Appearances

    Configuring Special Features Configuring Shared Line Appearances Under Call Feature Settings, find the MOH Server field, and enter: imusic Submit All Changes . Click To verify, place a test call to the extension . When the call is answered and put on hold, the caller should hear the default music file (Romance de Amor) .
  • Page 71 Configuring Special Features Configuring Shared Line Appearances Configure the shared extension on the selected station: Click the tab for the extension that you want to configure ( Ext 1 . . . Ext n, depending on the phone model) . NOTE: As a general practice, Linksys recommends that you always reserve Extension 1 on the client station as the primary and private extension of the designated user .

  • Page 72: Configuring Hunt Groups

    Configuring Special Features Configuring Hunt Groups Submit All Changes . Click Repeat this procedure for each phone that you want to configure with the SLA . Configuring Hunt Groups You can configure hunt groups to ensure that incoming calls are answered by available personnel or are transferred to the appropriate voice mail box when the calls cannot be answered promptly .
  • Page 73 Configuring Special Features Configuring Hunt Groups – 500:name=TechSupport,1* In this example, the group has a name, Tech Support . Again, the * symbol is a wildcard character that represents any number of digits . A call to extension 500 simultaneously rings all stations that begins with the number 1 .
  • Page 74 Configuring Special Features Configuring Hunt Groups ext-in:name=groupname,hunt-list,type=algo;ring-interval;max,cfwd= ext-fwd (required): The extension number that users dial to contact this group • ext-in (optional): The name of the group, which appears in the Corporate Directory on the phones • name (required): The station numbers that participate in this group, separated by commas •...
  • Page 75 Configuring Special Features Configuring Hunt Groups and so on . Each phone rings for 45 seconds (45;) . After a total of 240 seconds has elapsed, the call is forwarded to station 100 (240,cfwd=100) . Multiple Lines with Wildcard Characters •...

  • Page 76: Configuring The Spa932 Sidecar To Work With The Spa9000

    Configuring Special Features Configuring the SPA932 Sidecar to Work with the SPA9000 Configuring the SPA932 Sidecar to Work with the SPA9000 The SPA932 is an attendant console, also known as a sidecar, that operates with the SPA962 IP phone to allow a user to manage calls and monitor the status of other stations . Up to two sidecars can be attached .
  • Page 77 Configuring Special Features Configuring the SPA932 Sidecar to Work with the SPA9000 The screen lists each phone by station name and extension number . Find the User ID for the SPA962, and then click the hyperlink in the IP Address column . The Telephone Configuration page appears in a separate browser window .

  • Page 78: Localization

    Configuring Special Features Localization Busy Lamp Field works only with SPA9x2 series phones, when CTI is enabled . SPA9x1 series Š phones do not support CTI . nme (optional): Display name for SPA932 key . It may be overwritten with successful –...

  • Page 79: Auto Attendant Prompts

    Configuring Special Features Localization Auto Attendant Prompts The Auto Attendant, also known as the virtual receptionist, makes use of voice prompts to welcome users and to announce instructions . SPA9000, with firmware version 5 .1 .5, supports downloadable AA prompt files (in any language) . The files will be downloaded from a TFTP/HTTP/HTTPS server at the device boot up time .

  • Page 80: Localizing The Time

    Configuring Special Features Localization scheme: = tftp|http|https Š Default port is 69 for tftp, 80 for http, and 443 for https Š root_path can be empty . Š [ ] denotes optional item Š Click Submit All Changes . To verify that the prompts are localized, make a call to the Auto Attendant . From an internal phone, you can press the Setup button, then press 1 - Directory, then 2 - Corporate Directory, and then scroll down to find and select the number for the Auto Attendant .

  • Page 81: Localizing The Phone Display Language

    Configuring Special Features Localization Country Daylight Saving Time Rule Time Zone Australia (ACST) start=4/1/7/3;end=10/1/7/2;save=-1 GMT+10:30 Australia (AWST) start=3/-1/7/3;end=10/-1/7/2;save=¬1 GMT+09:00 Localizing the Phone Display Language SPA922/942/962 Release 5 supports setting of an alternative language on the user display . The LVS Administrator (service provider) defines up to nine available languages and the preferred language .
  • Page 82 Configuring Special Features Localization The screen lists each phone by station name and extension number . Find the phone that you want to configure, and then click the hyperlink in the IP Address column . Regional tab . Click the Scroll down to the Miscellaneous section .

