Troubleshooting
If you think there is a problem with the camera, first check the following. If the items
below do not solve your problem, contact a Canon Customer Support Help Desk.
Power
Nothing happens when the power button is pressed.
•
Confirm that the battery is charged (= 1 5).
•
Confirm that the battery is inserted facing the correct way (= 1 6).
•
Confirm that the memory card/battery cover is fully closed (= 1 7).
•
Dirty battery terminals reduce battery performance. Try cleaning the terminals with a
cotton swab and reinserting the battery a few times.
The battery is depleted quickly.
•
Battery performance decreases at low temperatures. Try warming the battery a little
by putting it in your pocket, for example, with the terminal cover on.
•
If these measures do not help and the battery is still depleted soon after charging, it
has reached the end of its life. Purchase a new battery.
The lens is not retracted.
•
Do not open the memory card/battery cover while the camera is on. Close the cover,
turn the camera on, and then turn it off again (= 1 7).
The battery is swollen.
•
Battery swelling is normal and does not pose any safety concerns. However, if battery
swelling prevents the battery from fitting in the camera, contact a Canon Customer
Support Help Desk.
Display on a TV
Camera images look distorted or not displayed on a TV (= 2 22).
Shooting
Cannot shoot.
•
In Playback mode (= 2 1), press the shutter button halfway (= 3 9).
Nothing is displayed (= 4 9).
Strange display on the screen under low light (= 4 3).
Strange display on the screen when shooting.
Note that the following display problems are not recorded in still images but are
recorded in movies.
•
The screen may flicker and horizontal banding may appear under fluorescent or LED lighting.
No date stamp is added to images.
•
Configure the [Date Stamp] setting (= 6 1). Note that date stamps are not added to images
automatically, merely because you have configured the [Date/Time] setting (= 1 9).
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