  • Page 83: Phones

    Configuring Special Features Localization Language Selection: This parameter is used to select the default language . Its value needs to – match one of the languages supported by the dictionary server: English Š Spanish Š German Š Dutch Š Italian Š...
  • Page 84 Configuring Special Features Localization Table 1-1 SPA9000 Call Progress Tones by Country Australia Dial Tone 400@-19,425@-19;10(*/0/1+2) Outside Dial Tone 420@-16;10(*/0/1) Prompt Tone 520@-19,620@-19;10(*/0/1+ 2) Reorder Tone 425@-19;*(2 .5/ .5) Off Hook Warning Tone 480@-10,620@0;10( .125/ .125/1+2) Ring Back Tone 400@-19,425@-19;*( .4/ .2/1+2, .4/2/1+2) Busy Tone 425@-16;10( .375/ .375/1) Call Waiting Tone...
  • Page 85 Configuring Special Features Localization Off Hook Warning Tone 425@-10;*( .2/ .2/1, .2/ .6/1) Ring Back Tone 440@-10;10(1 .5/3 .5/1) Busy Tone 425@-10;10(0 .48/0 .48/1) Call Waiting Tone 425@-20;30(0 .2/0 .2/1,0 .2/5/1) Confirm Tone 440@-16;1( .25/ .25/1) Ireland Dial Tone 400@-10;*(*/0/1) Outside Dial Tone 425@-16;10(*/0/1) Prompt Tone...
  • Page 86 Configuring Special Features Localization Norway Dial Tone 425@-10;*(*/0/1) Outside Dial Tone 425@-16;10(*/0/1) Prompt Tone 425@-19,620@-19;*(*/0/1+2) Reorder Tone 425@-10;*(0 .2/0 .2/1) Off Hook Warning Tone 1400@-10;*(0 .4/15/1) Ring Back Tone 425@-10;(1/4/1) Busy Tone 425@-10;10( .5/ .5/1) Call Waiting Tone 425@-20;30(0 .2/0 .6/1,0 .2/10/1) Confirm Tone 1400@-16;1(20/0/1) Portugal...

  • Page 87: Localizing The Spa400 Voice Mail Prompts

    Configuring Special Features Localization Ring Back Tone 425@-10;*(1/5/1) Busy Tone 425@-10;10(0 .25/0 .25/1) Call Waiting Tone 425@-20;30(0 .5/9 .5/1) Confirm Tone 425@-16;1( .25/ .25/1) Dial Tone 350@-10;440@-10;*(*/0/1+2) Outside Dial Tone 425@-16;10(*/0/1) Prompt Tone 400@-19,620@-19;*(*/0/1+2) Reorder Tone 400@-10;*(0 .4/0 .35/1,0 .225/0 .525/1) Off Hook Warning Tone 425@-10;*( .2/ .2/1, .2/ .6/1) Ring Back Tone...
  • Page 88 Configuring Special Features Localization A progress bar appears as the files are extracted . The sounds folder appears in the selected location . Power off the SPA400 by removing the power cord, and then remove the USB drive . Insert the SPA400 USB drive into a USB port on the PC where you saved the files in the previous steps .

  • Page 89: Localizing The Spa400 Call Disconnect (Call Processing) Tones

    Configuring Special Features Localization 12 . If desired, make a backup copy of the existing sounds folder . NOTE: You are not overwriting any user message files in this procedure . However, it is a good practice to make a backup copy of your files before doing any upgrades . 13 .
  • Page 90 Configuring Special Features Localization Enter the appropriate settings for your country, as listed in the following table . Country First Tone 2nd (optional) 3rd (optional) 4th (optional) Repeat Count On (ms) Off (ms) On (ms) Off (ms) On (ms) Off (ms) On (ms) Off (ms) Australia Denmark France...

  • Page 91: Localizing The Spa400 Caller Id Method

    Configuring Special Features Localization Localizing the SPA400 Caller ID Method You need to identify the caller ID method to use in your country . NOTE: This feature is available in SPA400 firmware version 1 .0 .1 .4 . Setup tab > Voice . Click Scroll down to the Line Settings section .

  • Page 92: Installation Workbook

    Installation Workbook Installation Workbook Workbook Purpose: This workbook is intended to help you to record information about the customer’s network environment as well as the order and service information, in advance of the LVS installation . By using this workbook, you can minimize the LVS installation time and ensure that all setup requirements are met .
  • Page 93 Installation Workbook Service Provider Information If you have multiple service providers, copy this page as needed . You can configure the four SPA9000 interfaces with different service providers . Service Provider Name Service Provider Contact Information Service Order Number Service Activation Date Service Order Type Provisioning Information SIP Proxy...
  • Page 94 Installation Workbook Service provider additional parameters (e .g . DID numbers) Audio preferred codec (Circle one .) G .711A / G .711u / G .729a / G .726 / G .723 .1 Telephony System Survey Number of IP Phones to install Is it there an existing KTS or PBX to replace YES/NO (Circle one .)
  • Page 95 Installation Workbook Is the customer setup requiring any of the Receptionist telephone following features? (Circle all that apply .) Automatic attendant Direct Inward Dialing Voice mail Other (please specify): Infrastructure Survey New Cable wiring required (Circle one .) YES/NO If yes, how many and where? AC Outlet available for each LVS component YES/NO location (Circle one .)
  • Page 96 Installation Workbook ISDN BRI Line (Circle one .) YES/NO If yes, how many? Battery backup (Circle one .) YES/NO If yes, what devices are covered? Fax Machine (Circle one .) YES/NO If yes, is it there a telephone cable available YES/NO from SPA9000 to the fax machine? Broadband Type...
  • Page 97 Installation Workbook Gateway LAN IP Address Network Mask DHCP Server YES / NO YES / NO QoS Router (Circle one .) YES/ NO If yes, Type of QoS enforcement (Circle one .) IP TOS / VLAN ID / 802 .1p QoS Switch YES / NO If yes, Type of QoS enforcement (Circle one .)
  • Page 98 Installation Workbook Sufficient Ethernet ports for each IP phone YES/NO location If no, what type of new device added Firewall YES/NO If yes, Hardware or Software based Hardware / Software Is a specific port need to be opened YES / NO Port Number: If yes, does the customer have the YES / NO...
  • Page 99 Installation Workbook IP Phone 9 YES / NO IP Phone 10 YES / NO IP Phone 11 YES / NO IP Phone 12 YES / NO IP Phone 13 YES / NO IP Phone 14 YES / NO IP Phone 15 YES / NO IP Phone 16 YES / NO...
  • Page 100 Installation Workbook SPA901 Number of phones Firmware version SPA921 Number of phones Firmware version SPA941 Number of phones Firmware version SPA922 Number of phones Firmware version SPA942 Number of phones Firmware version SPA962 Number of phones Firmware version SPA932 Number of consoles SPA400 Linksys Voice System Installation and Configuration Guide...
  • Page 101 Installation Workbook Number of gateways Firmware version POES5 Number of units WBP54G Number of units MB100 Number of units LVS Configuration SPA9000 MAC ID Key Upgrade (opt) NOTES: SPA400 #1 MAC ID PSTN Phone Numbers NOTES: SPA400 #2 MAC ID PSTN Phone Numbers NOTES: SPA400 #3...
  • Page 102 Installation Workbook SPA400 #4 MAC ID PSTN Phone Numbers NOTES: Phone (enter station number) Copy and print this page as needed for each phone . Link Phone Model MAC ID DID Numbers WiFi/POE Share/Private Hunt Group Voice Mail Share/Private Hunt Group Voice Mail Share/Private Hunt Group...

  • Page 103: Additional Equipment

    Installation Workbook Additional Equipment Additional Equipment Equipment Type Model MAC Address Notes Equipment Type Model MAC Address Notes Equipment Type Model MAC Address Notes Equipment Type Model MAC Address Notes Linksys Voice System Installation and Configuration Guide...

  • Page 104: Additional Installation And Configuration Notes

    Installation Workbook Additional Installation and Configuration Notes Additional Installation and Configuration Notes Linksys Voice System Installation and Configuration Guide...

  • Page 105: Troubleshooting

    Troubleshooting This section provides solutions to problems that may occur during the installation and operation of the LVS . If you can’t find an answer here, check the Linksys website at www .linksys .com . The SPA9000 did not automatically assign an extension number to the Linksys IP Phone, and the phone Ext LED is yellow instead of green.
  • Page 106 When the phones boot up, the LEDs flash yellow for several seconds and then turn green. This behavior indicates that the switch is performing spanning tree functions, which may interfere with VoIP performance . For proper performance, both spanning tree and Port Fast should be enabled on the switch .
  • Page 107 The IP phone can make internal calls to other IP phones and analog phones but it cannot make external calls. If this is a new installation with no successful outbound calls: Check to see whether the • SPA9000 line interface is registered . Follow these steps: Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings .
  • Page 108 When I try to connect to voice mail from an external phone, the call does not connect. Make sure that you have properly configured your remote access settings (see “Enabling Remote Voice Mail Access (Optional)” on page 59) . Also check the Bridge Mode settings . On the Voice > Line N page, Proxy and Registration section, make sure that the VMSP Bridge, XFER Bridge Mode, and CFWD Bridge Mode fields are set to all .
  • Page 109 I want to use a different computer to access the administration web server. I entered http:// SPA9000_ipaddress, but this address did not work. Investigate the following possible causes: You may have entered an incorrect address for the SPA9000 . • To determine the correct address, complete the following tasks: Connect an analog phone to an available Phone port on the SPA9000 .
  • Page 110 How do I view the status of my VoIP devices when I can’t access the administration web server on the network? Complete the following steps: Connect a PC directly to the SPA9000 by connecting a cable from the PC to the Ethernet (LAN) port of the SPA9000 .

  • Page 111: C Contacts

    North American Contacts Contacts North American Contacts 24-Hour Technical Support • US/Canada: 866-606-1866 Mexico: 800-314-0939 RMA (Return Merchandise Authorization) • http://www .linksys .com/warranty Website • http://www .linksys .com FTP Site • ftp://ftp .linksys .com Support • http://www .linksys .com/support Sales Information •...
  • Page 112 080522-LB...

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